What can get you kicked off Etsy?

What gets you banned Etsy?

Selling Wrong Products

One of the primary reasons most Etsy accounts get banned is selling irrelevant items. Etsy is a marketplace that solely provides handmade and vintage items. It only allows sellers to sell items made by hand or those that are more than 20 years old.

Why would a shop be removed from Etsy?

Etsy would only shut down a store if the store owner broke the rules set out by Etsy. Common reasons for store closure are: repeated Copyright Infringement reports. multiple cases opened by customers (e.g. for poor quality items, or failed shipments)

Why was my Etsy account suspended for no reason?

Etsy suspends accounts when we have reason to believe our policies have been violated to help ensure the integrity of our marketplace.

How many warnings does Etsy give?

After a shop receives a warning Etsy will review the shop again within 90 days. Shops can receive two customer service warnings within two years. If a shop continues to get low reviews or open cases even after these two warnings it will be reviewed for permanent suspension.

KICKED OFF ETSY

Will Etsy remove a negative review?

Unless a review violates Etsy's policies, it can't be removed. We are prevented by laws in various markets from interfering with consumer opinion regarding the item or service received. If you think that a review might violate Etsy's policies, you can flag the review, then we can take a look.

What happens when you report a review on Etsy?

After you report a review, Etsy's team will investigate the review and evaluate it based on our policies. Etsy's investigation is handled privately. You won't receive a personal response to your report. In some cases, Etsy's investigation reveals that a review is in compliance with Etsy's policies.

Does opening a case on Etsy hurt the seller?

Yes, opening a case on Etsy does hurt the seller.

Even if the seller wins the case and doesn't have to issue a refund, they'll still be penalized on Etsy for having an open case. Etsy states that cases opened against a shop in the past four months can hurt the shop's visibility in searches.

Can Etsy force a refund?

If a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their Etsy order, the first thing they must do is contact the seller directly via the Help with Order link.

How do I report an abusive buyer on Etsy?

Can a seller block a buyer on Etsy?

If you want to block someone on Etsy, you have to go to their profile page. Then, all you need to do is click on the “Block” link, which is at the bottom left. The important thing is that they won't be notified about your action.

How long does it take Etsy to look at a reported review?

It takes 3 days. However since Etsy may have more cases open because of the mask situation that seems to have developed it could be longer.

Can a seller respond to negative feedback on Etsy?

Yes you can reply but bear in mind once you do this locks in the review and the customer can no longer change it. There should be a link called 'post a public response' under the review, on any review that is 3 stars or lower.

Can you leave a review on Etsy without buying?

Here are the criteria that determines when an order can be reviewed: You can only review orders that are associated with an Etsy account. If you purchased as a guest instead of signing in to Etsy, you can claim the order to your new or existing Etsy account and leave a review.

How do you get 5 star reviews on Etsy?

To qualify, you'll need a 4.8 rating average or above for the three-month review period, and you'll need to meet the other Star Seller criteria, which you can read here. We analyzed reviews on Etsy to see what kinds of words shoppers used to describe the item and their experience.

What happens if Etsy seller doesn't respond?

If you've reached out to the seller via the Help with Order link and haven't heard back within 48 hours, or if the seller is unable to resolve your issue within 48 hours, you can file what's known as a “case.” With Etsy's case system, a buyer alerts Etsy that there is an issue with their order that they were unable to ...

Why can't I reopen my Etsy shop?

To reopen a shop that was closed or suspended by Etsy

If your shop was closed or suspended by Etsy, you may have received an email from Etsy letting you know. Respond directly to that email and request that your shop be reopened. If you can't find this email, check your spam/junk email folders.

How long does it take for a review to be removed on Etsy?

If an order or transaction is cancelled, Etsy considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time a review can be left and edited if the order still within its review eligibility window.

Can you report an Etsy seller?

Report a listing in the Etsy app

Navigate to the listing you want to report. Scroll to the bottom right of the listing page and select Report this item. On the Report Listing page that appears, select the reason for reporting the item. Select Submit report.

How do I know if Im blocked on Etsy?

The user will not know that you've blocked them and won't be notified as well. Keep in mind, though, that blocking does NOT prevent a person from messaging you.

Can you delete followers on Etsy?

You can block someone who's following you from seeing your actions in their feed. To block someone: Visit their profile page and click the Block link at the bottom left. Etsy won't notify the member. To unblock a member: Visit their profile page and click Unblock toward the bottom left.

What happens when you mark a message as spam on Etsy?

You can mark a Message as spam to remove it from your Messages inbox. However, you will continue to receive emails about new replies in that Message.

What happens when you open a case with Etsy?

Opening a case signals to the seller that something is wrong and needs to be resolved. Once you've opened a case, the seller has three days to resolve your issue. If three days pass and it's still not fixed, you can escalate the case to have an official Etsy moderator step in.

How do you deal with difficult customers on Etsy?