How do I talk to a Benefits Advisor?

Speak to a Live Benefits Advisor
  1. 1-866-444-3272.
  2. If you are deaf, hard of hearing or have a speech disability, please dial 7-1-1.
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How much money can you have in the bank and still claim benefits UK?

You can have up to £10,000 in savings before it affects your claim. Every £500 over that amount counts as £1 of weekly income. If you get Pension Credit guarantee credit, you can have more than £16,000 in savings without it affecting your claim.
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What other benefits can I claim with Universal Credit?

Here's just a few examples:
  • Help with health costs, including prescriptions and dental treatment.
  • Additional help towards housing payments if your Universal Credit payment is not enough to pay your rent.
  • Free school meals.
  • Free early education for two-year-olds.
  • Sure Start maternity grants.
  • Cold Weather Payments.
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What do Citizens Advice help with?

We give advice to millions of people

People rely on us because we're independent and totally impartial. We also give advice on consumer rights on our consumer helpline, support witnesses in courts through the Witness Service and give pension guidance to people aged over 50. We help millions of people every year.
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Are Citizens Advice Open for face to face?

Coronavirus - changes to our service

Some local Citizens Advice still can't give face to face advice. They might be able to help by phone, email or online chat instead. If you can't contact your local Citizens Advice, you can still get help by calling our national phone line or by talking to an adviser online.
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Tony Moonen - Aflac Benefits Advisor



Do Citizens Advice charge?

Citizens Advice will not charge you to call our national phone service or consumer helpline, however your service provider might do. Calls to our national phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.
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Can Citizens Advice help with money?

Get help paying your rent

A DHP is extra money from your local council to help pay your rent. You need to claim Housing Benefit or the housing costs part of Universal Credit to get a DHP.
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Is Citizens Advice free for everyone?

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. Our national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.
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Is the money advice service free?

The Money and Pensions Service (MaPS) replaces the 3 existing providers of government-sponsored financial guidance – the Money Advice Service, the Pensions Advisory Service and Pension Wise. It provides free and impartial debt advice, money guidance and pension guidance to members of the public.
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How do I contact Citizens Advice NI?

Community Advice Banbridge
  1. 77 Bridge Street.
  2. Phone: 028 4062 2201.
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Do you get a cold weather payment on Universal Credit?

You'll usually get Cold Weather Payments if you get Universal Credit and you're not employed or self-employed. One of the following must also apply: you have a health condition or disability and have limited capability for work (with or without work-related activity)
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Is PIP included in Universal Credit?

If you're getting Personal Independence Payment (PIP) or Disability Living Allowance (DLA), it will continue to be paid along with your Universal Credit payment. PIP is gradually replacing the Disability Living Allowance. You get these benefits if your condition is severe enough for you to qualify for them.
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Will I lose my benefits if I inherit money?

The amount of savings your household has will affect the money you receive from means tested benefits. This means a lump sum of money, for example from an inheritance, can affect the amount of means tested benefits that you are entitled to.
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How can I hide my savings from benefits UK?

There is no guaranteed way to physically hide one's savings to claim benefits without practising redeemable actions such as keeping one's money in offshore accounts or deliberate transfer of capital.
...
  1. Property (not your main residence)
  2. Joint savings.
  3. Income bonds.
  4. Premium bonds.
  5. Stocks and shares.
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Can the DWP check my savings?

DWP could monitor your bank account and social media activity over Christmas and New Year. There are several ways DWP investigators can gather evidence on anyone claiming benefits.
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How can I get free money from the government?

6 Ways to Get Free Money From the Government
  1. Get help with utility bills. Need help paying your heating or phone bill? ...
  2. Find money for child care. Day care is a major expense for many families. ...
  3. Recover unclaimed money. ...
  4. Get down payment assistance. ...
  5. Find tax credits for health insurance. ...
  6. Apply for college grants.
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Where can I get money advice from?

Other ways to get free financial advice online
  • Money Advice Service – Government-backed service offering free financial advice – www.moneyadviceservice.org.uk.
  • Citizens Advice Bureau (CAB) – Provides advice on money, benefits, employment issues and consumer issues – www.citizensadvice.org.uk.
  • Which? –
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What services are offered by the Money Advice Service?

Money advice services
  • providing debt advice and financial guidance.
  • financial capability training and education.
  • lobbying and campaigning for legislative changes to improve the policies that contribute to people's debt problems.
Takedown request   |   View complete answer on citizensadvice.org.uk


What is the name of the Citizens Advice intranet?

Citizens Advice information system, AdviserNet, is an essential online resource for every adviser, covering all welfare issues from employment to benefits, housing to debt.
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What do you do when you have no money left?

This is what to do when you have no money:
  1. Ensure you have food for three-four weeks.
  2. Negotiate all payments you have to make and ask for a 'payment holiday'.
  3. Apply to all emergency money schemes for which you are eligible.
  4. Keep yourself clean, tidy, and presentable.
  5. Start earning money; fast.
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What to do when you are struggling financially?

How to survive financial stress
  1. Stay active. Keep seeing your friends, keep your CV up to date, and try to keep paying the bills. ...
  2. Face your fears. For example, if you're going into debt, get advice on how to prioritise your debts. ...
  3. Do not drink too much alcohol. ...
  4. Do not give up your daily routine.
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How can I get out of debt without paying?

Ask for a raise at work or move to a higher-paying job, if you can. Get a side-hustle. Start to sell valuable things, like furniture or expensive jewelry, to cover the outstanding debt. Ask for assistance: Contact your lenders and creditors and ask about lowering your monthly payment, interest rate or both.
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Can bailiffs refuse a payment plan?

They should ask you what you can afford based on your new situation or tell you to get debt advice to work this out. If you miss payments and don't contact the bailiffs to discuss your situation they can cancel your payment arrangement. This will usually mean you'II have to pay extra charges.
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Is 0808 a free number?

Calls to numbers beginning 0800 and 0808 are free from all landlines and mobiles. Yep, free! However, numbers such as 0844, 0845, 0870 and 0871 are more costly to ring, whether you're calling from a landline or mobile. Numbers starting with 09 are typically the most expensive.
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