If you have an interview for a Help Desk support role then you will need to be experienced in IT and be able to explain how things work in a non technical manner.
If you have got an interview lined up the first thing you need to do is your research. Look into the company and what exactly they do and where they are and how they are perceived in the market place. Then look at the job role and match this with your CV and see if you are comfortable with all areas that they are looking for within this role.
Help Desk Interview Questions
During your interview you could be asked questions such as:
- One of the store managers calls you to say they cannot print receipts how would you deal with this over the telephone?
- A new starter is joining in a week and you need to build a new computer for him or her, how would you go about this?
- What is your greatest achievement?
- What happens if a computer makes a clicking noises when booting up
- What do you think are the 3 most important attributes when on a support call?
- How would you deal with irritate clients?
- Do you have any reservations reporting to a woman?
- Have you had experience of setting up new email accounts and ensuring that the user is up and running?
- What made you want a career in IT?
- Do you get frustrated talking to people who do not understand the IT language?
- What systems, packages etc are you most familiar with?
- How would you learn our in house package quickly to be able to provide support on it?
In this role you will spend the majority of your time on the phone talking to the people you are supporting. You will rarely get to see the equipment that you are trying to fix so your communication skills need to be excellent to explain how to do these things to non technical minded people.
You will need to demonstrate to your interviewer that you can keep up to date with new skills and requirements and learn them fast so that you can show others how to use something.