How do I contact DHL?

How do I speak to a human at DHL UK?

What do I do if my package is not delivered DHL?

My shipment is not delivered. What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.

How can I message DHL?

Does DHL have an email address?

Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

DHL Customer Service Number

Why is DHL shipment on hold?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

How do I report a missing DHL package?

How do I contact DHL in Germany?

Is DHL delivery legit?

DHL is one of the most frequently impersonated delivery companies. Scammers prompt you to click on the phishing link to track your package: Your DHL parcel is out FOR delivery today. Track or divert your parcel here: <URL>

Why does DHL tracking not work?

Why is my tracking number/ID not working? Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

How do I contact DHL by phone UK?

02476 937 770. Please refer to our Privacy policy for important information on the use of cookies.

How do I complain to DHL UK?

How do I file a complaint with DHL?

Is DHL the German post office?

DHL became a wholly owned subsidiary of Deutsche Post in 2002. Deutsche Reichspost is succeeded by Deutsche Bundespost. As a government agency, Deutsche Bundespost is responsible for national and international postal services and telecommunications.

How long to ship from Germany to US DHL?

Usually a DHL parcel runs 10-12 days from border to border.

How long does DHL International delivery take?

3 - 10 business days.

How do I get a refund from item not received?

How long will DHL hold my package?

As per our global standard operating procedures we hold shipments for 7 days, or even longer if we have an “Agreed Delivery” date. We will not charge for this storage. Before we return a shipment we always contact the shipper first for new instructions. We can reroute to an alternative address, return or even dispose.

How long does DHL shipment on hold take?

Port congestion doesn't usually cause too much of a delay. At most, your package may be on hold for a day or two before it resumes its progress once more.

Can I pick up my DHL package?

Schedule A Pickup Anytime with MyDHL+

To schedule a pick-up by a DHL courier, first have this information ready for the online pick-up request form: Your account number. Pick-up location contact. Pick-up location address.

Will DHL text me before delivery?

Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a 'You're next' text when they are the next stop on the driver's route.

Who can I complain to about DHL?

You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel's customer service department.

Is there an ombudsman for DHL?

The Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong.

Does DHL refund?

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose "Request a Refund" from the Main Menu.