What happens if Apple damages your phone during repair?

If damage results, Apple will seek your authorization for any additional costs for completing service even if the product is covered by warranty or an AppleCare service plan. If you decline authorization, Apple may return your product unrepaired in the damaged condition without any responsibility.

Can I ask for a replacement instead of a repair Apple?

If this is not done you are entitled to a refund for the goods or a replacement of the goods. Goods presented for repair may be replaced by previously used Apple genuine goods of the same type that have been tested and passed Apple functional requirements, rather than being repaired.

Can I trust Apple repair?

Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you'll get your product back working exactly the way it should.

What does Apple considered accidental damage?

“Accidental Damage” means physical damage, breakage or failure of Your Covered Equipment due to an unforeseen and unintentional event occurring either due to handling (e.g., dropping the Covered Equipment or through liquid contact) or due to an external event (e.g., extreme environmental or atmospheric conditions).

Does Apple give you a phone while yours is being repaired?

The Loaner Phone is offered to you while your Customer Phone listed on the Genius Bar Work Authorization is serviced by Apple. Apple will return the Customer Phone to you after service has been completed, the Loaner Device has been returned and all outstanding payments are settled.

Say these 3 words to Apple, to get a FREE Replacement!

Do you pay before or after Apple repair?

Unless your product is repaired under warranty or extended service contract without charge, you will pay Apple the amount shown on the reverse side. Your payment is due when the product is returned to you.

How many times will Apple replace your phone?

The basic plan, which covers you for two years from the date of purchase, covers up to two incidents of accidental damage in each 12-month period. It also includes battery service or a replacement battery if your phone retains less than 80 percent of its original capacity.

What is not covered by accidental damage?

Generally, accidental damage cover doesn't include damage caused by: wear and tear. the gradual deterioration of something with age. wilful or deliberate acts.

What is Tier 4 accidental damage Apple?

Apple quotes repairs based on a series of tiers regarding damage and cost. For example, if you have a 13-inch MacBook Air and your child accidentally spills a glass of water on it, this would require a Tier 4 repair. Tier 4 repairs can cost upwards of $750 or more.

Is my phone covered for accidental damage?

Most contents insurance policies will cover your mobile phone when it's in your home, just like other personal belongings or valuables. You'll be covered for loss or damage in a fire, storm or flood, and theft too, but only for the phone itself, and not any fraudulent calls.

Do Apple techs look at your files?

They can boot your mac from an external hard drive for testing (and if your laptops hard drive is not encrypted, they can access your files that way), so they don't need your password.

Do Apple employees look at your photos?

Apple says it will not gain access to the messages or photos, but it will use machine learning to determine whether a photo is explicit.

What are the 3 most popular iPhone repairs?

What is Apple's policy on replacement?

You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare+ Protection Plan for iPhone. If during the plan's coverage period, your iPhone battery drops below 50 percent of its original capacity, Apple will replace it for free.

How long are Apple repairs guaranteed for?

Apple warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of TWO (2) YEARS from the date of original retail purchase by ...

How long does an Apple replacement take?

If you are able to take your Apple product to an Apple Store or an Apple Service Provider they might be able to fix it there for you, depending on whether they have the equipment. However, some problems may be more complex and require being sent on to an Apple Repair Centre, in which case it should take from 6-8 days.

Does Apple charge for accidental damage?

Under AppleCare+, each accidental damage incident is subject to a service fee of $29 for screen or back glass damage or $99 for other accidental damage. Each incident of theft or loss is subject to a deductible of $149.

What is Tier 1 accidental damage?

For the Tier 1 Accidental Damage claim Policy Excess to apply, the Covered Equipment must have no additional damage beyond the screen-only damage (if applicable) or the external enclosure-only damage (if applicable) where such additional damage would prevent Apple from repairing the screen or external enclosure of the ...

What is full accidental damage?

Accidental damage is physical damage that happens out of the blue and is not done on purpose. There needs to be a one-off, single event that causes the damage. This could be: Dropping and breaking your phone at home. Spillages on your sofa.

Do you have to pay for accidental damage?

Accidental damage cover is an optional extra you can add to your home insurance policy. You may prefer to cover the cost of any accidents or breakages yourself. However, if you can't do that, it's worth considering the benefits.

What are examples of accidental phone damage?

What is accidental damage? Accidental damage is the term that many insurers use to explain sudden, unforeseen events that result in the damage of your gadget. This can range from dropping your mobile phone down the toilet, to unexpectedly spilling a glass of water on your laptop – we've all been there.

What types of damage can be claimed?

The three types of damages you can collect in a personal injury claim are economic, non-economic, and punitive.

At what percentage do you replace iPhone?

Depending upon the length of time between when the iPhone was made and when it is activated, your battery capacity may show as slightly less than 100%. A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions.

What voids Apple warranty?

This warranty does not apply: (a) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by ...

Do iPhones only last 3 years?

iPhone battery durability

For most users, this represents approximately two years of use, which is why most people believe that the lifespan of a phone is two years. However when it comes to iPhones, you can expect between three to five years (maybe more) with proper care.