Why does my Reolink connection keep failing?

Check whether your computer has been connected to Internet successfully. Check if the computer's firewall has been configured properly. If you haven't set the VPN, please also close the VPN on your computer. Refer to How to Allow Reolink Client Pass Through the Firewall on your PC.
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Why does my Reolink camera keep saying connection failed?

Solution: Please make sure all the UDP ports of this camera in your router are enabled, if you don't sure how to check it, please contact your router or internet provider about it. Check the firewall settings of the router to see if the remote access is blocked. Please disable the firewall on the router.
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Why does my Reolink keep going offline?

Offline: the camera might be powered off or disconnect from the network. Invalid password: the password of the camera might be changed into another one. Or the one you entered for the camera into the menu of the NVR is wrong.
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Why won't my Reolink connect to my phone?

Please also reboot the device, and change another router/network if possible. Note: If you fail to log into your device via UID on Reolink App, please switch to another network (switch to 4G or another Wi-Fi) and try it again.
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How do I get my Reolink camera back online?

Method 3: Reset Reolink Cameras by using Reolink App
  1. Launch Reolink App and login into your camera.
  2. Open Device Settings->More interface.
  3. Roll down the page, find and click the Restore button to reset the camera, wait for a moment until it finished.
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Reolink keep failing to connect



Why does my WiFi camera keep disconnecting?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi.
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Why is my camera not connecting to WiFi?

Check if the power supply of the wireless IP camera is working properly. Make sure the power adapter is plugged into a working socket. If you get a battery powered wireless IP camera, check if the battery is still at work. Change or charge up the battery.
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How do I update the firmware on my Reolink camera?

More videos on YouTube
  1. Launch Reolink Client and log in to your cameras/NVRs, then go to Device Settings -> System -> Maintenance page.
  2. Click on the Upgrade button next to Firmware Upgrade, then tap on Browse to select the correct firmware file and click Upgrade to start.
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Why do my security cameras keep going offline?

Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera's components (broken parts or wires). Knowing some quick troubleshooting tips will help you get your camera back up and running in no-time.
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Why are my cameras offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.
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Is Reolink offline?

Reolink WiFi cameras can work without WiFi or Internet connection.
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How do you reboot Reolink camera?

You may follow the steps below to reboot your camera or NVR via Reolink App.
  1. Launch your Reolink App, go to Device Settings-> Advance page.
  2. Find the Reboot button and click it, and then click OK to reboot it.
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How do I reset my Reolink camera?

How to Reset Reolink GO PT
  1. Turn ON the power switch button to power the camera.
  2. Rotate the camera lens to find the reset hole( it is right next to the micro sd card slot). ...
  3. Press the reset hole and hold for about 5-10 seconds until you hear a kind of tone sound/short music from this camera, then release the reset button.
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Why is my Reolink not connecting to WiFi?

Solution: Go to Device Settings -> Wifi Settings, and check the WiFi signal bar in Reolink Client to see whether the signal is strong enough. If the WiFi signal strength decreases to less than one bar, it means the camera is too far away from the router or there might be too many barriers (such as walls) in between.
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Does Reolink work with WiFi?

Reolink WiFi security cameras support 2.4 GHz or 5 GHz band. The camera gets power from the DC adapter and transmits videos through the WiFi connection with your router. Without the Ethernet cable installation limit, you may install Reolink WiFi security cameras anywhere with WiFi network covered and well power supply.
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Does Reolink work on Iphone?

Reolink App is an easy-to-use security camera system surveillance App (for both Android and iOS) with user-friendly interface. Also, it supports remote multi-screen live streaming (up to 16 screens) and video playback (single channel) anywhere.
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Can you connect Reolink NVR to WiFi?

Connect NVR to router/network via wifi:

If you want to connect the NVR to your router via WiFi, please go to the NVR WiFi Setting page, then select the "Station" mode. After that, you may connect the NVR to your router's wifi.
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How do I add a Reolink camera to my network?

For cameras or NVRs that are already connected to a network (router), there are 3 methods to add it to Reolink app.
  1. Method 1. Add by using add devices automatically.
  2. Method 2. Add by scaning QR code of the Reolink device.
  3. Method 3. Add by manually entering the IP or DDNS of the Reolink device.
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How do I connect to 2.4GHz Wi-Fi?

Connect to your 2.4 GHz network
  1. Unlock your device and open Settings.
  2. Tap Wi-Fi, near the top of the list of settings options.
  3. Turn on Wi-Fi by tapping the switch next to Wi-Fi at the top. ...
  4. Select a 2.4 GHz Wi-Fi network. ...
  5. If prompted, enter the password for the network.
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How do you tell if my Wi-Fi is 2.4 or 5?

Steps are as follows.
  1. Use your Android phone to connect to the Wi-Fi network.
  2. Go to Settings > Wi-Fi > Select the connected network to see the Wi-Fi details. Note: Different Android phones might have different settings.
  3. Read the frequency band setting. See pictures below about 2.4GHz Wi-Fi and 5GHz Wi-Fi.
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What is WPS on a router?

Wi-Fi® Protected Setup (WPS) is a built-in feature of many routers that make it easier to connect Wi-Fi enabled devices to a secure wireless network. This information is provided to help connect your TV, Blu-ray Disc™ player, or other supported home video products to a wireless network using WPS.
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What interferes with Wi-Fi cameras?

In some cases, your wireless security camera WiFi interference is caused by WiFi signal range. If the distance between your wireless security cameras and router is too long, it is likely that your wireless security camera WiFi signal will be jammed.
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