Why is my printer offline but connected to Wi-Fi?

This can be caused by an error between the device and the printer. This can be as simple as a disconnected cable, or an error occurring due to a paper jam. However, it can also indicate a problem with your driver or software.
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Why is my printer offline when it's connected to Wi-Fi?

Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info. Verify that your printer is not in Use Printer Offline mode.
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How do I get my printer to go back online?

How to get your printer back online.
  1. Turn off the printer and unplug the power cord from the printer itself.
  2. Turn off the computer.
  3. Wait 30 seconds and turn on the computer.
  4. Plug the printer power cord back into the printer and turn the printer on.
  5. Check the functionality of the printer.
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Why won't my printer print even though it's connected to Wi-Fi?

First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report.
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How do I get my HP printer back online?

Restart your printer by turning it off, waiting 10 seconds, and disconnecting the power cord from your printer. Then, turn off your computer. Connect the printer power cord to the printer and turn the printer back on.
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How to Change a Printer from Offline to Online



How do I fix an offline HP printer?

  1. Step 1: Manually set the default printer. ...
  2. Step 2: Check the printer port and Windows services status. ...
  3. Step 3: Create a manual IP connection (network connections only) ...
  4. Step 4: Connect the PC to a TCP/IP Port (Windows only, network only) ...
  5. Step 5: Troubleshoot the printer connection.
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How do you fix a printer that is offline?

Let's take a look at what you can do to troubleshoot.
  1. Check the printer, cables, and connections. ...
  2. Check your internet connection. ...
  3. Restart your printer and computer. ...
  4. Set the printer as default. ...
  5. Remove all pending print jobs. ...
  6. Run the printer troubleshooter.
  7. Disable Use Printer Offline mode. ...
  8. Remove and reinstall the printer.
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Why is my HP printer connected but not printing?

If you still can't print, check the drivers are up-to-date. Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.
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Why is my printer not communicating with my computer?

Restart the computer, printer, and router. Manually connect the printer to your network. Temporarily disable firewall software on the computer. Uninstall and reinstall the HP driver and software.
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What does it mean when a printer is offline?

Simply put, when a printer appears offline, your computer is saying it cannot be connected to, which means it cannot be printed from. In order to create prints, a printer and computer need to have a connection, and when this cannot be found, printing cannot go ahead.
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How do I reconnect my printer to my computer?

How to connect a printer via wired USB cable
  1. Step 1: Open windows setting. At the bottom left of your screen, click the Windows icon to reveal your Start Menu. ...
  2. Step 2: Access devices. Within the first row of your Windows settings, find and click the icon labeled “Devices” ...
  3. Step 3: Connect your printer.
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Is there a reset button on HP printers?

Factory Fresh reset is the F11 option, that is ESC and select F11. A little less dramatic is the Hard Reset choice that fixes quite a few ills. Press and Hold the PWR off button for 4 seconds to force a PWR off.
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How do I change my printer from offline to online in Windows 10?

Make Printer Online in Windows 10
  1. Open Settings on your computer and click on Devices.
  2. On the next screen, click on Printer & Scanners in the left-pane. ...
  3. On the next screen, select the Printer Tab and click on Use Printer Offline option to remove the check mark on this item.
  4. Wait for the printer to come back online.
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Why does my printer go offline in Windows 10?

If a printer keeps going physically offline and resetting or switching itself on and off, it could be a power issue. Check the power cable and the wall outlet and change one at a time and retest. Change either the wall outlet or cable, run the printer for a while then test the other if the problem persists.
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How do I manually reset my HP printer?

Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on. Release the Resume button. The Attention and Ready lights cycle while the product restores factory defaults.
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How do I reset my HP printer?

With your printer on, press and hold the Wi-Fi button and the cancel button simultaneously. This will put your HP printer into setup mode. Download the HP Smart app onto your Android device or iPhone to complete the password change procedure. Within the HP Smart app, choose “Printer Setup. ”
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What is a cold reset for an HP printer?

On HP printers, a "cold reset" causes the printer to return to its factory default settings, which among other things, causes it to try and retrieve its configuration information from a BOOTP server.
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Is a hard reset the same as a factory reset?

The two terms factory and hard reset are associated with settings. A factory reset relates to the rebooting of the entire system, while hard resets relates to the resetting of any hardware in the system.
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How do I troubleshoot my HP printer?

Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor
  1. Windows: Download HP Print and Scan Doctor. ...
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. ...
  4. Click Fix Printing.
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Why is the WIFI light blinking on my HP printer?

The Wireless light blinks when the printer is attempting to connect to the wireless router or access point. Wait a few minutes, and then check the light again. If the printer establishes a connection, you can stop troubleshooting.
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How do I connect my HP printer to a new WIFI?

Connect the printer with the Wireless Setup Wizard (printers with a touchscreen)
  1. Place the printer near the Wi-Fi router.
  2. Open the Setup, Network, or Wireless settings menu, and then select Wireless Setup Wizard.
  3. Select the name of your network, and then enter the password to complete the connection. Note:
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What happens when you reset your printer?

A factory reset will return your printer's settings to what they were when it first came out of the box. This guide will help you reset your printer back to factory defaults.
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