What powers do Trading Standards have?

Trading standards services have no direct powers to order you to stop trading. However, they can apply to the courts for orders, which may restrict your activities.

What are functions of Trading Standards?

Trading Standards is the local government service that works to: Protect consumers from illegal trading practices and. Support the business community to comply with consumer protection legislation.

What do trading standards do UK?

Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams. Trading Standards can take businesses to court or stop them operating, but they won't help you fix your problem - for example, they can't help you get a refund.

How do I make a complaint to trading standards UK?

You can call the Citizens Advice consumer helpline on 0808 223 1133 and may speak to a Welsh-speaking adviser on 0808 223 1144. Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods, services or specific businesses.

What are the 8 basic rights of the consumers?

The eight consumer rights are: The right to satisfaction of basic needs – to have access to basic, essential goods and services such as adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

The history and importance of Trading Standards

What can I do if a company won't give me a refund?

What authority does a trading standards officer have?

Trading standards services have no direct powers to order you to stop trading. However, they can apply to the courts for orders, which may restrict your activities.

Can trading standards force entry?

No. Although most trading standards law is intended to protect consumers, breaches of trading standards law put honest, reputable, compliant businesses at a disadvantage.

Is trading standards a public authority?

Trading Standards is a public body aimed at protecting consumers from unfair trading and to support businesses.

What do enforcement authorities have the power to issue?

If enforcement officers find evidence that the law is being broken they can respond in various ways. They may instruct or warn by letter, they may issue a prohibition or improvement notice requiring immediate compliance or compliance within a certain specified lime, or they may prosecute.

How long do Trading Standards investigations take?

How long do Trading Standards investigations take? The length of a Trading Standards investigation may vary depending on the nature of the supposed breach. However, the Local Government Ombudsman recommends that councils should take no longer than 12 weeks.

How do you complain about a business?

What to do when a tradesman rips you off?

Go to the police

If your builder is accredited by a trade body, they will have codes of practice and can help resolve problems if things go wrong. If you cannot find the builder and you haven't paid all monies upfront, then it might be better to quit while you're ahead.

How do I report a rogue trader?

What are trading standard laws?

Trading Standards are a government service that make sure that consumers are protected from unfair trading and allow them to successfully support businesses that are legitimate.

What powers do the police have to search premises?

In general, the police don't have the power to search premises without a warrant unless they have obtained the permission of the person concerned, or a delay in obtaining a warrant would be likely to defeat the ends of justice, for example, that evidence will be destroyed or removed.

What are police powers of entry?

What is entry and search? In certain circumstances outlined in the Police and Criminal Evidence Act 1984 (PACE), the police have the power to enter premises and search them to either arrest someone, seize items in connection with a crime, or both.

Can I refuse to give my details to police UK?

In this situation it's a criminal offence to refuse to give your name and address. You could be arrested if the police think it's necessary to do so in order to find out your name and address. Never give false information. This could be seen as an offence of obstructing the police in the course of their duty.

Do trading standards do random checks?

Trading standards officers will not just take your word for it during an inspection. They will carry out their own checks, look at complaints, witness statement and previous business history and more to identify any areas of non-compliance.

Which are the consumer rights?

Which legislation controls consumer rights?

The Consumer Rights Act 2015 sets out a framework that consolidates in one place key consumer rights covering contracts for goods, services, digital content and the law relating to unfair terms in consumer contracts.

What are my statutory rights for a refund?

You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

How do you get back at a business that has wronged you?

What are my statutory rights regarding refunds?

Your consumer returns rights after 30 days. If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement. If that's unsuccessful, you can then ask for a refund.

Can I report a tradesman to trading standards?

You can't usually report the trader to Trading Standards directly - you'll need to contact the Citizens Advice consumer helpline and they will contact Trading Standards on your behalf.