When you answer the phone you need to say your name and?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

What is the correct way to answer the phone?

When answering the phone What are 3 things that you should do first?

Answer the call within three rings. Immediately introduce yourself. Speak clearly.

Should you answer a call with your name?

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: "This is Brittany Jones speaking," or, "This is Jake Jones."

When putting a caller on hold what do you need to say?

Explain the reason you need to put the caller on hold. Ask for the person's phone number, in case the conversation is cut off. Promise to return in a minute—or your best estimate of how long the hold will last.

Jay Larson Stand-Up 05/06/13 | CONAN on TBS

What are the 5 P's of telephone etiquette?

Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

What is the etiquette to be followed in a telephone conversation?

Business Phone Etiquette Tips

Try answering the calls in the first two or three rings. This gives the feeling of being valued. The call should start with giving identification of yourself and your business to avoid any confusion. A positive tone of voice always has a better response back and helps to build a good ...

What to say when you pick up the phone?

When you pick up the phone, begin by offering your greeting of choice. "Hello" is always a polite option, as is "Good Morning" or "Good Afternoon." Confirm who you are ("This is Amanda") and the identity of the person calling ("To whom am I speaking?") so that all parties begin the call on the same page.

How do you talk on the phone professionally?

Which of the following is not a good phone etiquette?

The correct answer:- Never eat or drink when answering calls. In the given question, we have been instructed to mention the option which is not a part of the telephonic etiquette.

What are the essential rules of phone etiquette?

What is professional phone etiquette?

Professional phone etiquette requires that you first confirm the person is available. If they are: You connect the call. Introduce the caller to the other staff member. Then politely say goodbye, and disconnect from the call.

How do you greet a customer on the phone?

A greeting.

Begin your company's greeting with “Hello,” or “Thank you for calling,” or, if most of your callers are in the same time zone, try “Good morning/afternoon.” Better yet, combine two or three of these options in your greeting! Welcome your callers with a few warm words before saying anything else.

Do you say hello when you answer the phone?

Hello didn't become "hi" until the telephone arrived. The dictionary says it was Thomas Edison who put hello into common usage. He urged the people who used his phone to say "hello" when answering. His rival, Alexander Graham Bell, thought the better word was "ahoy."

How do you answer your personal phone at home?

Hello, who is this? is always a good answer. Other phrases you could greet callers with are "(Last name) Residence, (your name) speaking" or "Good afternoon, (your name) speaking." Be sure to talk to an adult about which one is best to use.

How do you introduce yourself on the phone?

Introduce yourself

English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn't give his name, you can say “May I ask who's calling, please?”.

How do you answer the phone at work example?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

How do you answer a phone casually?

What is the 9 to 9 rule?

The front and back of each arm and hand equal 9% of the body's surface area. The chest equals 9% and the stomach equals 9% of the body's surface area. The upper back equals 9% and the lower back equals 9% of the body's surface area.

What is the first thing you must utter when the person pick the call?

Explanation: The first thing you must do is utter your full name and designation. After your own introduction, ask the caller to reveal his name and designation. 5.

How do British answer the phone?

speaking. How can/ may I help you?” The only thing that differs in that is that “How can I help you?” is more common in Britain and “How may I help you?” is more standard in the US. With a home phone or mobile, just answering the phone with “Hello?” is standard in English.

What are the two things we must do while talking on the telephone?

What is the most professional way to present yourself to a caller?

How do you represent yourself on a call?

Identify yourself at the onset of the call. For example, you might say “Hello, my name is (your name).” When introducing yourself on a business call, use both your first and last name and professional title, such as doctor or reverend, if it is related to the purpose of the call.