How do I speak to someone at Global Entry?

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.

How do I contact Global Entry by phone?

You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000. (Telecommunications device for the hearing impaired please call 7-1-1).

How long is Global Entry taking right now?

As of January, CBP currently says Global Entry applications can take four to six months to process. Try to apply at least six months before your next international trip to avoid any issues with your application being processed before your departure date.

How do I follow up on Global Entry?

For questions regarding Global Entry or any other U.S. Customs and Border Protection (CBP) program, you can visit the CBP Info Center website or contact the Global Entry Enrollment Center nearest you. For inquiries regarding the denial of a Global Entry application, visit the Denial Inquiries page.

Can I walk in for Global Entry interview?

Global Entry walk-in appointments are possible

If you play your cards right and come prepared after arriving from an international trip, it is possible to complete a walk-in interview for Global Entry enrollment.

EVERYTHING YOU NEED TO KNOW ABOUT GLOBAL ENTRY | How to APPLY and What to Expect at your INTERVIEW

Why is it so hard to get an appointment for Global Entry interview?

U.S. Customs and Border Protection (CBP) has alerted travelers on its website that all of its Trusted Traveler Programs — Global Entry, NEXUS, SENTRI, and FAST — are experiencing “application processing delays,” leading to low interview availability.

Can I do a virtual interview for Global Entry?

If you do need an interview, Global Entry is now offering remote interviews for many renewing members via Zoom. Availability for these appointments is much, much easier than tracking down an in-person interview – plus you can do it from home.

Why is my Global Entry taking so long?

Enrollment on Arrival and Appointment Scanner can help you get Global Entry faster. Due to high demand, Global Entry applications are taking up to 18 months in some cases.

Can you fast track Global Entry?

Fast Track Access

Global Entry kiosks are available at all major airports across the US. Members can also use the NEXUS lanes to fast track in Canada and the TSA Precheck lanes on departure. TSA Precheck lanes enable passengers to fast track security checks.

Why is my Global Entry application still pending?

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant and program type. There is no expedited process for applications.

How long does it take to get Global Entry approval 2022?

For new Global Entry applicants, the processing time for an application can exceed 90 days. A full background check will be completed to ensure our potential members qualify for expedited processing into the United States.

Is it faster to get TSA PreCheck or Global Entry?

In most cases, Global Entry is a better choice, especially if you travel internationally. Not only does it include TSA PreCheck but it will also expedite your re-entry back into the U.S. when you arrive from abroad.

Can I get TSA PreCheck while waiting for Global Entry?

Unfortunately, there is no way to get the TSA PreCheck benefit that comes with Global Entry before you finalize enrollment. Still, Mobile Passport is a great temporary solution while you wait to wrap up Global Entry.

What is a Global Entry number?

For members approved for Global Entry, NEXUS, or SENTRI, the KTN is the CBP PASSID. This nine-digit number usually begins with 15, 98 or 99 and can be found on the back of your NEXUS, SENTRI, or Global Entry card or by logging on to the Trusted Traveler Program website.

How do I fix error on Global Entry application?

If you made an error and only realized it after you certified the application, you will not be able to correct it online and must wait until your interview. Please let the interviewing officer know what changes are needed when you are at an Enrollment Center.

What countries accept Global Entry?

Why is my Global Entry application still pending after 6 months?

Fueled by high demand, wait times of several months or more for Global Entry enrollment and renewal interviews continue to be common. "While many applications are quickly reviewed, in some cases the process can take from six to 18 months to complete," Customs and Border Protection, which runs the program, says online.

How long does a Global Entry interview take?

It shouldn't take more than a half hour and may be as short as five minutes. After all, you're already conditionally approved — the officer just needs to ensure all your information is accurate.

Can you get Global Entry without interview?

The EoA program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.

What should you not do in a virtual interview?

Why am I not getting TSA PreCheck when I have Global Entry?

What should I do? First, check that your membership has not expired by looking up your account here. If still active, confirm with your airline that your KTN, name, and date of birth are accurate and that your airline participates in TSA PreCheck®.

Is Global Entry cheaper if I have TSA PreCheck?

2. If I already have TSA PreCheck, can I add Global Entry? For a one-time fee of $100, TSA PreCheck holders can upgrade to Global Entry to get all the benefits of TSA PreCheck plus easier entry to the U.S. upon coming back from abroad with Global Entry.

Can you use Global Entry for domestic flights?

Global Entry membership cards are also valid for domestic flights under the new regulations, as are various forms of military ID, tribal-issued ID, and other government-issued IDs. You can see a full list of accepted documents on the TSA's website.

What benefits does Global Entry get you?

What disqualifies you from getting Global Entry?

You may not be eligible for participation in the Global Entry program if you: Provide false or incomplete information on the application; Have been convicted of any criminal offense or have pending criminal charges or outstanding warrants (to include driving under the influence);