Who regulates Green Dot?

Because Green Dot Bank currently has less than $10 billion in total consolidated assets, Green Dot Bank is subject to regulations adopted by the CFPB, but the Federal Reserve is primarily responsible for examining Green Dot Bank's compliance with federal consumer financial laws and those CFPB regulations.
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How do I file a complaint against Green Dot?

Common complaints include trying to add money, send, receive, and manage money in Green Dot accounts. If you have a problem with your Green Dot account you can contact customer care at 866-795-7597. Need to contact headquarters to resolve an issue? Their mailing address is Green Dot P.O. Box 5100 Pasadena, CA 91117.
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What bank does Green Dot belong to?

Green Dot is headquartered in the greater Los Angeles area. For more details, visit www.greendot.com. Bonneville Bank, a subsidiary of Bonneville Bancorp, is located in Provo UT, and has been serving the Utah valley community since 1978.
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Is Green Dot FDIC insured?

Like all banks covered by the Federal Deposit Insurance Corporation (FDIC), money held in Green Dot accounts is FDIC-insured up to $250,000 per depositor. Keep in mind the $250,000 is for all accounts, including any you may have with Green Dot Corporation's other banking subsidiaries.
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Does Green Dot refund stolen money?

If you think you have been scammed, please submit a fraud claim to Green Dot immediately. We will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to refund that money to you.
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Why Green Dot mobile bank is a SCAM



Can I sue Green Dot Bank?

We will SUE Green Dot FREE over any amount! Experience Counts: Our lawyers have had hundreds of successful cases against Green Dot and handle 97% of all prepaid debit card cases nationwide.
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Is Green Dot going out of business?

Green Dot has announced that it's closing all GoBank accounts and, separately, launching a new product called GO2bank. The email they've sent to existing GoBank customers states the following: As a valued customer, we'd like to inform you that your current GoBank account program is ending October 31, 2021.
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How do I speak to a live person at Green Dot Bank?

Messaging with Support
  1. Log into the Conversational Cloud.
  2. Expand the Connection Area by clicking the three 3 vertical dots on the right of the browser.
  3. Click on the message icon to contact LivePerson.
  4. Start messaging.
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Can you get scammed through Green Dot?

The victims receive a call and are told that they owe back taxes, fees or fines to the I.R.S. and that if they do not make an immediate payment using a Green Dot MoneyPak card they will be arrested or deported. This scam is perpetrated in the same manner as the utility scam.
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Does Green Dot have customer service?

Call us. 5am-9pm PST, 7 days a week.
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What is happening to Green Dot?

Green Dot Bank will now use Plaid Exchange to let users of its Go2bank digital bank, which was launched in 2021, connect their bank account to the apps of the 6,000 fintechs that pay Plaid for bank account data.
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How do I get my money back from a closed Green Dot account?

Contact Customer Support (866) 795-7597 or select Get Help at the bottom of GreenDot.com. Once you close your account, you can view your account statements and transaction history at GreenDot.com, but you will no longer be able to access your account using the Green Dot app.
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Why did Green Dot blocked my account?

As such, Green Dot regularly monitors all its accounts for unusual activity that indicates potential tax fraud. When such an indicator is triggered, the account is blocked until a Green Dot fraud specialist makes contact with the account holder to verify the legitimacy of the deposit.
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Is Cash app a Green Dot?

Cash App accepts the GreenDot Unlimited card since it works with Visa and Mastercard. A GreenDot Unlimited Cash Back account lets you earn a higher annual percentage yield on your savings up to $10,000. See the differences between the GreenDot Visa debit card and the Pay As You Go Visa Debit Card here.
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Why is my Green Dot card not working?

A transaction may be declined for several reasons—insufficient funds, mismatched address or unusual spending activity. Funds are set aside for transactions in process until the merchant is paid.
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Why is my debit card declined when I have money?

Insufficient funds are the main reason that debit cards are declined. Having insufficient funds means that there isn't enough money in your account to cover your purchase. Even though you may have enough money in your checking account, there is a difference between your bank account balance and your available funds.
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How do I unlock my Green Dot restricted account?

To unblock your Green Dot Prepaid Visa, you have to submit your ID for verification here. It usually takes up to two days for them to review the ID and contact you with an update.
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How long does Green Dot hold a pending transaction?

Funds are held until the merchant collects money and the transaction becomes “posted.” Transactions at certain merchants, including car rental companies and hotels, may allow the transaction to remain pending for up to 90 days to ensure there are sufficient funds available to cover the final transaction amount.
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Can you have 2 Green Dot accounts?

​ Yes.
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Can I transfer money from Green Dot to chime?

This log-in is safe and secure as Green Dot and Chime are partners. When logged into your Green Dot account, your account will link inside Chime's online platform. This link means that your funds from Green Dot will be accessible through your Chime debit card.
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How do I transfer money from my Green Dot card to my bank account?

To link to another bank account, you must:
  1. Log in to your Green Dot account using the app and tap Deposit.
  2. Or log in to GreenDot.com and select Add Funds.
  3. Select Bank Transfer from the menu.
  4. Select the bank you want to link.
  5. Enter the credentials you use to log in to that bank account.
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Does Green Dot Bank have a physical location?

The Company is headquartered in Pasadena, California with Green Dot Bank located in Provo, Utah .
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