Why is Clearpay not working?

Clearpay may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to. You may have outstanding payments on previous Clearpay statements.
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Why is Clearpay not loading?

If you are using a mobile device and are having issues logging in, try the following: Make sure that you have a strong and stable internet connection (WiFi or mobile) Update your device with the most recent version of the OS and browser. Close any existing browsers and restart.
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Why does my Clearpay keep declining?

Things to consider: are there sufficient funds on your card (generally we look to see the first instalment amount available to spend) length of time you have been using Clearpay (tighter in the first 6 weeks) amount you have to repay, it may help to pay some off (not a guarantee)
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How do I get Clearpay to work?

Ensure mobile data is switched on for the Clearpay app (find this in phone settings for Clearpay, NOT data settings). Ensure there are sufficient funds on your card. Generally, we look to see that you have the first payment amount available. It may help to reduce your purchase total.
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How do I unfreeze Clearpay?

To reactivate your account:
  1. Go to 'My profile'
  2. Select 'Reactivate account'
  3. Enter your password.
  4. Review your account details (name & address)
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How to use Clearpay UK: How to use this buy now, pay later service



Why has my Clearpay been frozen?

Clearpay will 'freeze' your account when you ask them to. They will place a 'temporary' freeze on the account which stays until you ask for Clearpay to lift it. If your finances are worrying you, it's a good option to choose. It's a great way of staying in control of your spending when things are tight.
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How many Clearpay Orders can I have at once?

First time shoppers with Clearpay may only have 1 order approved in the first 24hrs. If you are brand new to Clearpay and trying to use our service multiple times you will be declined.
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Does Clearpay build credit?

When you agree to Buy Now, Pay Later through Klarna and Clearpay, the companies will only do a soft check of your interest-free borrowing. This soft check won't directly impact your credit score. But Laybuy and OpenPay do a hard search of your credit report.
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Does everyone get accepted for Clearpay?

Yes, Clearpay does not approve 100% of orders. Clearpay uses a number of factors to decide whether to accept customers. These factors include the value of the order, the length of time you've been using Clearpay, the funds available on your payment method and the number of open orders you have with Clearpay.
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How do I know my credit limit on Clearpay?

Check your spend limit

Customers can access their estimated spend limit in the Clearpay app or on the Clearpay website.
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Are Klarna and Clearpay the same?

Clearpay charges a late fee if you miss a payment, whereas Klarna doesn't at all. Yes, Klarna's option could be a good way of stopping you from getting into debt, but if you fail to repay your instalments, you won't be able to continue using the service.
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Does Klarna hurt your credit score?

Klarna performs a soft credit check which does not affect your credit score and will not be visible to other lenders when: Deciding to Pay in 4. Preferring to Pay in 30 days. Use Monthly financing.
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Why is my Afterpay limit $0?

You may notice your spending limit decreases too; this is because our system takes into account a range of different factors, including late payments, in deciding spending limits. Missing a payment may affect your tier within the Pulse Rewards program.
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Is Clearpay weekly?

With Clearpay, your purchase will be split into 4 payments, payable every 2 weeks. Simply shop with one of your favorite stores found in the Shop Directory and choose Clearpay as your payment method at checkout.
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Does pay in 3 affect credit?

Can PayPal Pay in 3 affect my credit score? Yes. PayPal says that, as a responsible lender, it will report a customer's payments and missed payments to credit reference agencies when necessary. So make sure you can keep up with repayments or it could affect your credit score.
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Can I use Clearpay card in the range?

Shop now.

All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a UK resident. Please use Clearpay responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks.
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Is Clearpay the same as Afterpay?

Learn about Afterpay (also known as Clearpay in the EU), a payment method for customers to buy now and pay later. Afterpay gives your customers in Australia, Canada, France, New Zealand, Spain, the United Kingdom, and the United States a way to split purchases over four installments.
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Which is better zip or Klarna?

Reviewers felt that Zip meets the needs of their business better than Klarna. When comparing quality of ongoing product support, reviewers felt that Zip is the preferred option. For feature updates and roadmaps, our reviewers preferred the direction of Zip over Klarna.
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Does PayPal pay credit build 3?

As mentioned above, PayPal Credit does not help you build credit, since a hard check will actually make your credit score go down.
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What happens if you don't pay Clearpay back?

We give you till 11pm on the following day to make your repayment and then you will incur a late fee for a missed payment that is not resolved. This will be an initial £6 and a further fee of £6 if the payment is not made within 7 days.
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What does Platinum mean on Clearpay?

A £5 welcome offer for your second Clearpay Purchase applied automatically. Option to delay up to three (3) payment dates by 7 days each in a calendar year. Platinum. 100-299 points. Option to delay up to three (3) payment dates by 7 days each in a calendar year.
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Can you pay off Clearpay early?

Yes. If you would like to make additional payments before they are due then you can log into your Clearpay account and make your payments early. Clearpay will then adjust the amount outstanding accordingly. You can log into your Clearpay account at any time to view your payment schedule or to make an early payment.
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Do Clearpay send bailiffs?

According to a Clearpay spokesman, the company never uses bailiffs or enforcement agents. As a last resort, they sometimes use a debt collection agency.
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Can you extend due date on Clearpay?

Great news! You can now change the due date of a payment yourself via our mobile app or website! It's pretty straight forward.
Takedown request   |   View complete answer on help.clearpay.co.uk


What's the highest Afterpay limit?

Afterpay has order and account limits which start low and only increase once you've established a consistent repayment track record. The maximum amount per transaction is $1500, while the outstanding account limit is up to $2000. Afterpay transaction and order limits also vary from store to store.
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