Who answers when you call 911?

When you call 911, your call is answered by an emergency call-taker whose first responsibility is to find out if this is a true emergency-is someone injured, is there a crime in progress, is there a fire, etc. If it is an emergency, the call-taker will handle your call.

What is the person who answer 911 calls called?

When you call 911 a professionally-trained person (dispatcher) answers the phone. The dispatcher asks what the emergency is and sends help to you, such as the police, fire department, ambulance, or highway patrol.

How does a 911 operator answer the phone?

When you call 911, a call-taker will answer the phone and say "911" or "911, what's your emergency?". Ideally, you should tell the call-taker what the emergency is, for example: "My house is on fire!" "There's someone breaking into my home!"

Who shows up first when you call 911?

When you call 911, there are different levels of providers who come to your aid. These include: First responders, usually firefighters or police officers, can give basic first-aid care and CPR for adults, children and infants. Emergency Medical Technicians (EMTs) can do a little more than first responders.

Do paramedics respond to 911 calls?

Rescue Ambulances or RA's are dispatched through the 9-1-1 system and are staffed by Firefighter / Paramedics who are licensed by the State of California and accredited by the Los Angeles County EMS (Emergency Medical Service) Authority.

911 dispatcher answers daughter's call

Do police always respond to 911 calls?

Most of the time, people are calling 911 for noncriminal matters that don't warrant a default police response. In other cases—like a behavioral health call where there is no inherent safety risk—a police response is simply not appropriate.

What happens after you call 911?

What happens when you call 911? Many 911 call centers follow protocols that guide callers through a sequence of questions to quickly obtain information necessary for dispatching the right responders to the right location. Call-takers may also provide instructions about what to do until help arrives.

Why does 911 not answer?

Remember that our 911 call takers and dispatchers can get very busy and while we prioritize incoming 911 calls as the first ones to answer, you may have to wait. Our telephone system is designed to put you into a queue if we are unable to answer the phone at around 45 seconds. You will hear a message if this happens.

What happens if a 911 operator hangs up on you?

All 9-1-1 hang-ups from landlines shall be called back by a call taker. The call taker will attempt to contact the caller once, if necessary, and determine the nature of the incident and an accurate location for the appropriate public safety response. in the white box.

Does 911 record before they answer?

Our systems provide 911 call centers, dispatchers, and other law enforcement agencies with synchronized recordings for each 911 call they answer and more. When a call comes in, even before the dispatcher answers, our systems are already recording the call.

Why do you hang up after calling 911?

Most 911 call takers will call back hang ups to ensure there is no emergency. Seconds matter in the emergency number field, and taking even a couple of extra moments to redial a hang up and confirm that you're safe means that call taker isn't available to answer a real emergency call.

What is the first question a 911 operator asks?

Remember these questions: Where, What, Who, When, Why?

Is it OK to call 911 and ask questions?

This needlessly burdens the 911 system with non-emergency calls and prevents call takers from answering true emergency calls. Do not call 911 to ask for directions, obtain a phone number of another County agency, or to contact a police officer, Sheriff's deputy or fire fighter.

How fast does a 911 dispatcher need to type?

Many 911 operator positions require candidates to achieve approximately 40 - 45 words per minute on a typing test with very high accuracy. You can practice for your typing test for free. To prepare, you will want to practice typing for at least 5 minutes.

What do deaf people do to call 911?

People who are deaf, deafblind or hard of hearing may text 911 or call 911 using their preferred form of phone communication (including voice, TTY, video relay, caption relay, or real-time text). If you do text 911 in an emergency, be aware that 911 dispatchers will ask you if they can call you.

How much does a police dispatcher get paid?

The estimated total pay for a Police Dispatcher is $45,930 per year in the United States area, with an average salary of $43,301 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users.

What should you not call 911?

Do not call 911 for information, minor illness or injury, for your pets, or when your power is out. Whenever a 911 operator has to deal with non-emergency calls, it could cause a life-threatening delay in getting emergency assistance to someone who really needs it.

Does 911 ever put you on hold?

When the dispatch center is busy, the dispatchers have to ask non-emergency callers to hold on while they answer the 911 calls. Every effort is made to get back to you as quickly as possible, and your patience and understanding is appreciated.

Can 911 track your location?

Despite most contemporary cell phones being equipped with GPS capabilities, that information is not automatically sent to emergency services when you call 911. Voice calls only send location through cell networks and towers as described above.

What happens if you call 911 and nobody answers?

If you hang up without saying anything, a dispatcher will call back to confirm that there is no emergency. If you don't answer, a police officer will be sent to your location to confirm that you are okay.

Can you text 911 and get a response?

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. However, because voice calls to 911 provide more information to 911 call centers, you should always make a voice call to 911 during an emergency whenever possible.

Why does 911 ask so many questions?

This allows them to help make educated decisions about how they respond to the call and what equipment they take with them. We also need to know if you're going to be at, or near, the scene when we arrive because the police may need to talk to you, or you may need to point out the exact location.

How long does it take for 911 to answer?

For most areas, they will shoot for a response time between 5 and 6 minutes for level one emergencies, but it could take hours, or even days, for a neighbor complaint or something that is not life-threatening at the moment. To understand this, you will need to take a quick lesson on how the 911 system works.

How many times is 911 called a day?

Hundreds of Thousands of 911 Calls Are Made Each Day

However …

What is the most common 911 call?

All that being said, “breathing problems” and “chest pain” are some of the most regular calls, as well as some form of musculoskeletal injury, from minor slips, trips, and falls, to multiple system trauma from motor vehicle accidents.