How long does Petcube take to update?

Reminder: It is likely that your Petcube will need a firmware update right after it is connected. The firmware update will be downloaded to your camera within 24 hours. When the LED light on the Petcube will start blinking orange rapidly, do not disconnect your device. The installation only takes 5 minutes.

Can Petcube be hacked?

Because Petcube is going need access to your home Wi-Fi account to work. We've written about how one weak link (i.e. your password) can ruin the party. Because if a smart device is linked to your home Wi-Fi, and that device is hacked, then suddenly everything connected to your Wi-Fi might be hacked as well.

Why is my Petcube blinking green?

In case your Petcube suddenly stopped working and the LED light on it is blinking green, it means your Petcube could have lost its setup information.

Can you use Petcube without Wi-Fi?

Petcube devices have no Internet access and need to be connected to a local Wi-Fi network to work properly. Petcube requires a WiFi network and min 1Mbps upload and download speed (2Mbps is recommended).

Why is Petcube Camera offline?

If your Petcube camera status shows as 'Disconnected' in the Petcube app, it usually means that your phone is not connected to the Internet at the moment or the network you are connected to has certain restrictions. Try switching to any other Wi-Fi network or connect to your camera using cellular data (LTE, 3G).

Petcube Cam Unboxing and Setup

Is Petcube always on?

There are two modes in Petcube Care: Awake and Sleep. To change between the settings, open Petcube app, go to the camera profile in Home menu if you use Android or tap the 'Play' icon if you use iOS, move the slider to 'Sleep' or 'Awake' mode. Use Awake mode when you are not around and want Petcube Care to be active.

Can you use Petcube away from home?

Petcube lets you watch and play with your pets online. If you're an anxious pet owner, you probably spend a few minutes at least every day worrying whether your cat or dog is doing all right at home while you're away.

Does Petcube record without subscription?

Without a subscription, all Petcube camera owners will get sound and motion-triggered notifications but no video history.

Why is my Petcube blinking blue?

Be aware, mind your privacy! Petcube is streaming live video at the moment. Pulsing Blue (fig 9.6) — Alexa is listening. Pulsing Yellow (fig 9.7) — Your Petcube cannot connect to your Wi-Fi network because of an incorrect password.

What does blue light mean on Petcube?

Pulsing Green — Setup mode. Steady White — Online, standby mode. Pulsing White — Petcube Care™ is active, saving video to your timeline. Steady Blue — Play mode. Be aware, mind your privacy!

Does Petcube record sound?

Petcube Care captures videos when users play with their pets using the Petcube app. Recording is triggered by sound, motion, autoplay mode, and any camera activity initiated by the owner. Users will have full control over notification alerts and recording with 3 different settings - Awake, Quiet and Sleep.

Why is my Petcube blinking orange?

Pulsing Orange — Your Petcube is connected to a wireless access point but cannot connect to the Internet because of the security settings on your network. Please make sure your router is not blocking the Petcube with a firewall, MAC address filtering or other security settings.

What does red light on Petcube mean?

Steady Red (fig 9.10) — Alexa mic on your Petcube is muted.

Are pet cameras a security risk?

Believe it or not, pet cameras are a magnet for hackers as they offer a private view of your home and can broadcast sensitive information. This information can then be used to perform identity theft, blackmail, or even to help thieves break into your home when you are away.

Is Petcube camera safe?

Petcube cares deeply about security, it is our top priority to provide a safe user experience. All the connections are protected with 128-bit encryption, we use SSL protocol and a number of other security features. You decide who gets the access to your Petcube and when.

How safe is Petcube?

At Petcube we deeply care about our customers' security. Our engineers continuously improve devices and services protecting your data and your peace of mind. The data transmission is performed via the proven TLS protocol with 128-bit encryption. The firmware distribution is secured via the signed updates.

How do I reset my Petcube Camera?

If you have Petcube Play or Petcube Bites camera, find a reset pin that came with your device, find a reset button which is located in the small hole on the bottom of your Petcube Play camera or below the USB port on the left side of the Petcube Bites camera, insert the reset pin into it, hold it down for 8 seconds ...

How do I reconnect to Petcube?

Power up your Petcube Play, wait 1 minute until it starts up, take a reset pin that came with your Petcube, find a small hole on the bottom of your Petcube Play, insert the reset pin into it, hold it down for 3 seconds until the light changes to pulsing green and follow the steps on your screen.

How do you livestream on Petcube?

To start recording a live stream, tap the Video Camera icon on the bottom right while in play mode. To stop recording, tap the 'Stop' icon and the video will be saved to your Camera Roll. Sound recording is currently unavailable. Petcube app now comes with the 3x digital zoom feature.

Does Petcube store video?

Yes, Petcube application lets you save videos from your Petcube device to the Camera roll on iPhone or the Gallery on Android. You can also subscribe to the Petcube Care cloud history service to have your camera record videos based on motion and sound detection. To learn more about Petcube Care, click here.

Does Petcube store data?

To process your payment or issuing a refund, we collect this info. Petcube does not store this information, it is encrypted and sent to our payment processor. We keep only the last four digits of your credit card and card type for identification purposes.

How long does Petcube record?

While you will be able to view video history for the past 3 or 90 days, depending on your subscription plan from the cloud via Petcube Care, you will always be able to store video recordings to your phone's internal storage.

Can I talk to my dog through Petcube?

With 2-way audio, use the push-to-talk feature using the Petcube App to hear and talk to your pet. Take a break and let your pets know you care.

Why cant my pet hear me on Petcube?

For the two-way audio to work, Petcube requires access to the microphone on your mobile device. To grant access to it, open the 'Settings' menu on your phone, then go to 'Privacy' and then 'Microphone,' and make sure you have allowed the Petcube app to use your phone's mic.

Can you watch Petcube on computer?

Petcube Care members can now browse video history, set smart filters, and download video clips in the updated web interface of their petcube.com account on a desktop or laptop. The new feature is available for free to all existing Petcube Care subscribers.