What if someone steals my package?

USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.

Who is liable if a package is stolen?

In this scenario, the carrier or shipping company assumes risk until the package is delivered. Other times, still, the buyer carries the risk of loss from the moment the item is purchased, and is responsible for their own shipping.

Does USPS reimburse stolen packages?

Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

Do stolen packages get replaced?

If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

Does USPS actually investigate lost packages?

Here's how it works: the USPS processing centers send all their undeliverable mail to the Mail Recovery Center. They scan and open the packages to look for identifying info that may help get the package to its rightful owner—if the item has a value of $25 or more.

What happens if your delivered packages are stolen?

Does USPS investigate mail theft?

The United States Postal Inspection Service (USPIS) investigates: Mail Theft.

What to do if USPS says they delivered but no package?

If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days. Please check all potential delivery locations at your address.

Can I sue USPS for stealing my package?

So while you might be able to sue FedEx or UPS for losing a package, you can't sue the USPS. As your lawyer shows you out, they suggest you file a missing mail claim with the USPS.

Does UPS pay for stolen packages?

Generally, UPS will not reimburse a consumer if the package was delivered to a residence and then stolen. It will work with both the sender and the purchaser, as well as, law enforcement for a given claim. However, UPS will not issue a refund unless there's proof that it was responsible.

What can you do if someone steals a package from the front of your house?

How common is package theft?

Package theft frequency and cost

More than 3 in 4 Americans have been a victim of package theft in their lifetime. 79% of Americans have been a victim of package theft in the last 12 months (15 points higher than last year!). Over half porch pirate victims have had multiple packages stolen in the past 12 months.

How does UPS investigate stolen packages?

We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package.

Who covers the cost of stolen packages?

Most homeowners or renters insurance policies cover stolen packages. Unfortunately, this is only helpful for purchases that are worth more than your deductible. Given that most homeowners insurance deductibles run between $500 to $2,000, filing a claim won't make sense for most stolen packages.

Does UPS actually search for lost packages?

UPS requires the shipper to report any lost packages. Wait 24 hours AFTER the delivery window. Once the report is received, UPS will perform a package search. Package searches can take up to 10 business days.

Is it illegal to open someone else's USPS package?

Is it a federal crime to open someone else's mail? The short answer is “yes.” Opening or destroying mail that is addressed to someone else is a crime called “Obstruction of Correspondence.” It is a serious felony that could lead to prison time.

Does USPS take pictures of delivery?

How does Informed Delivery work? As mailpieces travel through the USPS^® network, they go through high-speed sorting machines, which take a picture of the front (the side with the address). Informed Delivery shows you grayscale images of those mailpieces arriving soon to your address.

Can I keep a package delivered to me by mistake?

Legally, you're allowed to keep a mistaken delivery. Surprising, right? The Federal Trade Commission (FTC) has rules that allow you to keep merchandise that's wrongly delivered — even if you didn't pay for it. The logic is that sellers can't just send you goods and demand money for them.

Who is responsible for package delivered to wrong address?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.

How is mail theft proven?

To establish mail fraud, the prosecutor does not have to have evidence showing the defendant mailed the document. It's enough for the government to have circumstantial evidence that the mailing took place and the defendant caused it to happen.

What do mail thieves look for?

Mail theft is a crime of opportunity. Thieves are looking for anything of value – such as Economic Impact (stimulus) payments or other checks, EDD/unemployment documents, bank and credit card information. Your personal information is also valuable and can be used to commit identity theft and fraud crimes.

What crimes does the USPS investigate?

Postal Inspectors investigate any crime with a nexus to the mail. These crimes include mail theft, mail fraud, financial fraud, identity theft, robberies and burglaries of postal facilities, assaults and threats on postal employees, investigations of dangerous and prohibited mails, narcotics, cybercrime and much more.

Do companies do anything about stolen packages?

THE ANSWER. In general, no, shipping companies will not refund or replace stolen items.

Will FedEx refund a stolen package?

Contacting FedEx for your stolen package

FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.

What happens if UPS leaves a package and it is stolen?

File a Claim with UPS

You will need to indicate your status as a receiver, report a lost package, and include any documentation to support your claim. UPS claims that it typically takes them between 8 and 15 business days to investigate lost or damaged package claims.