Harrods is one of the UK’s best employers with over 5,000 employees. The company aim to keep their employees happy and enthusiastic about their job at Harrods.
Harrods has a great careers website where you can learn more about their careers and apply for the latest job vacancies.
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Harrods Interview Questions
- How would you sell a fridge to an eskimo?
- What do you like about Harrods?
- What brands do you like?
- Why do you want to work for us?
- Describe a time when you made a big mistake.
- Have you worked in luxury retail before?
- Why you chose the department?
- Identify 3 things customers would expect when shopping at Harrods.
- What is world class service?
- Drawing on previous experience how would you be able to fulfil duties of this role?
- Why Harrods?
- Why do you want to work for Harrods?
- What is your favourite department?
- How would you deal with a junior team member that was under performing?
- How many stores does Harrods have?
Harrods Interview
- Do you have any retail experience?
- If offered a different role within Harrods in the future, would you consider changing roles?
- If you had £1000 at Harrods what would you spend it on?
- Where do you see yourself in 5 years time?
- Describe a time you have had an issue with someone – or they you – and how you delay with it.
- What is the most difficult customer you have dealt with?
- How would you implement strategy to ensure coverage?
- If you had a magic wand, what would you change about yourself?
- How would your friends describe you?
- How do you see you in the next ten years?
- Give me a time where you went far beyond what is necessary to satisfy a customer?
- What complimentary item would you want from Harrods and why?
- What is your strength and weakness?
Typical Interview Questions
- Tell me about yourself.
- What are your strengths?
- What are your weaknesses?
- Why do you want this job?
- Where would you like to be in your career five years from now?
- Why did you leave your last job?
- What attracted you to this company?
- Why should we hire you?
- What did you like least about your last job?
- Give some examples of teamwork
- What can you do for us that other candidates can’t?
- What were the responsibilities of your last position?
Harrods Job Interviews
- How do you imagine your working day would be?
- Describe your working process when assigned a particular task.
- Why do you want to work for Harrods?
- How to multitask when you need to do A, B, AND C.
- What does teamwork mean to you
- What department would you like to work in
- Where do you see yourself in 5 years
- What do you prefer to work on, print or digital design?
- Why do we want to work for Harrods
- How would you help a disabled customer in the shop
- How long have you worked in retail
- Come up with one product or service for Harrods and present that to the rest of the group.
- Name a time where you’ve shown the 5 values of Harrods
- What skills do you bring to Harrods
- What was a challenging situation you faced at work and how did you resolve it?
- Tell about the situation when you only have a short time but provide excellent customer service?
- Do you think all customers should be treated fair?
- Do you think we should treat everyone the same way?
- What do you do if a customer complains?
- A situation when a customer is desperately for an item but it’s only one left and it’s broken. What will you do?
- How would you deal with a difficult customer?
- Out of the 5 values, which one is the most important and why?
- Why are you suitable for the role?
- Use 5 words that best describe your strength that makes you a perfect fit for this role.
- How do you deal with a difficult colleague?
- How do you prioritise your tasks?
- Describe a time when a customer was being difficult & how did you resolve it?
- Tell us about your experience
- What is unique about yourself?
- Tell us a time when you had a limited amount of time yet you gave excellent customer service
- How would you ensure you provide great customer service during busy times?
- What type of roles did you perform in your previous job?
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