Why is DHL holding my package?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

How long does DHL hold your package?

In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

What do I do if my package is on hold at DHL?

The best thing you can do when your shipment is on hold is to wait it out. Your package will arrive at your location. It just may take a bit longer than you expected. However, if you do find yourself waiting longer than a few weeks after the initial scheduled arrival date, then it's also worth contacting DHL again.

Why would a shipment be on hold?

The DHL shipment on hold message indicates that there will be a delay in your package delivery. Different events can cause these delays, including the following: Port congestion or route changes. Incorrect or incomplete delivery address and contact details.

Why is DHL taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn't shipped it out yet. DHL can't deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

DHL Shipment on Hold: What Does it Mean? What do you do?

Why is my DHL package not moving?

If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

Can I pick my package up from DHL?

To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.

Is DHL reliable?

Overview. DHL has a consumer rating of 1.39 stars from 415 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.

Which is faster DHL or FedEx?

For domestic transportation in the USA, FedEx Overnight service is typically faster, with the option of guaranteed delivery by 9:30 on the next day. However, for international shipping, DHL Express service is usually the fastest alternative, performing worldwide deliveries in up to 3 working days.

Is DHL slower than USPS?

One option is USPS Priority Mail Express International, which ships in 3-5 business days. DHL Express Worldwide continues to be in the mix—since it delivers by the end of the next possible day. UPS Worldwide Expedited ships in 2-5 business days. And, FedEx International Priority typically ships in 3 business days.

Is DHL delivered by USPS?

Since 2003, the Postal Service has provided last-mile delivery for DHL in over 20,000 ZIP Codes nationwide through its Parcel Select service. This expansion makes USPS the exclusive provider of delivery service to DHL for 3,600 of the nation's 46,000 ZIP Codes through use of Priority Mail and Parcel Select service.

Can you intercept a DHL package?

Intercepted Shipment. Shipments that have been stopped are receiving a standardized security screening procedure. Customers are contacted as soon as all information required has been compiled and DHL has identified the next appropriate shipment status. Our Fraud Specialists are here to help you.

How do I speak to someone at DHL?

Does DHL inspect packages?

Our courier will inspect the shipment when the pickup is made. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. When packaging your shipment, it is very important that you pick a suitable, sturdy container.

How long does it take DHL to update tracking?

Under normal conditions, it doesn't take more than a few minutes for DHL to update tracking after every status check. This update is generated through an electronic device, either from a DHL facility or from the field.

Does DHL deliver late at night?

This is all done at driver/delivery person discretion. If you have a package that you are expecting from DHL you can be pretty certain that it's going to be delivered within that 8 AM to 6 PM window of time.

Does DHL deliver on a Saturday?

Saturday Delivery

Have your shipment delivered on a Saturday. We offer Saturday delivery services to key cities in more than 70 countries.

Does DHL work 24 hours?

DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year—always available to help you meet any shipping challenge. Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information.

What time do DHL deliver to?

All DHL Express services available offer express delivery by the end of the next possible working day. If you're looking for a faster delivery, we also offer before 9am and 12pm delivery services to many destinations.

Can sender cancel DHL shipment?

If you've already sent the package, there is no way to cancel or refund your DHL Express shipment. DHL Express does not support canceling shipments. If you've never given DHL Express the package to ship, DHL Express will not charge you for the printed label or the shipment itself.

What does DHL attempted delivery mean?

DHL. DHL will make 2 delivery attempts before placing the shipment on hold. They will then try and contact you to let you know that the delivery was attempted and determine if the package should go back for a 3^rd attempt or if the receiver would like to pick it up from the depot.

Why does DHL take so long to transfer to USPS?

The package is awaiting scanning

It may take a few days for the package to get scanned in. Once the packages are scanned in, DHL will move the package to a post office in or near your zip code, at which point they'll hand it off to USPS.

What time is DHL end of day?

DHL delivery hours are between 8 AM to 6 PM, Monday to Friday in the US. DHL doesn't offer weekend or holiday delivery in the US, unless you're willing to pay extra and make special arrangements. For international shipments, DHL Express Service point locations are open from 9 AM to 6 PM.

Does DHL Express handoff to USPS?

Upon arrival, DHL (or FedEx Smart Post) will "hand off" the package to the local postal service. In the States, that's USPS, but local postal delivery varies by country.

What happens if DHL is late?

If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.