When you call 911 The responding dispatcher will ask you what information?

You will be asked a series of questions that will help determine the response of police to the call, including how many units and what type of equipment they will bring in with them initially. Dispatchers will also be able to provide caller with steps to take until help arrives. Are you at the location now?

What questions do 911 dispatchers ask?

Remember these questions: Where, What, Who, When, Why? When calling 9-1-1 for assistance, these are questions the dispatcher will ask you.

What information should you give dispatchers when calling 911?

The phone number you are calling from. The nature of the emergency. Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency.

What information should you give the dispatcher?

By clearly stating your location (or a solid address if possible), emergency/what kind of emergency responder you need, and your phone number, the 911 operator can dispatch emergency responders to your location or call you back if the call drops.

What is the first question a 911 operator asks?

What's the emergency? What's wrong? Where is the emergency? Give the address, include building number, apartment number, nearest cross street.

What to Expect When You Dial 9-1-1 in a Medical Emergency

What are three things an emergency response operator will ask you for?

An operator will ask you if you need Police, Fire or Ambulance. Say "Fire". If you are calling using a mobile or satellite phone the operator will ask you for other location information.

Why do 911 dispatchers ask so many questions?

This allows them to help make educated decisions about how they respond to the call and what equipment they take with them. We also need to know if you're going to be at, or near, the scene when we arrive because the police may need to talk to you, or you may need to point out the exact location.

Why do dispatchers ask for your name?

Do I have to give my name? The call-taker is always required to ask the caller's name and phone number. This is in case we have to call you back, or the responders need to talk to someone who actually saw what happened.

What do 911 operators say when you call?

Dispatchers will ask callers to provide their name, address, phone number, and whether the caller would like to be contacted. Callers have the right to remain confidential.

How do police dispatchers answer the phone?

When you call 911, a call-taker will answer the phone and say "911" or "911, what's your emergency?". Ideally, you should tell the call-taker what the emergency is, for example: "My house is on fire!" "There's someone breaking into my home!"

What are 4 things you should do when calling 911?

Why does 911 ask for your address?

When a dispatcher receives a 911 call, they need to be able to locate the caller. The dispatcher guides emergency responders to the location. In the case of land line phones, a 911 address should be tied to it so that the dispatcher can see it automatically.

What happens after calling 911?

The Telecommunicator answering your 911 call determines the type of service needed using a proven and efficient interview process. They provide initial help if necessary and then immediately contact the appropriate emergency agency to dispatch assistance.

Is it OK to call 911 and ask questions?

This needlessly burdens the 911 system with non-emergency calls and prevents call takers from answering true emergency calls. Do not call 911 to ask for directions, obtain a phone number of another County agency, or to contact a police officer, Sheriff's deputy or fire fighter.

Can you call 911 and not say anything?

The 911 Call Taker will ask, “Are you able to speak freely”? If the caller answers “No”, then the call is treated as an emergency. If there is still no answer, the 911 Call Taker will determine if the caller is a registered T911 user.

Do 911 dispatchers know your location?

Doesn't Your Phone Have GPS? Despite most contemporary cell phones being equipped with GPS capabilities, that information is not automatically sent to emergency services when you call 911. Voice calls only send location through cell networks and towers as described above.

What do I need to know before calling 911?

How do dispatchers know your location?

Here's how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location. Instead, dispatch centers have to ask your wireless carrier for your location information. The location information comes from a cell tower, which could put you miles away from where you actually are.

How do I pass a 911 dispatcher interview?

What are the most common reasons to call 911?

Any crime in progress (robbery, burglary, prowler, fights, etc.) Any type of fire (structure, vehicle, brush, etc.) A vehicle collision, especially if someone is injured • When you or the person you care for feels at risk.

What are the 3 P's in responding to an emergency?

What are the 3 first steps for responding to an emergency?

To take appropriate actions in any emergency, follow the three basic emergency action steps — Check-Call-Care. Check the scene and the victim. Call the local emergency number to activate the EMS system. Ask a conscious victim's permission to provide care.

What are the 3 C's of a first responder?

Does 911 answer right away?

According to the National Emergency Number Association, a trade association for the 911 industry, 90 percent of calls are answered within 10 seconds and 95 percent within 20 seconds.

What happens if you dial 911 and hang up?

If you call 911, as soon as you hit the send button the call will be completed no matter how fast you hang up. Once you enter into the 911 system, you can't get out until a PSAP answers the call. Stay on the line and talk to the dispatcher.