Why does my printer say it is offline when it is connected to Wi-Fi?

For the most part, a printer will appear “Offline” if your computer is unable to establish communication with the device. This could be due to factors like loose cable connections, outdated printer drivers, problems with important system services, etc.
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Why is my printer offline when it's connected to Wi-Fi?

Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info. Verify that your printer is not in Use Printer Offline mode.
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How do I get my printer to go back online?

How to get your printer back online.
  1. Turn off the printer and unplug the power cord from the printer itself.
  2. Turn off the computer.
  3. Wait 30 seconds and turn on the computer.
  4. Plug the printer power cord back into the printer and turn the printer on.
  5. Check the functionality of the printer.
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How do I get my HP printer back online?

Restart your printer by turning it off, waiting 10 seconds, and disconnecting the power cord from your printer. Then, turn off your computer. Connect the printer power cord to the printer and turn the printer back on.
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Why is my HP printer not connecting to Wi-Fi?

Make sure paper is loaded in the main tray, and then turn on the printer. From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
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Fix Printer Offline Problem



What does printer offline mean?

What does it mean when a printer appears offline? Simply put, when a printer appears offline, your computer is saying it cannot be connected to, which means it cannot be printed from. In order to create prints, a printer and computer need to have a connection, and when this cannot be found, printing cannot go ahead.
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How do you fix your HP printer when it says offline?

  1. Step 1: Manually set the default printer. ...
  2. Step 2: Check the printer port and Windows services status. ...
  3. Step 3: Create a manual IP connection (network connections only) ...
  4. Step 4: Connect the PC to a TCP/IP Port (Windows only, network only) ...
  5. Step 5: Troubleshoot the printer connection.
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Why is my HP printer always offline?

Sometimes the printer status might display Offline when it is actually ready. Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device.
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How do I connect my HP wireless printer to Wi-Fi?

Connect the printer with the Wireless Setup Wizard (printers with a touchscreen)
  1. Place the printer near the Wi-Fi router.
  2. Open the Setup, Network, or Wireless settings menu, and then select Wireless Setup Wizard.
  3. Select the name of your network, and then enter the password to complete the connection. Note:
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How do I get my computer to recognize my wireless printer?

Open Windows search by pressing Windows Key + Q. Type in "printer." Select Printers & Scanners. Hit Add a printer or scanner.
...
  1. Choose The printer that I want isn't listed.
  2. Select Add a Bluetooth, wireless or network discoverable printer.
  3. Choose the connected printer.
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Why is my wireless printer not responding to my computer?

Check that all printer cables are connected properly and be sure that the printer is turned on. If everything is connected properly and powered up, go to the computer's "control panel" from the "start" menu. Choose "printers" and be sure that your printer is selected as the default.
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Is there a reset button on HP Printers?

Factory Fresh reset is the F11 option, that is ESC and select F11. A little less dramatic is the Hard Reset choice that fixes quite a few ills. Press and Hold the PWR off button for 4 seconds to force a PWR off.
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How do you reset a wireless printer?

Use the Wireless and Cancel buttons to restore Wi-Fi setup mode.
  1. Press the Cancel button to ready the printer.
  2. Press and hold the Wireless button and the Cancel button at the same time for three seconds until the printer restarts. ...
  3. After the printer restarts, wait 60 seconds until the Wireless light blinks blue.
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How do I change my printer from offline to online in Windows 10?

Make Printer Online in Windows 10
  1. Open Settings on your computer and click on Devices.
  2. On the next screen, click on Printer & Scanners in the left-pane. ...
  3. On the next screen, select the Printer Tab and click on Use Printer Offline option to remove the check mark on this item.
  4. Wait for the printer to come back online.
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Why is my HP printer connected but not printing?

If you still can't print, check the drivers are up-to-date. Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.
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What is the WPS PIN for a printer?

The WPS PIN is displayed on the LED screen of the printer when you trying to wirelessly connect your computer to it. This has nothing to do with your router. If your computer has located your network printer, then it will ask you for a WPS PIN. Just look for the generated PIN on your printer screen.
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Where is the 8 digit PIN on my HP printer?

Press the 'Settings' option and select the Wireless button. Press the Wi-Fi Protected Setup. Now Follow the instructions appearing on the HP Printer screen carefully. Click on the 'WPS PIN' option and a 8 digit PIN appears on the HP Printer screen.
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Where is the 8 digit PIN on my router?

Type in 8-digit PIN code, you can find it on the label at the bottom of the device. Click Next, the router will set a WPA2-Personal password for your wireless network automatically. You need remember the password. It is the key of your wireless network.
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What is a cold reset for an HP printer?

On HP printers, a "cold reset" causes the printer to return to its factory default settings, which among other things, causes it to try and retrieve its configuration information from a BOOTP server.
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Why does my printer go offline in Windows 10?

If a printer keeps going physically offline and resetting or switching itself on and off, it could be a power issue. Check the power cable and the wall outlet and change one at a time and retest. Change either the wall outlet or cable, run the printer for a while then test the other if the problem persists.
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