How do I complain about Trading Standards?

File a Complaint About Online Purchases
  1. Your consumer protection agency.
  2. The Federal Trade Commission (FTC).
  3. Your state attorney general.
  4. Econsumer.gov, if your purchase was with a foreign retailer.
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How do I complain about a business UK?

How to complain to a business or trader
  1. Speak to the manager.
  2. Put your complaint in writing.
  3. Sample complaint letters.
  4. If you don't get a reply.
  5. Industry ombudsman schemes.
  6. Report illegal street trading.
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How do I contact the UK Trading Standards?

CTSI Contact Details
  1. 01268 582200 / [email protected].
  2. 01268 582228 / [email protected].
  3. 01268 886697 / [email protected].
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How do I make a complaint to trading standards UK?

To report to Trading Standards, you need to contact the Citizens Advice consumer service. We'll pass your report to Trading Standards and we can also give you advice about your problem. You can: use our online form - we'll get back to you within 5 days.
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How do you make a complaint about a company?

Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
  1. Go to the company website. ...
  2. Contact the Better Business Bureau. ...
  3. Contact the Federal Trade Commission (FTC). ...
  4. Check out the Ripoff Report. ...
  5. Email [email protected]. ...
  6. Try Yelp. ...
  7. Post on Planet Feedback.
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Trading Standards investigations | Olliers Solicitors | Law Firm



Where is the best place to complain about a company?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
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What are the 8 basic rights of the consumers?

The eight consumer rights are: The right to satisfaction of basic needs – to have access to basic, essential goods and services such as adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
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What to do when a tradesman rips you off?

Go to the police

If your builder is accredited by a trade body, they will have codes of practice and can help resolve problems if things go wrong. If you cannot find the builder and you haven't paid all monies upfront, then it might be better to quit while you're ahead.
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What can I do if a company won't give me a refund?

Company Won't Give You a Refund? Here's How to Get Your Money Back
  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.
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What powers do Trading Standards have?

Trading standards services have no direct powers to order you to stop trading. However, they can apply to the courts for orders, which may restrict your activities.
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What is Trading Standards responsible for?

Trading Standards are a government service that make sure that consumers are protected from unfair trading and allow them to successfully support businesses that are legitimate.
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What does the consumer ombudsman do?

We're approved to review complaints across a range of sectors including energy and communications. We can also handle matters regarding non-regulated sectors such as parking on private land appeals (POPLA). We're not a watchdog or a regulator so we're not here to punish anyone.
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Is There a Better Business Bureau in the UK?

Better Business Bureau (BBB) serves consumers and business users and there is no direct equivalent in the UK. For consumers, there is Trading Standards and Citizen's Advice (who offer consumer advice). For businesses, the closest equivalent is probably a professional trade association or another membership body.
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Can businesses use the Financial Ombudsman service?

We've been handling complaints and providing support to businesses since 2001. We resolve individual disputes between financial businesses and their customers as an alternative to the courts.
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How do I report a rogue trader?

Reporting a Rogue Trader
  1. To report a Rogue Trader, please dial 101.
  2. To report online click here. If someone is in danger and you need immediate support please call 999.
  3. You can also register your complaint to Citizens Advice Bureau / Trading Standards by clicking on the following link: ...
  4. The victims. ...
  5. Reporting a Rogue Trader.
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Can I report a tradesman to trading standards?

You can't usually report the trader to Trading Standards directly - you'll need to contact the Citizens Advice consumer helpline and they will contact Trading Standards on your behalf.
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How long is a tradesman liable for his work?

Typically, this is between 12 and 24 months. As long as it is mutually agreed and, in the contract, it can be negotiated. This is always the place to look first if you're already trying to rectify poor workmanship.
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How do I claim against a tradesman?

How to deal with poor workmanship
  1. Gather evidence. Take photos of the problems. ...
  2. Speak to your trader. Call the builder to let them know you're unhappy with the work and how you want them to put it right. ...
  3. Start a formal complaint. ...
  4. Use an Alternative Dispute Resolution (ADR) scheme. ...
  5. Contact trading standards. ...
  6. By builders. ...
  7. DIY.
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Can you get a refund on second hand goods?

If you're second-hand purchase is faulty, you can claim a refund, repair or replacement from the retailer that sold it to you.
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What are my rights as a customer?

Consumer rights when buying services

perform the service with reasonable care and skill. provide the service for a reasonable price, where it was not agreed beforehand. perform the service in a reasonable time period, if it was not agreed beforehand.
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What are 5 consumer protection laws?

Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices; 2. Right to Privacy; 3. Right to Choose; 4. Right to Disclosure of Information; 5.
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How do I contact Ofgem?

If you have an enquiry relating to Ofgem's policies or functions, contact us at [email protected], on 020 7901 7295 or at the addresses below.
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How do I contact Ofcom UK?

To speak to us about phone or internet services, or TV or radio programmes, call: 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
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How many Ofcom complaints are there?

2021 has been a record year for TV and radio complaints to our broadcasting standards team. They've topped 150,000 – an increase of 124% on last year.
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