What are 911 operators supposed to say?

When you call 911, a call-taker will answer the phone and say "911" or "911, what's your emergency?". Ideally, you should tell the call-taker what the emergency is, for example: "My house is on fire!" "There's someone breaking into my home!"

What do 911 operators say when you call?

Dispatchers will ask callers to provide their name, address, phone number, and whether the caller would like to be contacted. Callers have the right to remain confidential.

What would a 911 operator ask?

Remember these questions: Where, What, Who, When, Why? When calling 9-1-1 for assistance, these are questions the dispatcher will ask you.

What is the first question a 911 operator asks?

What's the emergency? What's wrong? Where is the emergency? Give the address, include building number, apartment number, nearest cross street.

What are 3 questions you should be prepared to answer when calling 911?

From Call to Assistance, How 911 Dispatch System Works

What should you not call 911?

Do not call 911 for information, minor illness or injury, for your pets, or when your power is out. Whenever a 911 operator has to deal with non-emergency calls, it could cause a life-threatening delay in getting emergency assistance to someone who really needs it.

Can you call 911 and not say anything?

The 911 Call Taker will ask, “Are you able to speak freely”? If the caller answers “No”, then the call is treated as an emergency. If there is still no answer, the 911 Call Taker will determine if the caller is a registered T911 user.

What does a emergency dispatcher say?

An operator will ask you if you need Police, Fire or Ambulance. Say "Fire". If you are calling using a mobile or satellite phone the operator will ask you for other location information. You will then be connected to an emergency service operator, who will take details of the situation.

What are 4 things you should do when calling 911?

How do you calm down a 911 caller?

Why do 911 dispatchers ask so many questions?

This allows them to help make educated decisions about how they respond to the call and what equipment they take with them. We also need to know if you're going to be at, or near, the scene when we arrive because the police may need to talk to you, or you may need to point out the exact location.

What questions do emergency services ask?

Is it OK to call 911 and ask questions?

This needlessly burdens the 911 system with non-emergency calls and prevents call takers from answering true emergency calls. Do not call 911 to ask for directions, obtain a phone number of another County agency, or to contact a police officer, Sheriff's deputy or fire fighter.

What's the most common 911 call?

All that being said, “breathing problems” and “chest pain” are some of the most regular calls, as well as some form of musculoskeletal injury, from minor slips, trips, and falls, to multiple system trauma from motor vehicle accidents.

Why do you hang up after calling 911?

Most 911 call takers will call back hang ups to ensure there is no emergency. Seconds matter in the emergency number field, and taking even a couple of extra moments to redial a hang up and confirm that you're safe means that call taker isn't available to answer a real emergency call.

What happens if you accidentally call 911 and hang up?

If you call 911, as soon as you hit the send button the call will be completed no matter how fast you hang up. Once you enter into the 911 system, you can't get out until a PSAP answers the call. Stay on the line and talk to the dispatcher.

When should you hang up from a 911 call?

Your 9-1-1 call taker will stay on the line with you to make sure your call is answered by the agency you need. Don't hang up until the call taker says it's okay to. Know your location at all times and communicate it when you are asked.

How can I talk to 911 without talking?

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. However, because voice calls to 911 provide more information to 911 call centers, you should always make a voice call to 911 during an emergency whenever possible.

How do dispatchers handle 911 calls?

What does 000 say when you call?

When you dial Triple Zero (000) you will first hear the recorded message: 'You have dialled emergency Triple Zero (000). Your call is being connected.

How do you tell 911 you are choking?

How does a deaf person call 911?

People who are deaf, deafblind or hard of hearing may text 911 or call 911 using their preferred form of phone communication (including voice, TTY, video relay, caption relay, or real-time text). If you do text 911 in an emergency, be aware that 911 dispatchers will ask you if they can call you.

Is it OK to text 911?

If you text to 911, dispatchers will ask if they can call you. Location is not as accurate with text as it is with a call. Be sure to text your exact address. A text or data plan is required to use Text-to-911.

Why can you not text 911?

The short answer is yes. The Federal Communications Commission has encouraged 911 call centers to begin accepting wireless messages. However, the decision is up to the individual centers and not all have opted in yet.

Can 911 track your phone?

If you do not give your location when you call into Emergency Medical Services, EMS will rely on the wireless location provided by the carrier as a better-than-nothing way to track your phone.