Why am I still getting charged for a subscription I Cancelled?

It's possible that you accidentally created more than one account. It's also possible that you canceled your email subscription but not your premium membership. Another cause might be a previous billing failure due to lack of funds that was triggered before you canceled.
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Why did I get charged for a subscription that I Cancelled?

What do I do? Some merchants will issue a test charge, before submitting the final charge, as a way to ensure the payment method is valid and there are funds to cover future expenses. The test charge might still show up after you have cancelled your subscription. These usually go away in a day or two.
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When you cancel a subscription do they still charge you?

You still owe the subscription payment for the subscription that was in effect at the time you canceled. It is not retroactive.
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How do I permanently cancel my subscription?

Manage your subscriptions on Google Play
  1. On your Android device, go to your subscriptions in Google Play.
  2. Select the subscription you want to cancel.
  3. Tap Cancel subscription.
  4. Follow the instructions.
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What do you do if a company won't cancel your subscription?

Watch your bank or credit card statements.

If a company won't stop charging your account after you've tried to cancel a subscription, file a dispute (also called a “chargeback”) with your credit or debit card. Online: Log onto your credit or debit card online account and go through the dispute process.
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Seeing unknown charges from Apple or iTunes? How to cancel rogue iTunes charges



Can I block a subscription payment?

You can tell the card issuer by phone, email or letter. Your card issuer has no right to insist that you ask the company taking the payment first. They have to stop the payments if you ask them to. If you ask to stop a payment, the card issuer should investigate each case on its own merit.
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How do I get my money back from subscriptions?

Explore refund request options
  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments & subscriptions. ...
  4. For the order you want to return, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you'd like a refund.
  7. Click Submit.
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Can I call my bank to cancel a subscription?

In addition to contacting the company you're paying directly, you can also call or write your bank. Let it know you have revoked authorization for the company to take automatic payments from your accounts. Depending on the bank, you may have to fill out an online form or submit a letter in person.
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How do I stop an automatic subscription renewal?

Cancel Auto Renew Subscription on Android phone and tablet
  1. Open the Google Play Store. ...
  2. Tap the profile icon located at the top-right corner.
  3. Tap Payments & subscriptions, then select Subscriptions.
  4. Select the Trend Micro subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the remaining instructions.
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How do I completely cancel subscriptions on iPhone?

How to cancel a subscription on your iPhone or iPad
  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.
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Do you legally have to pay a cancellation fee?

Consumer law may help you

Did you know? A business can only keep the payments you've made in advance or ask you to pay a cancellation charge if it's fair to do so. A charge is not fair just because it's included in the contract you signed.
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Can I get money back from automatic renewal?

If you are billed for autorenewal without your consent, even after taking such precautions, you should put in a dispute with your credit card company at the earliest convenience. If it investigates the matter and rules for you, you would be given back your money by crediting your account, in what's called a chargeback.
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Why hasn't Apple refunded my money?

Processing time might be affected by your carrier. You can contact your carrier for an update. All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.
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Why can't I cancel a subscription on my iPhone?

The only subscriptions you can cancel on your Apple devices are those that you signed up for through the App Store using your Apple ID. If you're unable to cancel your subscription via your iPhone, iPad or Mac, you will likely need to cancel through the company's website, app, or customer service phone line.
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Will Cancelling a credit card stop recurring payments?

Your card issuer must stop the payment when asked. If further payments are taken after you requested a cancellation, the bank must refund them. Of course, this doesn't mean you can just break your contract with your provider.
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What happens if you cancel a subscription before it expires?

Canceling your subscription before it expires means you'll finish your current subscription period without receiving money back. Once the subscription expires, your account will revert to a free account.
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Is it illegal to not be able to cancel a subscription online?

The law states that customers who accept an automatic renewal or continuous service offer online must be able to cancel the service online.
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Will Cancelling a debit card stop subscriptions?

If a recurring payment has already received authorization it will be processed and paid. However, if a recurring payment has not received authorization and is activated while your debit card is turned off, the recurring payment will be declined.
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Can you cancel a subscription by Cancelling direct debit?

If you cancel your direct debit, your service from the company may not always stop immediately. For example, if you cancel your gym membership halfway through a month, you may still have access to the gym until the end of the month as you've paid for that month in advance. Other goods or services may stop immediately.
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Can a closed bank account still be charged?

Can the bank continue to charge interest and fees? Yes. The bank may charge you for interest and fees that were assessed before you closed your account. Review your account agreement for information on how finance charges are calculated on your account, or contact your bank.
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Can you dispute a recurring subscription?

We have good news, though: it's still possible to fight a recurring transaction chargeback through representment. The merchant can prove the transaction was not part of a recurring payment plan. For example, it was an installment billing transaction instead.
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Can subscriptions affect credit score?

Subscriptions are one of the easiest ways to build a history of on-time credit payments. Sticking to three simple steps can steadily improve your credit score and make it easier to get loans or mortgages if you ever need them.
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Does freezing your card stop pending transactions?

Freezing your credit card stops the following transactions until you unfreeze your card: Purchases. Cash advances. Balance transfers.
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Can I dispute a subscription charge on my debit card?

In general, yes. A debit card dispute is often called a “chargeback.” This process is requested by the customer and reviewed by the issuing bank or credit union. A chargeback occurs when an individual requests that a bank review a specific transaction.
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How long does it take Apple to refund Cancelled subscription?

Here's how long it takes for a refund to appear on your account or statement: Store credit – It may take up to 48 hours to see the refund in your Apple Account balance. Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider.
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