How do I exchange my old Uggs for a new one?

If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.

How do you exchange Ugg boots?

Items purchased directly through our website are eligible for free returns and exchanges* if eligible based on the above criteria. *Free returns and exchanges are eligible within the continental US only. Please be sure to print and include your return form in the package with your shoes.

Can you get Uggs replaced?

Yes. UGGrenew is the only repair program approved by the UGG brand. Our partner, NuShoe, is authorized to use original UGG soles and replacement parts.

Can you exchange Uggs without a receipt?

Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.

Does UGG return old shoes?

5 answers. They come with a one year warranty whether purchased from the ugg site or a third party retailer. I just called today because I got a tear in mine and was able to do an exchange over the phone.

LET'S TALK OLD UGGS

Do Uggs come with a warranty?

We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser.

Can I exchange my Uggs at Nordstrom?

Yes you can return worn shoes at Nordstrom. Worn items can be returned at Nordstrom, just as long as you're not abusing the return policy, Nordstrom does allow worn items to be returned.

How long do I have to return to UGG?

If after 20 days you have not received confirmation of your refund or exchange being processed, please contact Customer Services and provide proof of return so this can be looked into further. Our UGG concept stores are able to assist with exchanging online purchases only.

Can I return Uggs at Victoria's Secret?

Any item(s) purchased that you don't love may be returned, including Sale & Clearance and items received as gifts. EXCLUSIONS: Items where the sewn-in garment tag has been cut or removed. Price tags are not always included with an online purchase and are not required.

Can UGGs be refurbished?

Ugg has partnered with shoe repair company NuShoe to offer three levels of restoration for its classic boots, with a full renewal including steam cleaning, conditioning, new bindings and a new outsole for $80.

Do UGGs have serial numbers?

In fall 2013, UGG Australia added a QR code to the sewn-in security label on the left shoe. Just scan with any smartphone and you will be taken to UGG's official website where you'll be able to verify the product's authenticity.

Do UGGs run big?

Classic UGGs

Classic UGG boots (the ones you imagine when someone says UGGs) run big, so you're going to want to buy fresh UGGs a half to a full size smaller than your typical size. This is because they're made out of a sheepskin material, which is known to stretch out over time.

How do I contact UGGs?

888-432-8530 – Customer Service Center.

Does UGG have an app?

AUSTRALIAN UGG ORIGINAL on the App Store.

Is UGG Australian?

Ugg Australia® was established in 1981, we have been proudly crafting an Australian icon for almost 4 decades. Today, we're the ONLY Australian sheepskin footwear manufacturer with our own tannery right here in Melbourne!

Can I return to Nordstrom after 2 years?

Yes, you can. Nordstrom does almost everything possible to keep their customers happy, this includes allowing returns on items that have been worn. All they ask is that you treat them fairly and don't abuse their liberal return policy.

How do I find my UGG model number?

You can find the item/model number on your invoice. Example: If your invoice shows item 5825-CHE-06. enter 5825 for the item number. If you do not have your invoice, you can find the item/model number by locating the product page on our site and use the model number, located below the price.

Can UGGs get wet?

UGGs can get wet, however they should never become fully saturated or worn out in very bad weather. UGG boots are water resistant, but not fully waterproof. Always make sure to waterproof your UGG boots to help protect them.

Should you wear socks with UGGs?

It's one of the most commonly asked questions when it comes to UGG boots: should UGGs be worn with or without socks? The truth is, real UGG boots (made from genuine Australian sheepskin) should never be worn with socks, and for very good reason.

Can you wear UGG boots in the snow?

It is not waterproof, and water can seep in through the seams. These boots are fine to wear when it's lightly snowing or if you're just going to and from your car, but you shouldn't wear them in a blizzard or if you suspect you may have to trudge through inches of powder.