Why does Reolink connection fail?

Solution: Go to Device Settings -> Wifi Settings, and check the WiFi signal bar in Reolink Client to see whether the signal is strong enough. If the WiFi signal strength decreases to less than one bar, it means the camera is too far away from the router or there might be too many barriers (such as walls) in between.
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Why does my Reolink camera keep saying connection failed?

Solution: Please make sure all the UDP ports of this camera in your router are enabled, if you don't sure how to check it, please contact your router or internet provider about it. Check the firewall settings of the router to see if the remote access is blocked. Please disable the firewall on the router.
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Why does my Reolink keep going offline?

Offline: the camera might be powered off or disconnect from the network. Invalid password: the password of the camera might be changed into another one. Or the one you entered for the camera into the menu of the NVR is wrong.
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How do I get my Reolink camera back online?

Method 3: Reset Reolink Cameras by using Reolink App
  1. Launch Reolink App and login into your camera.
  2. Open Device Settings->More interface.
  3. Roll down the page, find and click the Restore button to reset the camera, wait for a moment until it finished.
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Why won't my Reolink connect to my phone?

Please also reboot the device, and change another router/network if possible. Note: If you fail to log into your device via UID on Reolink App, please switch to another network (switch to 4G or another Wi-Fi) and try it again.
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Reolink keep failing to connect



Why is my camera not connecting to WIFI?

Check if the power supply of the wireless IP camera is working properly. Make sure the power adapter is plugged into a working socket. If you get a battery powered wireless IP camera, check if the battery is still at work. Change or charge up the battery.
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Why does my IP camera say offline?

Your wireless ip camera may lose connection with our servers or the internet on some occasions. There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference.
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How do I reboot my Reolink camera?

You may follow the steps below to reboot your camera or NVR via Reolink App.
  1. Launch your Reolink App, go to Device Settings-> Advance page.
  2. Find the Reboot button and click it, and then click OK to reboot it.
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Why does my WiFi camera keep disconnecting?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi.
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Is Reolink offline?

Reolink WiFi cameras can work without WiFi or Internet connection.
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Why does my security camera Say no signal?

One of the most common problems when a camera is not displaying video is a bad cable or BNC connection. Using a test monitor, you can temporarily eliminate the power and video cable that your camera is using.
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Why is my Reolink not connecting to WiFi?

Solution: Go to Device Settings -> Wifi Settings, and check the WiFi signal bar in Reolink Client to see whether the signal is strong enough. If the WiFi signal strength decreases to less than one bar, it means the camera is too far away from the router or there might be too many barriers (such as walls) in between.
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How do I update my Reolink app?

How to Update Reolink App on Android Phone
  1. Launch Reolink App and click the menu button on the top-left corner.
  2. Click About.
  3. Click App Version.
  4. Click Upgrade now to Update your App.
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Why does my NVR keep going offline?

Check if your network cable is connected to the LAN port of your router. Step 2: If point 1 is right and NVR is OFFLINE, then it should be DHCP issue. Enable DHCP on your NVR. Click right button of mouse, go to System Setup - Network Setup - check (√) the DHCP, apply and save it.
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Can't connect to IP camera Please check the network setting?

  1. Check the IP Camera Antennas to Fix No WiFi Detected.
  2. Make Sure the Wireless IP Camera Is Powered on.
  3. Ensure the Password Is Correct.
  4. Check the SSID in WiFi Settings.
  5. Make Sure There Is No Signal Interference.
  6. Check If the IP Camera Has the Correct IP Address.
  7. Change the Frequency Band of Your Router.
  8. Update Firmware/Software.
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How do I connect to 2.4GHz Wi-Fi?

Connect to your 2.4 GHz network
  1. Unlock your device and open Settings.
  2. Tap Wi-Fi, near the top of the list of settings options.
  3. Turn on Wi-Fi by tapping the switch next to Wi-Fi at the top. ...
  4. Select a 2.4 GHz Wi-Fi network. ...
  5. If prompted, enter the password for the network.
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How do you tell if my Wi-Fi is 2.4 or 5?

Steps are as follows.
  1. Use your Android phone to connect to the Wi-Fi network.
  2. Go to Settings > Wi-Fi > Select the connected network to see the Wi-Fi details. Note: Different Android phones might have different settings.
  3. Read the frequency band setting. See pictures below about 2.4GHz Wi-Fi and 5GHz Wi-Fi.
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Does Reolink work with WiFi?

Reolink WiFi security cameras support 2.4 GHz or 5 GHz band. The camera gets power from the DC adapter and transmits videos through the WiFi connection with your router. Without the Ethernet cable installation limit, you may install Reolink WiFi security cameras anywhere with WiFi network covered and well power supply.
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Does Reolink work on Iphone?

Reolink App is an easy-to-use security camera system surveillance App (for both Android and iOS) with user-friendly interface. Also, it supports remote multi-screen live streaming (up to 16 screens) and video playback (single channel) anywhere.
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Can you connect Reolink NVR to WiFi?

Connect NVR to router/network via wifi:

If you want to connect the NVR to your router via WiFi, please go to the NVR WiFi Setting page, then select the "Station" mode. After that, you may connect the NVR to your router's wifi.
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