Is PANDORA lifetime warranty?

Pandora warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. Pandora warrants watches for a period of THREE (3) YEARS from the date of original retail purchase.

Is Pandora jewelry under warranty?

Pandora wants you to enjoy your jewelry free of defects and we offer a 1 year warranty from your date of purchase. Quick Facts: We do not repair jewelry, we will only replace the item if it is still available or give you and item of equal or lesser value.

Does PANDORA replace broken items?

We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps. If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be at a small cost.

Will PANDORA replace a broken charm?

WARRANTY & REPAIRS. Does my PANDORA jewellery have a warranty / guarantee? PANDORA will at our option, repair or replace, jewellery proven by our jewelers to be defective due to the manufacturing process within 12 months after the date of purchase.

Does PANDORA still clean jewelry for free?

Pandora stores as a rule will offer a complimentary cleaning service – just take in your bracelet and ask in store. This is an easy method to do from home if you want to just give your jewellery a quick clean – and it's recommended by Pandora themselves.

Pandora pod lifetime warranty

What does the Pandora warranty cover?

Pandora warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. Pandora warrants watches for a period of THREE (3) YEARS from the date of original retail purchase.

Why is my pandora bracelet turning black?

All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer.

Can PANDORA look up my receipt?

Unfortunately, there isn't currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. I recommend giving this existing feature request a ❤️to express your interest in getting that option added to the service.

Can I return a PANDORA charm without a receipt?

PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price.

Can you take a shower with a Pandora bracelet on?

We recommend that customers remove their Pandora jewelry before going to bed, showering, swimming or participating in physical activity. Your jewelry must not be exposed to chlorine or salt water, as this will dull the appearance.

Does PANDORA have a one year warranty?

PANDORA warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. PANDORA warrants watches for a period of THREE (3) YEARS from the date of original retail purchase.

Can I sell my Pandora bracelet back to PANDORA?

PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price.

Will PANDORA replace missing stones?

Even if the Intricate Lattice Ring is unavailable in your local PANDORA store, they should be able to replace the missing stones. Many PANDORA stores are happy to do this even after one year from purchase and it is down to the managers discretion.

Can I exchange my Pandora ring for a different size?

Items purchased from the Pandora eSTORE (excluding sale items) may be exchanged through the Pandora eSTORE for the same item in a different size only, or for the same size if the original item is faulty. No other exchanges are available through the Pandora eSTORE.

Does Pandora accept returns?

If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable.

Should a Pandora bracelet be loose?

When buying a new bracelet, it should be tight. There should be no more than a thumb-space between your wrist and the bracelet. Oxidation disappears with time. This is considered normal wear and tear and is not a defect.

Can you get a refund without receipt?

Faulty items

Under the Consumer Rights Act as long as you return an item within 30 days of purchase you can do so without a receipt and still have the right to a full refund. If you don't want to return or exchange the item then you can ask for it to be repaired.

Can I exchange a Pandora gift?

Can a gift recipient return Pandora Jewelry? Gift recipients may return or exchange merchandise to a Pandora store, item must be accompanied by a gift receipt. If merchandise is is returned by mail a credit will be issued to the original payment method and purchaser.

Will Pandora replace a broken ring without receipt?

We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps. If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be at a small cost.

How do I contact Pandora customer service?

We do not provide phone support. If you can't find the answer to your question by searching the Help page, please email us here.

Can I exchange a Pandora ring online?

The company will allow you to exchange the item within 30 days of the day of purchase. Items purchased online can also be exchanged at a PANDORA retail store. If you purchased a product in a store, you can't file a return request to the PANDORA online shop. PayPal purchases can only be refunded to a gift card.

Is Pandora silver real?

Pandora uses real sterling silver in its rhodium-plated pieces, but they're coated in rhodium during production.

Is Pandora jewelry real?

Pandora provides a universe of hand-finished and modern jewelry primarily made from genuine materials, including solid sterling silver and 14k or 18k gold. We use a variety of gemstones, stones and cultured pearls to add sparkle and color to our genuine silver and gold jewelry.

How do I get my Pandora bracelet back silver?