How long can customs hold my package in Germany?

The storage period for letters is 7 days and for parcels 14 days from the date of delivery of the mail by Deutsche Post AG to the Customs Office. Please note that this storage period may already commence before you have received a notification from Deutsche Post AG.
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Why is my package being held in customs Germany?

'Held at Customs' means the package you are sending to the destination country is held by the officials of the importer country's customs office. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import.
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How Long Can customs legally hold my package?

U.S. Customs has 35 days from the date of arrival of the cargo in the United States to detain the merchandise for examination. See 19 CFR 151.16.
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How long are packages usually held at customs?

Generally, Customs officers will visit multiple sites during the day and process their releases in the afternoon. The process can take anywhere from 12-48 hours and even longer during high traffic periods.
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Why has my package been in customs for so long?

Sometimes customs can hold on to packages for prolonged periods of time. You are very likely to receive your package at some point. Sometimes customs drags their feet. Sometimes the tracking information isn't updated and your package actually is being shipped to you.
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Why is Your Parcel Delayed - and How to Avoid It



How do I know if my package is stuck in customs?

Check Your Mail for a Customs Detainment Letter

Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.
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Is it normal for a package to be held in customs?

There are two main reasons why international packages get held up in customs for more than three days. Either customs is too busy (this happens, for example, during the holiday season, when lots of people shop online for presents) or there is some issue with the package.
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What to do if something is stuck in customs?

If your shipment in stuck in customs, first check with your carrier and make sure there are no unpaid taxes. Should you come across unpaid taxes, pay them. If that doesn't work, your next point of contact is the shipper.
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How long does a package take after clearing customs 2020?

Or how long does it take for the goods to clear customs? If you see the eta of the ship at the delivery port on our tracking system, normally allow a week to get your shipment cleared through customs and unloaded out of the container and then allow up to two weeks on average depending where you live for delivery.
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How long does it take to get through customs in Germany?

It usually takes about 30-50 minutes for the luggage to arrive (yes, they are slow in FRA). Any train departure of less than an hour after landing is rather unrealistic unless you are very lucky.
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How do I contact customs in Germany?

Registration only takes minutes and provides peace of mind while traveling abroad.
  1. For further assistance please contact the German Customs authorities directly. ...
  2. German Customs contact information.
  3. Address: ...
  4. Telephone: +49 (0)351/44834-530.
  5. Website: http://www.mof.ge/
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How does customs work in Germany?

Customs Duties and Taxes on Imports

Germany is party to the European Union's Common Customs Tariff, therefore preferential rates apply to imports from countries which the EU has signed agreements with. Duties range from 0-17%, with the general tariff averaging 4.2%.
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Will customs open my package?

Do customs open every package to verify information? No, customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.
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How do I get my package back from customs?

  1. Contact your 3PL provider. Your first action should be to contact whoever has shipped your goods. ...
  2. Contact your carrier. Ensure that your shipment is actually stuck in customs. ...
  3. Find out if there are outstanding taxes. ...
  4. Ensure there is no missing or incorrect paperwork. ...
  5. Wait. ...
  6. Stuck at Customs FAQ.
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How do I contact customs about a package?

U.S. Customs and Border Protection
  1. Website: U.S. Customs and Border Protection.
  2. Contact: Contact Customs and Border Protection. ...
  3. Local Offices: Ports of Entry—Air, Land, and Sea.
  4. Main Address: 1300 Pennsylvania Ave., NW. ...
  5. Phone Number: 1-202-325-8000.
  6. Toll Free: 1-877-CBP-5511 (1-877-227-5511)
  7. TTY: 1-866-880-6582.
  8. Forms:
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What is the custom clearance process?

Customs clearance is the process of getting permission from the associated government agency to either move goods out of a country (export) or bring goods into the country (import). We can also define customs clearance as a document that the customs authority issues to a shipper.
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Why is there a clearance delay on my package?

Clearance delay is when a package is held up at customs or the border. This is not good for companies who need to send items for same-day delivery. Let's look at why clearance delays occur and how to avoid them in the future.
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What does held by customs mean?

If you are shipping a package internationally and you see a tracking scan such as 'Customs Clearance' or 'Held by Customs' this means the recipient should have been contacted by customs to make payment of any duty owed in order to release the package for delivery.
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What happens after a package is cleared from customs?

Your shipment clears customs once all duties are paid. Once customs clearance is complete, your chosen courier service transports the shipment from customs to the end-destination. Shipments rarely get stuck at customs.
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Do customs work on weekends?

Except as specified in paragraphs (a) through (g) of this section, each CBP office shall be open for the transactions of general CBP business between the hours of 8:30 a.m. and 5 p.m. on all days of the year: (a) Saturdays, Sundays and national holidays.
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Do you have to pay customs on gifts Germany?

Gift shipments worth more than 45 euros are subject to import duties. A simplified calculation of charges by means of a flat rate of duty may be applied where goods are subject to import tax.
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How do I avoid customs charges?

Tell the seller explicitly that the item is for personal use. Import duties typically apply to items imported for commercial use (business or resale)—not personal or retail sales. If you're importing something for your own personal use or as a gift for someone else, you don't have to pay them.
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How do I contact Frankfurt customs?

Contacts
  1. Customs Office CargoCity North. Frankfurt Airport Gate 26, Building 451 60549 Frankfurt am Main. +49 69 - 690 53101.
  2. Customs Office CargoCity South. Frankfurt Airport Gate 31 or 32, Building 537 60549 Frankfurt am Main. ...
  3. Goods Clearance Courier. CCN: Frankfurt Airport Gate 26, Building 453 60549 Frankfurt am Main.
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How do I pay import duty?

You may pay it in any of the following ways:
  1. U.S. currency only.
  2. Personal check in the exact amount, drawn on a U.S. bank, made payable to U.S. Customs and Border Protection. ...
  3. Government check, money order or traveler's check if the amount does not exceed the duty owed by more than $50.
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Where is customs Frankfurt Airport?

On level 3 (Hall B) of Terminal 1, there are immigration booths, customs (1), escalators and elevators.
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