What is JPay used for?

JPay is a private company that partners with state, county, and federal correctional facilities across the country to provide safe, reliable, and convenient services for family and friends of incarcerated individuals and payment solutions for offenders, parolees, and probationers.

What can JPay money be used for?

What is Send Money? Send Money is a JPay service that lets the friends and family of an inmate transfer money directly into their inmate trust account. Also this service allows offenders, parolees and probationers to make their community corrections payments.

Are JPay messages monitored?

Yes. All electronic messages are subject to monitoring. Electronic messages may not jeopardize the public or the safety, security, or orderly operation of the correctional facility. All messages are screened for words or phrases which may represent a risk to the security of the facility or the safety of the public.

How do inmates know they have a JPay email?

How do I know if I received an Email from an inmate? You will get a notification on your JPay.com account that you have received Emails.

How does JPay phone calls work?

JPay Prepaid Phone Time is an easy way to prepay for phone calls with inmates. This new service is only available in certain states. If you don't see a Phone Time option once you log in, then your inmates are currently unable to receive JPay Prepaid Phone Time. JPay also knows where an inmate is housed at all times.

JPay app overview

What kind of pictures can I send on JPay?

How do you put JPay on your phone?

You can register your phone number by calling (877) 800-5729. A Correctional Billing Service agent will register your number and provide you with your pass code. You will need the pass code to fund an offender's AdvanceConnect account.

Does JPay show your address?

We do not send out any newsletter or promotional emails. Every time someone visits our web site a log file is generated on our computer. This contains information such as the user's IP (Internet Protocol) address, how long that user spent on the site, and which pages of the Web site they visited.

How do inmates respond to JPay?

Electronic emails are received by the inmate/offender via a kiosk for those facilities that have inmate/offender kiosks. The inmate/offender will reply to you using the kiosk without the need to print or scan any document. In most states with inmate/offender kiosks, you can also include a pre-paid reply.

Can inmates block you on JPay?

MDOC staff can block a prisoner from sending electronic messages if the prisoner sends electronic messages that violate MDOC policy. 5. Notice of a block will be sent to the prisoner within a reasonable time after the block is placed.

Do inmates get JPay on weekends?

Once you have purchased stamps you can send emails to the inmate/offender you want. Your emails will be delivered in one or two business days but never on weekends or holidays.

Can you log into an inmates JPay?

Can you log into an inmate's JPay? Yes, You can log in to the inmate's Jpay account. You need to have the inmate's credentials.

How do you address a letter to an inmate in Michigan?

Mail coming into the facility should be clearly addressed with the full legal name of the inmate. The full return address of the sender should be in the upper left-hand corner of the envelope. All incoming mail will be searched for contraband prior to delivery.

How does an inmate know they have money on their books?

Only the inmate knows their own balance. If you deposited to an Inmate's Account, you will need to ask the inmate what their balance is. You can do this over the phone or schedule a video visitation or send a message, if available.

How much money can I send through JPay?

You may refer to the JPay website for money order limits applicable in the state in which the recipient resides. Any money orders over $999.99 (or the maximum amount permitted in the relevant state) will be returned to you.

How do I set up JPay?

How do you send pictures to inmates?

To send a photo, log in to your account and select the "Photos" option from the menu. From here you can select the inmate, prisoner or detainee to send the photo and select an image file from your computer (or camera roll on most mobile devices). Most standard image formats such as GIF and JPG are accepted.

Can prisoners email you back?

Prisoners are not allowed to access social networking websites (such as Facebook or Twitter) while they're in custody. You cannot email prisoners directly, but you can use a service called Email a Prisoner. If you send a message this way, it'll be printed out and delivered by prison staff.

How do I put money on an inmate's account?

There are two ways you may add money to an inmates account in person. Some institutions allow you to drop a check or money order off at the prison where the inmate is being held. Please call the institution to verify. Drop your check or money order into the box labelled "Inmate Funds" in the lobby.

How much is a JPay 5 tablet?

Inmates can purchase the $69.99 tablet from a kiosk in their facility or someone can purchase it for them. To communicate with inmates, people can access JPay's web platform or get the free JPay app on iPhone or Android.

Should I give a prisoner my address?

Appropriate Content in Letters for Prisoners

Many people shared that they don't feel safe revealing their home address, so they provide their work address or the post office address. A question that isn't appropriate in any case is the one about their crime. You should wait for your penpal to open up on their own.

How do I get a refund from JPay?

If you want a refund, you must mail or deliver your written request at JPay Inc., Attn: Customer Service, 12864 Biscayne Boulevard, Ste. 243, Miami, Florida 33181.

What is snap and send on JPay?

Your favorite JPay services are now at your fingertips! Send your loved ones emails, Snap n' Sends or VideoGrams with just the tap of a button! You can also quickly send funds and manage your JPay account all from. the easy-to-use mobile app.

How do I check my JPay balance?

How can I check my balance? The easiest way is to visit Releasecards.JPay.com. You can also call 866-777-5729.

How do I watch a video on JPay on iPhone?