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Service Desk Analyst Interview Questions
- Tell me about yourself.
- Can you follow a procedure?
- Are you honest?
- Why should we employ you?
- When have you taken ownership and followed up at work?
- What is an example of you “doing the right thing” at work?
- What was your experience with SCCM?
- How did you contribute to making the service offered better?
- What is your previous experience and how can working here benefit the role?
- Why should we hire you against everyone else who applied for this position?
- Why were you looking to leave your last position?
- If your in a situation where you don’t get along with a colleague, how would you handle this?
- Tell us how to deal with difficult customer
- Tell me a time when you’ve had to deal with a difficult user and how you’ve handled it?
- Tell me a time when you’ve received criticism and what you did to improve on it?
- Give me an example of a problem you faced in a previous role and how you solved it.
- What are your hobbies?
- What are your strengths and weaknesses?
- What experience do you have with Windows Server and Windows 7 operating systems?
- What troubleshooting steps would you go through with a customer who cannot send or receive email via Outlook?
- Describe a time when you have had to work under time pressure?
- How would you apply a group policy to a single user?
- What do you know about the NHS?
- Describe a time when you have had to deal with an unhappy customer?
- How many clients and end users do we provide for?
- Tell me about a time where you have dealt with a difficult situation and how did u overcome it
- Where do you see yourself in 5 years time?
- How to map a printer
- How to view hidden folders
- Why do you think you’re a good fit for this role?
- What does Network Rail’s safety vision mean to you?
- Do you have any commitments that you would have to work around to get this job?
- How do you like to be managed?
- How do you organise yourself?
- Describe a time you went above and beyond to give great customer service.
- What do you know about the company?
- How would you deal with a difficult costumer?
- What is your biggest strength?
- What would you bring to the team?
- Have you ever dealt with a difficult customer or team member and how did you resolve that issue?
- How to add an additional Mailbox in Outlook
- What do you know about what the company does and how it was founded?
- Have you had any previous experience with service desk applications such as ServiceNow?
- What are the FSMO roles?
- What was your last job?
- What would you do if someone could not access their emails?
A customer calls about a computer not switching on, what questions do you ask? - What changes, if any, have you implemented in previous roles?
- What is the difference between Public and Private IP Addresses
- What are you looking to gain from a position like this?
- Is the Customer always right?
- What three words best describe you?