Boots Interview Questions and Useful Tips

An interview coming up with Boots? If yes then, check out potential interview questions and tips before your big day.
Company Information

  • Boots is a member of Alliance Boots, an international pharmacy-led health and beauty group.
  • Their sole purpose is to help customer’s look and feel better and their goal is to be the leading pharmacy-led health and beauty retailer.
  • They have approx 2,500 stores.
  • Their chief executive of health and beauty division started off as a Saturday assistant in one of their stores and has worked his way up.
  • They have a presence in more than 25 countries and employ over 108,000 people worldwide.


Boots like to have online applications rather than speculative CV’s; this can be found on their website.  They state that it can take between 20-60 minutes to complete the application form.  Perhaps before you submit your application form you could go back through it with someone to check no spelling mistakes etc or maybe have someone to hand whilst you do this, four eyes are better than two in these instances.

Boots as a company use a number of different ways of interviewing such as:

  • Telephone Interview
  • Competency Interview – discussing work life situations and how you handled them.
  • Technical Interview – specific to a technical role.
  • Psychometric Test – to assess verbal and numerical reasoning or personality characteristics.
  • Assessment Centre – Complete a number of tests, competency based and perhaps a group exercise or case study.

Once you have had your confirmation pack that you are to attend an interview then you need to make sure that you have done enough research on the company itself and especially surrounding the role that you are applying for.

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Dress smartly – this shows that you mean business.

Find out exactly where your interview is, try and do a dummy run to see where you are able to park or where the entrance is etc.

On the day of your interview, go over your application form, re reading the job description to make sure that you know fully what you are being interviewed for. Try and stay calm, relax and smile and listening very carefully to the questions you are being asked.

Boots Interview Questions

  • Tell me about yourself
  • What are your weaknessess?
  • Why do you want this job?
  • What have you done to improve customer service in your store?
  • What motivates you?
  • How fexible are you around working unsocial hours
  • Name a time when team building was essential in something you have done
  • What Waitrose brand would you be and why?
  • What can you do for us that other candidates can’t?
  • Why Boots?
  • Why this particular branch?
  • Name a time you adapted to a situation in your previous job.
  • Name a time you made an error and how you went about repeating the process to complete the task properly.
  • Name a time you had to quickly gain the confidence of someone.
  • What would you look out for, for someone who needed help?
  • Tell me about a problem you have solved.
  • How have you used your skills to help someone?
  • Tell me a time you were in a unfamiliar situation & how you handled it
  • When can you start working?
  • Name a time where you had to use teamwork.
  • Why do you think you’re fit for the job?
  • Name a time your contributed and added to a team?
  • Name a time when you’ve built a relationship with a customer?
  • Name a time something went wrong and how you dealt with that?
  • What’s your favourite product on the beauty counter?
  • Tell me a time when you went out of your way to help someone
  • Why do you want to work for Boots?
  • Why did you apply for this position and why are you suitable?
  • A time you had to deal with a difficult customer? And how you would calm them down?
  • A time you had to talk to a customer about a sensitive topic?
  • Then other questions about teamwork, communication, customer service and an achievement.
  • What interests you about Boots?
  • Describe a situation when you helped someone.
  • What motivates you?
  • How have you taken the initiative to improve business for the pharmacy?
  • How have you had to change your approach with a customer to suit them?
  • Do have any experience?
  • Why did you choose Boots?
  • Tell me about your previous experience.
  • How would you ensure to exceed customer’s expectations?
  • Think of a time when you made a mistake and you learnt from it.
  • How would you deal with an unhappy/disappointed customer that’s hard to deal with?
  • How would you improve the shop’s layout?
  • How would you motivate your team?
  • What skills do you think are necessary for good teamwork?
  • Tell me about a time when you went above and beyond your call of duty.
  • Talk about a time you were working in a group and you had a disagreement.
  • Describe a time when you were involved in a team and had a disagreement.
  • Give me an example when you provided excellent customer service?
  • What can you contribute to Boots?
  • What would you do if a customer asked you for a certain shampoo, which was currently not in stock?
  • What skills do you think are necessary for good teamwork?
  • Why do you think you would be good at this job?
  • How different would you treat an elderly lady as a customer to a younger lady?
  • Tell me about a time when you went that extra mile for a customer.
  • Tell me about a time you made a mistake? What did you learn from it?
  • What do you know about our current range of products?
  • How your experience can be utilised on the floor?
  • How would you help an elderly man in the store?
  • Interact with customers in the shop was most difficult as there were not many people in the shop who needed help.
  • Tell me about the person sitting next to you.
  • Tell me something interesting about yourself.
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Good Luck.

photo by: alex segre

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