Why are my tickets not eligible for resale?

Not all events or tickets are available for Fan-to-Fan Resale. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. In order to resell your tickets for events in the U.S., you must have a U.S. bank account.
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Why are some Ticketmaster tickets not transferable?

The venue doesn't offer Ticket Transfer yet (we're working on that) The artist or venue turned Ticket Transfer off for that event/section. The event was canceled (ticket buyers get automatic refunds) The event already took place.
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Why do my tickets say resale unavailable?

Resale not available? These include; Events where the promoter or artist has requested that we do not offer Resale for their event.
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Can not sell tickets on Ticketmaster?

Oct 28, 2022•Article

Can I sell tickets for any event? Not all events or tickets are available for resale. If you don't see a “Sell” button, selling your tickets through Ticketmaster is not available. Please note, in order to resell your tickets for events in the US, you must have a US bank account.
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Can I resell my resale ticket on Ticketmaster?

(i) You must not list the same Resale Tickets on the Ticket Exchange and on any other ticket resale or exchange platform concurrently.
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Ticketmaster changes online policy for resold tickets



Can I buy tickets on Ticketmaster and then resell them?

Of course! You can pass on that same great ticket to another fan for the price you paid. Sign in to your Ticketmaster account and tap on your order to view your ticket(s). From there, tap the Sell button to get started.
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Are Ticketmaster resale tickets guaranteed?

We guarantee the seat you buy is the seat you get. Other sites may offer a money back guarantee or “comparable” seats if something goes wrong. But with Ticketmaster, tickets transferred or resold to you are 100% Verified and reissued to you, so they can't be counterfeited. Life happens.
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Why can't I refund my tickets on Ticketmaster?

As a general rule, all ticket sales are final and non-refundable. Policies set forth by Event Partners, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
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How to sell tickets not eligible for resale on Ticketmaster?

Re: Can I sell tickets from Ticketmaster non eligible for resale? You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. You should be able to transfer them from your Ticketmaster account.
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How long does it take for resale to become available on Ticketmaster?

It normally takes around 48 hours for the order to be processed, and during this time you may not be able to see the order in your online account, this is normal and it will be added once the process is complete.
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Why are my tickets not eligible for resale on AXS?

Your ticket may not be available for AXS Official Resale. This could be due to the promoter requesting the show is unavailable for resale, the ticket is a VIP-ticket or your ticket is priced as a special offer.
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What does it mean when tickets are not transferable?

A non-transferable ticket is a ticket that cannot be transferred from the purchaser who was issued to ticket to another person. The majority of airline tickets are non-transferable because most airlines have a strict no-name change policy.
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What does it mean if a concert ticket is non-transferable?

not able to be used or legally owned by anyone other than a particular person: Tickets are non-transferable.
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What does tickets Cannot be transferred mean?

It just means that you won't be able to access and transfer the tickets to whomever you sell them to until 72 hours before the event starts.
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Is it better to sell tickets on StubHub or Ticketmaster?

Ticketmaster is great for those who purchased their tickets through their platform, and who want an easier time selecting the tickets they want to sell. StubHub, on the other hand, is the better option for selling tickets purchased from any platform, and it will allow sellers more flexibility with selling prices.
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Can I cancel tickets I just bought on Ticketmaster?

Purchased tickets through Ticketmaster are non-refundable. This also applies when you have chosen Klarna as payment method. If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. The service charge is not refundable.
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How do I actually speak to someone at Ticketmaster?

Need help with an existing order?
  1. Log into your account using this link: Go to my orders.
  2. On the “My Events” page, choose the order you need help with.
  3. Then click “See Details” to get to the “Event Details” page.
  4. Once you are there, click the 'Contact Us' button.
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Is there anyway to get a Ticketmaster refund?

Log in to your online account. Click "My Tickets" to get to your "My Events" Page. Click the "See Details" button to the right of your order. If the Event Organizer is offering refunds or credits for your event, a “Request A Refund” or a “Request a Credit” button will appear (as seen in the screenshot below).
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How much does TicketMaster charge to resell tickets?

Creating a listing to sell your tickets is always free.
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How does ticket resale work?

Ticket resale essentially means that you're reselling a ticket of admission to an event. The tickets are bought from a licensed seller and then sold by the owner of the tickets for whatever price they choose.
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Why are verified resale tickets more expensive?

The ticket buyers assume the high prices they're seeing are official because they think they've arrived at the venue's box office. Then brokers fulfill their speculative sales by buying directly from venues like Grantham's at cost – often not until a consumer has already purchased the tickets at a premium.
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Can you sell tickets on Ticketmaster that weren't bought on Ticketmaster?

Tickets not showing in your account? Only tickets that show in your Ticketmaster account can be sold on Ticketmaster Resale. If you have made a booking over the phone, unfortunately these tickets won't show in your account so you won't be able to list them for Resale.
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How do you resell tickets on Ticketmaster app?

Simply select 'Sell' and follow the steps.
  1. Login to your Ticketmaster Account.
  2. Find the ticket (or tickets) you no longer need.
  3. Hit 'Sell'.
  4. Set the price.
  5. Confirm.
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Can I sell tickets on StubHub and Ticketmaster at same time?

You can list tickets on more than one marketplace. If they sell elsewhere, delete your StubHub listings to prevent a double-sale.
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Can I use a concert ticket with someone else's name on it?

Will that be a problem? No, that will not be a problem, unless it has been mentioned explicitly for a specific event. Usually the name of the attendees does not need to match the name printed on the tickets.
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