What do I do if someone stole my package?

What happens if someone steals your package?

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

Who is responsible if package is stolen?

Often, it's up to the seller of to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money.

Can you get a refund if someone steals your package?

If you know your package has been stolen, you could reach out to the sender or seller about a possible replacement or refund. You should also consider filing a police report for your stolen package to aid your case if you eventually file an insurance claim.

Why do people steal packages?

Porch pirates likely hope that small packages contain expensive items that can be resold, such as phones, video game systems, sound systems, or computers. Some people might simply have a compulsion towards theft that drives them to seek out the thrill of stealing.

What happens if your delivered packages are stolen?

Does USPS cover stolen packages?

If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.

Is shipper responsible for stolen package?

As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible.

What do I do if USPS says delivered but no package?

While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-800-275-8777), the fastest way to get help is to simply call the post office ...

How long does UPS take to investigate a claim?

UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.

Do UPS drivers steal packages?

While the possibility always exists that a delivery driver could steal your package, the chances are slim. While there are untrustworthy people in every line of work, delivery companies such as Amazon, USPS, UPS, and FedEx have a vested interest in preventing stolen packages.

How do I report a stolen USPS package?

Report suspected mail losses to Postal Inspectors by calling 877-876-2455 or at www.uspis.gov.

Is UPS liable for lost packages?

UPS Pays the Claim

No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. With UPS, if you're the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper.

Why does my UPS package say delivered when it's not?

So whenever some package is not delivered, it is usually due to a technical issue with the tracking system or something that relates to delivering to the wrong address.

How much does UPS cover for lost package?

UPS provides maximum liability coverage for shipments up to $100 in value. This coverage is called "Declared Value." Items that are worth $100 or less can be claimed for up to that amount if they result in a lost, stolen, or damaged shipment.

Does USPS lie about delivery?

U.S. Postal Service employees and supervisors have routinely falsified data on package deliveries, likely so they are not penalized for tardiness, according to postal workers and internal data obtained by The Washington Post.

What to do if you never received a package?

Ask neighbors. Submit a search to Missing Mail search request. If mail was not recovered, you may able to file an insurance claim. Wait at least 7 days after the expected delivery date – Start USPS claim here.

Will FedEx refund a stolen package?

FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

Can I keep a package delivered to me by mistake?

The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn't actually order are called "unsolicited goods". You're well within your rights to keep them. You have no obligation to send them back to the company or to pay for them.

Who is responsible if package is delivered to wrong address?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.

Does UPS take pictures of delivered packages?

The carrier will take a photo of your package being delivered so you know exactly where the package was placed. Our researchers then contacted major mail carriers: UPS, FedEx, DHL and the U.S. Postal Service.

Can you sue USPS for lost package?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

Can I get a refund from UPS?

If we didn't deliver your shipment by the guaranteed date or time, you can call 1-800-PICK-UPS^® (1-800-742-5877) to request a refund.

What do thieves do with stolen mail?

In the simplest scheme, mail thieves steal checks out of the mail and create fake IDs to match the names on the stolen checks. The thieves then cash the checks at local check-cashing businesses.

Are USPS packages insured?

The Postal Service includes insurance for the following items: Priority Mail Express service, which includes up to $100 insurance. (See the Note below.) Priority Mail service, which includes up to $50 insurance for most retail packages, and $100 insurance for most commercial packages.

How long does it take for USPS to resolve a claim?

How long does it take to receive payment for an insurance claim? After receiving a completed online claim that includes all required supporting documentation for a payable claim, the Postal Service generally pays the claim within 5–7 business days.