What are rules for the guest in hotel?

Hotel guests must have appropriate clothes and footwear when they are moving through the public spaces of the hotel. It is not allowed to take explosive, weapons, inflammable materials or other dangerous chemicals in to the hotel. It is not allowed to bring food and beverage from outside in the hotel.

What are the rules of a guest floor?

What are the guest needs in hotel?

What is the 10 & 5 rule?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.

What is the rule you use while welcoming customers?

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.

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What are the rules of hospitality?

What is the 10 10 Rule customer service?

For example, challenge yourself to answer your telephone within 10 seconds of the first ring. Respond to important email messages within 10 minutes after you have received them. When you need to be away from your desk, return all of your phone calls within 10 minutes of returning. Smile at 10 co-workers each day.

What is 10x10 rule in hotel?

Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.

What is the 15 5 rule hotel?

15/5 rule: When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, when a guest is within 5 feet they should be greeted in an appropriate manner whether that be a “hello”, “good morning”, or “good evening.”

How do you make guests feel welcome in a hotel?

What are four basic guest needs?

Physiological needs: food, water, shelter, sleep. Safety needs: personal security, employment, money/resources. Belonging and love needs: friends, family, sense of connection.

What are hotel standards?

Hotel Standard means both the operational standards (for example, staffing, amenities offered to guests, advertising, etc.) and the physical standards (for example, the quality, condition and utility of the Fixtures and Leased Personal Property, etc.)

What are the types of guest?

What is trolley in housekeeping?

housekeeping trolley for Hotels:

The trolley is used to carry the cleaning accessories such as sprays, cleaning scrub, water and bedsheets. It is largely used when the rooms are cleaned and the bedsheets are changed. The entire room is cleaned and sanitized for which all the materials are kept on the trolley.

What are the room status in hotel?

VC - Vacant and Clean - Room is Vacant and Cleaned by the housekeeper. VD - Vacant and Dirty - Room is Vacant and Dirty. OC - Occupied and Clean - Room is Occupied and Cleaned by the Housekeeping. OD - Occupied and Dirty - Room is Occupied and yet to be cleaned by the housekeeping.

What is guest floor?

The guest floor or guest room must be occupied with privacy and security. Generally the room attendants or the housekeeping staffs have to enter the guest room for housekeeping purposes so they are usually responsible for ensuring room as well as guest security.

What is the ten foot rule?

For those of you who don't know, the 10-foot rule is simply the regular acknowledging and greeting of your customers. If a customer is within 10 feet of you, they should be engaged.

What are responsibilities of the hotel staff?

Hotel staff members do whatever makes guests comfortable, including taking reservations, cleaning guest rooms, planning parties and maintaining the building. If you love working with people, a hotel job may be perfect for you.

What are the 5 BES when taking care of guests?

Who is receptionist in hotel?

Hotel Receptionists greet guests as they arrive at a hotel. You check guests in and out, and give them their room keys. You take bookings (by telephone or email), prepare bills and take payments. You often confirm bookings in writing, using a computer to prepare letters or send emails.

How do you welcome and register a guest?

Welcome the guest promptly with a cheerful and pleasant smile. Address with the appropriate surname, if known. Request for the reservation details like guest last name, confirmation no., booking source etc. Request for the guest id card or passport.

What is guest registration process?

During registration, the guest is required to enter important information on the GRC such as guest name, contact number, purpose of stay at the hotel, and passport and visa details in case of foreign guest. It is the responsibility of the front office staff not to reveal the guest information to unauthorized persons.

What is the 10 4 rule in customer service?

The rule is as follows: Any time you're within 10 feet of someone, make solid eye contact and smile, and when within 4 feet, greet them verbally.

What is the most important part of guest interaction?

Empathy is the ability to sense and understand the emotions of others. It's essentially putting yourself in the emotional shoes of the customer. Many will argue that empathy is the most important customer service skill out there.

When greeting the guests what are things that you will consider?