How do I report a no show Uber driver?

You can let us know about any rider inquiries by calling 1-800-354-6012. You can also leave your number and comment below and we will get back to you as soon as possible. An automated message will be sent here to confirm this is really you.

How do I report a specific Uber driver?

If you haven't rated your driver yet, select the trip from the "Trips" section of the menu in your Uber app to provide a rating. If your concern is not any one of the above and is related to your driver being rude, please enter the date below and we'll review your concern.

Is reporting an Uber driver anonymous?

Uber updated its app to let riders “discreetly” report instances that may not rise to the level of an emergency but still made them feel unsafe while on a trip. The examples that Uber gives include “harsh braking,” “inappropriate remarks,” or a driver who isn't paying attention to the road.

How do you report an Uber driver that Cancelled on you?

If you believe that you were picked up or dropped off at the wrong location, please follow the link below. If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip, select "Review my cancellation fee" and we'll look into it.

What happens if your Uber driver never comes?

Uber drivers can not only ditch you if you are five minutes late for your ride, but also start charging you the city's per-minute rate. If after two minutes of arrival, they decide to wait for you to get in the car, a rider would be charged a $5 no show fee.

Uber - How and What to Report to Uber + My Horrible Run

How do I contact Uber to complain?

You can also visit your local Greenlight Hub for assistance or submit a question at help.uber.com. If you contact Uber through help.uber.com, our support team will get back to you within 24 hours.

Can you call Uber?

We operate an Uber support line for riders and drivers 24/7. Just open the “Help” section and select 'Call Support' to be connected to our support team via the app. You can also get to us the old-fashioned way by simply calling +27800172956 – our support team will be ready to take care of whatever issue you're having.

Do Uber drivers get in trouble for Cancelling rides?

You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you're matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.

Does Uber refund if driver cancels?

Uber says it is possible to dispute a cancellation charge and get a refund instead of credit – you just have to request it the right way. If your driver cancels and you're charged, when you click into the trip in the app the top option should be 'Problem with my cancellation fee'.

Can an Uber driver decline to take you?

Likewise, a driver cannot decline a passenger based on things like race, religion, sexual orientation, or gender identity. This is discrimination and goes against Uber's Code of Conduct. However, outside of these situations, there are many reasons why an Uber driver might refuse a passenger.

Can Uber call the cops on you?

Uber has teamed up with RapidSOS to pilot 911 integration with local emergency authorities. When a driver (or rider) uses the emergency button in our pilot cities, key details like location, license plate, and the make and model of the car will be automatically sent to the 911 dispatcher.

Can Uber drivers see what you rate them?

The basics of ratings

Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

Does Uber have live chat?

So we're adding a way for riders and drivers to chat right in the Uber app. It's now easier than ever to get in touch. To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receives a chat from the rider, it will be read aloud to them.

How do I talk to a live person at Uber?

To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

How do I contact Uber about a refund?

You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

What if Uber driver takes too long?

Uber announced today that riders will be charged a fee for times when a driver takes longer to reach them. The company said it'll be a variable rate, depending on the market, but that, on average, the customer will be charged an extra fee if the driver takes between 8 and 11 minutes or longer to reach the pickup point.

Why do Uber drivers cancel on me?

Distance. You are too far away. If we accept the ride and see you are more than ten minutes away, there is a good chance you will get cancelled, especially if you don't answer texts or phone calls. If you are going a very short distance, we end up paying out of our pocket for the gas expense and time wasted.

How do I call Uber without the app?

How do I email Uber customer service?

What is Uber's 1800 number?

Uber has a 24/7 local support line for general customer service: 800-593-7069. However, this number isn't guaranteed to provide an Uber support representative. Important: In the case of an emergency, riders can call this Critical Safety Response number: 800-285-6172.

Why doesn't Uber have a phone number?

Does Uber Have a Phone Number? In the United States, Uber does not operate a separate phone number for riders or Uber Eats customers. Uber handles all rider support issues directly in the app or at help.uber.com, so you can't call them.

Do Uber Eats drivers rate customers?

However, it is just as important to services like Uber Eats to understand what their employees are experiencing with each customer. This is the only way to ensure safety and security. So, can Uber Eats drivers rate customers? Yes, Uber Eats drivers can rate each experience they have on the app.

Can Uber drivers see full name?

Riders are also able to confirm that drivers can't see certain private information — including their last name, phone number, profile photo, and the rating they give their driver.

Why do Uber drivers rate passengers low?

The most common reason for a lower passenger rating is making us wait after we arrive to pick you up. If you're ready to go at the curb when we arrive, it means a lot." "If they make me wait, slam my door, or are rude, I deduct stars."

Can police track Uber rides?

A: Uber's Portal allows law enforcement to track their status of their request(s) and send follow-up questions. Uber receives thousands of requests each year and triages the requests it receives upon receipt. Uber makes every effort to respond to requests as quickly as possible.