Why is my DHL package taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn't shipped it out yet. DHL can't deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Why is my DHL package not moving?

If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

How long does it take for DHL to deliver?

Please keep in mind that usual delivery times can vary depending on the product /service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website.

How long do packages stay in DHL?

How long does the DHL hold a package? DHL holds packages for seven days. Once the package is received, you will be informed. After 3 days a reminder will be sent.

Why is DHL holding my package?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

DHL Package Tracking - Problem with DHL parcel services?

Is DHL reliable?

Overview. DHL has a consumer rating of 1.39 stars from 415 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.

Do DHL deliver on weekends?

Yes, DHL Express Malaysia delivers on Saturday from 10:30am until 12:30pm. However, there is no delivery made on Sunday.

How do I know when my DHL package will arrive?

If you don't have a tracking number available and just want to check when DHL usually delivers to you, go to the parcello page and click on the button "Only the times (without tracking number)". Then you enter your address and a time window will be displayed.

Why does DHL take so long to transfer to USPS?

The package is awaiting scanning

It may take a few days for the package to get scanned in. Once the packages are scanned in, DHL will move the package to a post office in or near your zip code, at which point they'll hand it off to USPS.

What if DHL is late?

If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.

Is DHL reliable for international shipping?

When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail.

What time is DHL end of day?

The end of the day for DHL is 6 PM local, and if your package hasn't arrived by that you need to use the customer service number we mentioned a moment ago to figure out what's going on.

How long does it take DHL to update tracking?

Under normal conditions, it doesn't take more than a few minutes for DHL to update tracking after every status check. This update is generated through an electronic device, either from a DHL facility or from the field.

What time does DHL update tracking?

When will my tracking information appear? Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

Is DHL slower than USPS?

One option is USPS Priority Mail Express International, which ships in 3-5 business days. DHL Express Worldwide continues to be in the mix—since it delivers by the end of the next possible day. UPS Worldwide Expedited ships in 2-5 business days. And, FedEx International Priority typically ships in 3 business days.

Who delivers DHL in USA?

Since 2003, the Postal Service has provided last-mile delivery for DHL in over 20,000 ZIP Codes nationwide through its Parcel Select service. This expansion makes USPS the exclusive provider of delivery service to DHL for 3,600 of the nation's 46,000 ZIP Codes through use of Priority Mail and Parcel Select service.

Can you track DHL trucks?

Tracking online is the fastest way to check the status of your shipment(s). No account, no password required. You just need the waybill number(s). The tracking results provide real-time details of your shipment's progress as it speeds through the DHL network.

Does DHL open packages?

Our courier will inspect the shipment when the pickup is made. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. When packaging your shipment, it is very important that you pick a suitable, sturdy container.

Can DHL lose a package?

If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.

Is DHL terrible?

DHL are one of the worst companies I have ever dealt with, not parcel delivery company, but literally any and all. They are difficult to contact and when you do you get fobbed off with lies and excuses. Today I was "upgraded" to a Saturday delivery, 5 days away and already a week past the scheduled delivery date.

Why is my package still in transit?

Basically, a “stuck in transit” message means that your shipment hasn't been scanned at any distribution depot in the last 24 hours.

Why is my tracking not updating?

If tracking is not updated, make sure you have entered the exact same tracking number. USPS has a tracking number for each shipment, so you must use the correct number. If the problem persists, there may be a problem on the carrier's end.

Do DHL text you before delivery?

Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a 'You're next' text when they are the next stop on the driver's route.

What is the fastest DHL service?

DHL Express overnight is an expedited shipping service that offers speedy delivery on the next business day. DHL overnight is an excellent shipping service for all your time-sensitive needs. DHL offers package pickup within 60-120 minutes of your order for overnight shipping.