What if my package says delivered but I never got it?

Contact your local USPS post office

USPS post office

The United States Postal Service (USPS; also known as the Post Office, U.S. Mail, or Postal Service) is an independent agency of the executive branch of the United States federal government responsible for providing postal service in the United States, including its insular areas and associated states.

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United States Postal Service - Wikipedia

. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.

What do I do when USPS says delivered but no package?

While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-800-275-8777), the fastest way to get help is to simply call the post office ...

Why does my package say it's delivered but its not?

A package that's marked as “Delivered” but is missing could be the result of a USPS scan error, or that the mail carrier put the package in a hard-to-see location or accidentally delivered it to a neighbor.

Does USPS lie about delivery?

U.S. Postal Service employees and supervisors have routinely falsified data on package deliveries, likely so they are not penalized for tardiness, according to postal workers and internal data obtained by The Washington Post.

Can a package say delivered when it's not UPS?

In some cases, they might even be able to reach out to the driver directly, in order to confirm whether there was a delivery made or not. Just so you are aware, there is no case in which a driver would disclose that they have completed delivery, without them actually doing so.

My Package Says Delivered, But I Never Got It?

What happens if USPS delivers to wrong address?

You can call the customer service number and give them your tracking device number. They will trace your parcel and send it to your correct location. You can go on the official website and mail them regarding the issues you are going through. You can go to your nearest post service and talk to them about your parcel.

What do I do if someone stole my package?

Who is responsible if package is delivered to wrong address?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.

Is it illegal to keep a package delivered to the wrong address?

As long as the merchandise is addressed to you, you may keep it. If it is addressed to someone else, then you are obligated to make reasonable efforts to either return it or deliver it to the intended recipient.

Can you open someone's mail with their permission?

The federal law surrounding mail theft and obstruction only applies to unlawful receipt and opening of mail. With the addressee's permission, you may absolutely receive, open, and manage another person's mail.

Is it illegal to open someones Fedex package?

Opening UPS and Fedex packages is not covered by the same laws that cover USPS packages. From what you describe, this likely was simply an error. Assuming you received your items intact, it would not appear you have there is any...

Who is responsible for missing package?

As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Will USPS refund for lost package?

You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured. Collect on Delivery (COD) items, registered mail with insurance, Priority Mail Express, and other insured mail services are eligible for refunds via the USPS claim service.

Who is responsible when a package is stolen?

Often, it's up to the seller of to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money.

How do I get a refund from item not received?

Do UPS drivers steal packages?

While the possibility always exists that a delivery driver could steal your package, the chances are slim. While there are untrustworthy people in every line of work, delivery companies such as Amazon, USPS, UPS, and FedEx have a vested interest in preventing stolen packages.

How many packages are stolen per year?

According to a survey from SafeWise and Cove Home Security, an estimated 210 million packages were stolen over the last 12 months in the U.S. The survey, which was published earlier this month, found that 64.1% of respondents have had at least one package stolen from their porch in the last year.

How do I call UPS about a missing package?

Customer Service

Please visit our Customer Help and Support Center or call 1-888-742-5877.

How do I report a missing UPS package?

How do I know if my package is lost?

Will USPS find my lost package?

The Postal Service™ will attempt to find and return your lost item(s), but submitting a search does not guarantee a successful outcome. We will return any mail piece from which we can locate a good address or match with an official search request.