How long will DHL hold my package?

As per our global standard operating procedures we hold shipments for 7 days, or even longer if we have an “Agreed Delivery” date. We will not charge for this storage. Before we return a shipment we always contact the shipper first for new instructions. We can reroute to an alternative address, return or even dispose.

How long does DHL keep package on hold?

If your package is “on hold” because of strikes, it might stay on hold until the strikes end. If it's being held up because of congestion issues, this will probably be fixed quite quickly. It is normal for a hold to be resolved within a week of it occurring.

How long does DHL hold for pickup?

How long does the DHL hold a package? DHL holds packages for seven days. Once the package is received, you will be informed. After 3 days a reminder will be sent.

Can you intercept a DHL package?

Intercepted Shipment. Shipments that have been stopped are receiving a standardized security screening procedure. Customers are contacted as soon as all information required has been compiled and DHL has identified the next appropriate shipment status. Our Fraud Specialists are here to help you.

Can I go pickup my package at DHL?

Schedule A Pickup Anytime with MyDHL+

To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.

DHL Shipment on Hold: What Does it Mean? What do you do?

What does it mean shipment on hold?

When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. There are several things that can cause a delay in your shipping. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold.

How do I reschedule my DHL pickup?

Can I change or cancel a pickup I scheduled online? Yes, but only if it is not within the scheduled pickup time. Important! You cannot change or cancel the pickup in MyDHL+ if it is already within the scheduled pickup time: Please contact Customer Service at +649 946 4352.

Will DHL reattempt delivery?

For DHL Global Forwarding customers, to arrange a redelivery please contact one of our customer service team.

Can I cancel a DHL delivery?

Once your order has been confirmed it is not possible to make any amendments. If you wish to cancel your order this must be done 24hrs before the collection date or before dropping off at one of our DHL Parcel UK depots or ServicePoints.

What do DHL do if you are not in?

If there is no one available to accept the parcel, a calling card will be left at the address informing the receiver that DHL tried to deliver. The receiver can either collect the parcel from their local DHL Service Point or arrange another delivery.

Why does my DHL shipment say on hold?

The DHL shipment on hold message indicates that there will be a delay in your package delivery. Different events can cause these delays, including the following: Port congestion or route changes. Incorrect or incomplete delivery address and contact details.

Does DHL always require a signature?

To assist our customers who do not wish to sign on scanners or on paper due to social distancing, we have temporarily enabled the Signature Release option for all shipments on our On Demand Delivery platform. Signature Release allows customers to authorize delivery with an electronic signature, prior to delivery.

Does DHL charge for pickup?

Remote Area Pickup and Delivery will change from the greater of $42.00 per shipment or $0.42 per lb to the greater of $45.00 per shipment or $0.45 per lb. Residential address will change from $4.95 per shipment to $5.30 per shipment.

Why is my DHL shipment not moving?

If your package has already arrived in your country and the DHL tracking info has not updated since it's arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

Does DHL open packages?

Our courier will inspect the shipment when the pickup is made. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. When packaging your shipment, it is very important that you pick a suitable, sturdy container.

How do I void a DHL shipment?

If you've already sent the package, there is no way to cancel or refund your DHL Express shipment. DHL Express does not support canceling shipments. If you've never given DHL Express the package to ship, DHL Express will not charge you for the printed label or the shipment itself.

Can I get a refund from DHL?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose "Request a Refund" from the Main Menu.

What does DHL do after attempted delivery?

After the 1^st delivery attempt, the package may be held at a facility or the driver may make a 2^nd attempt. A notice will be left, indicating which of these 2 options will occur. DHL will make 2 delivery attempts before placing the shipment on hold.

Where can I collect my DHL parcel?

They can now collect their parcel from a DHL Parcel UK depot or ServicePoint at a time which suits them.

Does DHL notify you before delivery?

We'll always notify you before delivery to let you know whether we'll deliver according to your preference in this case. If you didn't get the e-mail or push notification, you can always check the status in the app or on track and trace. My regular DHL ServicePoint is closed.

Do DHL labels expire?

Do Shipping Labels Expire? Yes. Therefore, it is prudent that you ship the packages within the indicated "ship by" date created when alongside the tracking information of the shipment. Fortunately, some delivery services can accept to send your packages after the expiry date.

Why is DHL taking so long?

The most common reason that it takes DHL a long time to deliver a package is that the seller hasn't shipped it out yet. DHL can't deliver anything until the package arrives at one of their facilities. It can sometimes take a seller up to two months to ship out a package.

Is DHL reliable?

Overview. DHL has a consumer rating of 1.39 stars from 415 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 232nd among Shipping sites.