How do you say no to a customer asking for a refund?

No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.

How do you respond to a customer asking for return?

Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business.

Can I refuse to accept a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

How do you decline a return?

Take an Apologetic Stance. Express polite regret, but state clearly that you are declining the request and provide the reason in your main paragraph. Cite a specific company policy to justify your decision whenever possible.

How do you explain no refund policy?

No cash refund policy — states that no monetary refunds will be given, though alternative refunds may be offered, such as store credit or exchanges. No refund, exchange only policy — states that customers can only exchange items they wish to return, rather than get a refund.

Refund Requests – What to Do About Them

Can a business say no refunds?

There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

How do you write a no refund on a contract?

All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. No Warranties THE COMPANY MAKES NO WARRANTIES REGARDING THE PERFORMANCE OR OPERATION OF THIS WEBSITE.

How do you politely decline a customer request?

How do you politely deny a request?

How do you politely say no to a request?

Do you have to say no refunds?

A business cannot have a 'No Refund' policy. It's against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods.

What are my statutory rights for a refund?

You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

Is no return no exchange policy legal?

What if the source business establishment posted a “No Return, No Exchange Policy”? By all means, you can have your defective purchases returned, or money refunded. A No Return, No Exchange Policy is expressly prohibited under the law.

How do I say no to customers in a positive way examples?

How do you respond to a dissatisfied customer?

How do you respond to a disappointed customer email?

How do you respectfully say no?

How do you say no professionally?

Can I say graciously decline?

You can graciously decline an invitation by saying that you wished you could attend but have a prior engagement — rather than saying, for example, that you want to wait and see if something more enticing is happening that weekend.

How do I decline a refund request on Ebay?

How do I write a service refund policy?

What is a good cancellation policy?

A good policy should have a fee or penalty for cancellation, and enough time built into the cancellation notice so you can re-book the spot. Demonstrates Commitment When a cancellation policy is in place, and agreed upon by the customer, then it shows a commitment to the booking on the part of the customer.

What happens if a retailer refuses a refund?

What are the 8 basic right of a consumer?

These rights are: the right to equality in the consumer market; privacy; choice; disclosure and information; fair and responsible marketing; fair and honest dealing; fair, just and reasonable terms and conditions; and fair value, good quality and safety.

What to do if a merchant refuses to refund?

If asking the merchant for a refund didn't work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.