If you have an interview for a 1st Line support role then you will need to be experienced in IT and be able to explain how things work in a non technical manner.
If you have got an interview lined up the first thing you need to do is your research. Look into the company and what exactly they do and where they are and how they are perceived in the market place. Then look at the job role and match this with your CV and see if you are comfortable with all areas that they are looking for within this role.
You done the most difficult part of your job application and secured an interview. This is really good success when you think of the number of people applied for the same position so now it’s time to prepare for the interview.
1st Line Support Interview Questions
- How you dealt with a difficult user or situation
- Knowledge or experience of ITIL
- Experience of working in a team
- Explaining your previous roles and what you did
- One of the store managers calls you to say they cannot print receipts how would you deal with this over the telephone?
- A new starter is joining in a week and you need to build a new computer for him or her, how would you go about this?
- Have you had experience of setting up new email accounts and ensuring that the user is up and running?
- What made you want a career in IT?
- Do you get frustrated talking to people who do not understand the IT language?
- What systems, packages etc are you most familiar with?
- How would you learn our in house package quickly to be able to provide support on it?
In this role you will spend the majority of your time on the phone talking to the people you are supporting. You will rarely get to see the equipment that you are trying to fix so your communication skills need to be excellent to explain how to do these things to non technical minded people.
You will need to demonstrate to your interviewer that you can keep up to date with new skills and requirements and learn them fast so that you can show others how to use something.
Most Asked Interview Questions
You would also receive typical interview questions and some of the most asked ones are below:
- Tell me about yourself.
- What are your strengths?
- What are your weaknesses?
- Why do you want this job?
- Where would you like to be in your career five years from now?
- Why did you leave your last job?
- What attracted you to this company?
- Why should we hire you?
- What did you like least about your last job?
- When were you most satisfied in your job?
- What can you do for us that other candidates can’t?
- What were the responsibilities of your last position?
Good Luck and let us know how it went. Don’t forget to write a thank you letter to your interviewer.