What is wash factor in front office?

The wash factor is the hotel's estimate of no-shows plus cancellations and early departures. Knowing how much to calculate as a wash factor can be quite challenging.

What is the wash factor?

Wash factor is a predetermined percentage of usage based upon historical data and experience.

What does hotel Wash mean?

Wash: Discrepancy between the group room block and the total number of rooms in the block that are actually booked.

What is CTA in front office?

CTA stands for Closed to Arrival.

What is Goppar in front office?

Gross operating profit per available room is a hospitality industry metric that measures the relationship between your revenue and expenses, providing a better picture of your hotel's financial health.

How to use the Customer Factor

What is GOP performance?

GOPPAR is an acronym, which stands for gross operating profit per available room, and this is a commonly used key performance indicator in the hotel industry. It is a particularly useful metric for hotel owners, because it gives them an idea of the bigger picture in terms of how valuable their hotel is as an asset.

What is RevPAR in front office?

Revenue per available room (RevPAR) is a performance measure used in the hospitality industry. RevPAR is calculated by multiplying a hotel's average daily room rate by its occupancy rate. RevPAR is also calculated by dividing total room revenue by the total number of rooms available in the period being measured.

What is CTA and CTD?

CTA stands for closed to arrival and CTD for closed to departure. These features enable you to restrict guest arrivals and/or departures for certain days.

What is BTC in hotel?

BTC. Bill to Company. Management, Business, Locations.

What is hotel parity?

Hotel rate parity is the policy by which hotels maintain consistent rates across all distribution channels, including their own direct channels.

What is group wash?

Group Wash

The difference between the final occupancy from a group and the maximum value of the block pace or the pickup pace.

What is block in front office?

A Block Booking refers to a group of rooms reserved for a specific customer — usually for a set period of time. Room blocks are commonly reserved for conventions and meetings or groups in general. A room block is usually under a firm agreement and is for a set period of time.

What is lead time in hotel?

FYI: The Booking Lead Time is the number of days between the time a guest books their room and the time they are scheduled to arrive at the hotel.

What is discount grid in front office?

Discount grid. A chart indicating the occupancy percentage necessary to achieve equivalent net revenue, given different discount levels. Displacement.

Why do hotels oversell?

It helps the hotel achieve full occupancy, maximizing revenue. It produces long-term revenue and profit increases.

What is revenue displacement?

Displacement cost refers to the revenue potential lost, or displaced, to the enterprise incurred by accepting one piece of business over a competing opportunity.

What is a VPO voucher?

f) Paid Out vouchers (Visitor's Paid Out): Also called as a Cash Advance or VPO. It is cash paid out by the hotel on behalf of the guest. If petty payments like taxi fare, cinema tickets, postage etc.

What is guest folio?

The folio is the guest account or hotel bill. If open, you can post charges and payments from guests, companies and non-residents to the folio (hotel bill).

What is BTC full form?

The full form of BTC is “Bitcoin“. Bitcoin is a cryptocurrency, a form of electronic cash created in January 2009. It is a decentralized digital currency without a central bank or single administrator that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries.

What is Post departure in hotel?

Post-departure messaging is, not-surprisingly, a message automatically delivered to someone soon after they check out of your hotel or resort.

What is guest arrival?

Tourism. A guest arrival/departure is defined as a person who arrives at/leaves a collective accommodation establishment or private tourism accommodation and checks in/out.

What is the meaning of occupancy in hotel?

What is Occupancy? Simply put, it's the number of rooms occupied by guests on any given night. If you have a 100-room hotel and 62 rooms were sold, then occupancy is of course 62%. Averaging Occupancy.

What is ADR and RevPAR?

RevPAR, which stands for “revenue per available room,” indicates how successful your hotel was at filling the rooms, whereas ADR indicates how successful your hotel was at maximizing room rates.

How is ADR calculated?

The average daily rate is calculated by taking the average revenue earned from rooms and dividing it by the number of rooms sold. It excludes complimentary rooms and rooms occupied by staff.

What is the difference between ARR and ADR?

While ADR measures the Average Daily Rate, ARR is the Average Room Rate calculation, which tracks room rates over a longer period of time than daily. ARR can be used to measure the average rate from a weekly or monthly standpoint.