What if I was charged twice at Costco?

What can I do if I was charged the wrong amount at the warehouse? Please head to the returns counter at the Costco warehouse where you made the purchase with your receipt handy. A member of the Costco team will be happy to assist you.
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Why did I get charged twice by Costco?

When your order contains more than one item, Costco.com will charge your card for each item individually after it ships. Since shipping times vary by item, your credit card statement may reflect individual charges for each item as it is shipped.
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What do I do if I got charged twice?

If your debit card gets charged twice, contact the merchant responsible for the double charge and explain the situation. You can also contact your bank to dispute the charge if you are unable to resolve the issue with the merchant.
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What happens when a store charges your card twice?

If you're charged twice on a debit card, but the retailer immediately voids one of the transactions, then you might not need to do anything. If you don't need the money, and you can wait for the transaction to be fully voided, then you can simply wait.
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Why was I charged twice for the same order?

If your credit card or bank account statement shows two (or more) charges for the same order, this means your financial institution set funds on hold until the transaction settles.
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Costco Employees Share Secrets



Can I dispute a charge twice?

Consumers have the right to dispute credit card charges due to fraud, billing errors, and bad service or service not rendered. Fraudulent charges have no time limit for disputes, but you must make any disputes for the other two types of charges within 60 days.
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Is double charging illegal?

According to most commentators, double billing is unethical and violates two of the American Bar Association's Model Rules of Professional Conduct: Rule 8.4, which prohibits dishonesty, and Rule 1.5, which prohibits a lawyer from charging an unreasonable fee.
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Why is my card getting charged twice?

Certain merchants, such as internet companies, may authorise a charge when you place an order. The merchant may then authorise your Card again when the amount is due. In these instances the charge may appear twice in Pending Transactions but will be billed to your Account only once.
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What does a duplicate charge mean?

When you pay for an item (like a ticket, membership, donation, or registration) using a credit card or a debit card that is tied to their bank account, your statement may appear as if you have been charged twice for a purchase. However, in nearly all circumstances, you have not been charged twice.
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Why do I have 2 pending transactions?

Certain Merchants, such as internet companies, may authorise a charge when you place an order. The Merchant may then authorise your Card again when the amount is due. In these instances, the charge may appear twice in Pending Transactions but will be billed to your account only once.
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What is a ghost payment?

A ghost payment is when they take only 1 payment but records show that another payment is 'earmarked' to come out again but never does.
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Can a debit card transaction be returned?

A debit card chargeback is a debit card charge that has been reversed by a bank. This often happens after a cardholder contacts their bank to dispute a transaction, claiming that it resulted from fraud or abuse. The bank then pulls the funds from the merchant's account, and returns them to the cardholder's account.
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How long does it take to void a debit card transaction?

A voided transaction will typically disappear from a customer's credit/debit account statement within 24 hours, while a refund may take 3 to 5 business days to appear on a customer's credit/debit account statement. Some card-issuing banks could take 2 to 3 days to remove the pending charge.
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How do I dispute a Costco charge?

How to Dispute a Costco Credit Card Charge Online
  1. Log in to your online account.
  2. Click the "Account Details" tab.
  3. Search for the transaction in question.
  4. Select the transaction for more details.
  5. Click "Dispute Charge" to open an inquiry.
  6. Check for a confirmation e-mail from Citibank verifying receipt of the inquiry.
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How long does Costco take to refund fuel?

Costco said any money not spent at the station is not taken by Costco but is legally held by the bank and is returned to the customer, usually within three days, but it can take up to 14.
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Does Costco charge before delivery?

The order minimum is $35. You must be present for delivery. Items may be available In-Warehouse at a lower non-delivered price. No separate delivery fee with 2-Day orders of $75 or more.
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How long does it take for pending charges to fall off?

When will a pending charge be cleared? Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred to the merchant. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.
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Can I cancel a pending transaction?

You may be able to cancel a pending credit or debit card transaction by contacting the merchant and asking them to cancel the sale. But the timing is important. Reaching the seller in the day or two before a pending charge posts to your account balance or before the item ships can help smooth the path.
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Does a pending transaction mean it went through?

Pending transactions are transactions that haven't been fully processed yet. For example, if you make a purchase with a debit card or credit card, it will almost always show as pending immediately when you view your account online or in a mobile banking app.
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Can I sue a company for double charging me?

A criminal case can also be initiated against a business and an employee for overcharging in California Superior Court. The punishment that may be imposed in these types of proceedings for allegedly overcharging a customer will generally depend on the amount of the overcharge.
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How does double billing happen?

"Double billing" occurs when a provider attempts to bill Medicare / Medicaid and either a private insurance company or the patient for the same treatment, or when when two providers attempt to get paid for services rendered to the same patient for the same procedure on the same date.
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How do you prove overbilling?

Some examples of overbilling by a law firm include:
  1. Padding a bill, charging for work that was not actually done;
  2. Performing legal work that is wholly unnecessary;
  3. Inefficient work, billing far more than is reasonable; and.
  4. Overstaffing a case without legitimate cause.
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Does disputing charges hurt your credit?

Disputing a charge on your credit card will not negatively affect your credit standing, although the credit card company may add a statement to your credit report indicating that the account is currently in dispute.
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Who pays when you dispute a charge?

You must keep paying your credit card bill like normal during the dispute process. As mentioned previously, card issuers usually remove disputed charges from the bill until the dispute is resolved, but you're still responsible for paying the rest of the bill.
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What happens if you falsely dispute a charge?

Falsely disputing a credit card charge, accompanied with intent to cause trouble, can result in fines, court fees, time in court, and perhaps even a jail term, as this would be committing a type of fraud. Filing a false dispute is a breach of trust between the card issuer and cardholder.
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