Why did Etsy suspend my store?

An Etsy account can be suspended due to customer or seller policy violations on your account. This suspension can be temporary or permanent, disallowing you from continuing to sell or operate on Etsy.com. You can appeal your account to try and get it running again, but Etsy can deny those requests.

How do I Unsuspend my Etsy shop?

How do I fix my suspended Etsy account?

Go to this page to reopen a closed account on Etsy, and select Reopen your account. Enter the email address associated with the closed account. You'll receive an email from Etsy with a link to reopen your account. Click the link to reopen your account.

Why did Etsy deactivated my listing?

To ensure our members have safe and positive experiences in our marketplace, we may remove listings that we have reason to believe may violate our policies. Etsy may remove listings that violate the following policies: Handmade Policy. Prohibited Items Policy.

Why can't I reopen my Etsy shop?

If you're having trouble reopening your shop, click Contact support at the bottom of this page, and Etsy Support can help. If you closed your Etsy shop, you can reopen it. All your information will be exactly as you left it. If your shop was suspended, you may have received an email from Etsy letting you know.

Why Your Etsy Shop Got Suspended

How many warnings do you get on Etsy?

After a shop receives a warning Etsy will review the shop again within 90 days. Shops can receive two customer service warnings within two years. If a shop continues to get low reviews or open cases even after these two warnings it will be reviewed for permanent suspension.

Can I open another account on Etsy shop after suspended?

Sadly, you can't open another account after Etsy decides to suspend one. Your Etsy shop is linked to your bank account and your address, so the platform will know it's you again and it will block you from opening a new Etsy store.

Why is my Etsy account locked?

To prevent unauthorized access to your Etsy account, Etsy may periodically send you an email alert with a unique security code to be used as a one-time password. Etsy takes precautions necessary to safeguard your information and security codes are just one of the many ways we maintain the integrity of our marketplace.

Can an Etsy shop block you?

Etsy does allow you to block users. You must visit the person's profile page and click on the link that says, “Block.” Once you block a user, they are unable to see your activity or product announcements.

What happens when Etsy suspends your account?

If your account is permanently suspended from selling on Etsy, you're not allowed to buy or sell on Etsy, or create a new account to buy or sell on Etsy. Depending on the reason for your permanent account suspension, you may not be able to sign in to Etsy.com.

How long does an Etsy ban last?

Etsy imposes this ban usually when the seller breaches one of the minor policy violations. It can be anything from spamming the platform to violating copyright policies. Temporary bans typically last for a week or two.

Do copyright strikes go away Etsy?

As a result, and in conformity with its policy, Etsy will remove the alleged infringing material after receiving a Digital Millennium Copyright Act (DMCA) takedown notice. If you receive notice of infringement from Etsy and believe it is incorrect you should pursue a counter notice in accordance with the DMCA.

Does opening a case on Etsy hurt the seller?

Yes, opening a case on Etsy does hurt the seller.

Even if the seller wins the case and doesn't have to issue a refund, they'll still be penalized on Etsy for having an open case. Etsy states that cases opened against a shop in the past four months can hurt the shop's visibility in searches.

What happens if I get a copyright infringement notice on Etsy?

If you have received a copyright takedown notice, you have the opportunity to file a counter-notice in accordance with the Digital Millennium Copyright Act (DMCA) which will require the original complaining party to file a response within 10 days or any removed materials will be restored unless that party has filed a ...

What does it mean when an Etsy shop is closed?

If your shop is closed or suspended, Etsy expects you to resolve any open orders. Depending on the situation your shop is in, you must either issue buyers a full refund or fulfill your orders. Learn when to: Issue a refund.

How many Etsy accounts can you have?

You can have more than two Etsy shops.

To open a new shop on Etsy, you'll need to register for a new account with a new email address, for each shop. Make sure that each account complies with Etsy's Seller Policy.

How do I avoid copyright infringement on Etsy?

How do I get ahold of Etsy customer service?

Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and go to You. Go to Purchases and reviews. Select Help with order next to the order you're interested in.

What is Etsy's phone number?

Our telephone number is (718) 855-7955. Our website address is www.etsy.com. The information contained in, or accessible through, our website is not part of, and is not incorporated into, this prospectus, and investors should not rely on any such information in deciding whether to invest in our common stock.

Does Etsy have live chat?

Go to the Etsy Forums and look at the top right of the page. You'll see a link for chat, and the three main chat rooms.