How do Apple repairs work?

Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.

Is it better to go to an Apple store for repair?

The main differences between the Apple store vs a repair shop is the cost of the repair (often cheaper due to parts). Apple also won't repair what they class as retro devices, encouraging you to upgrade instead. You will need to book an appointment to have your computer repaired by Apple.

Does Apple make you pay for repairs?

Unless your product is repaired under warranty or extended service contract without charge, you will pay Apple the amount shown on the reverse side. Your payment is due when the product is returned to you.

How long does an Apple repair take?

Repairs are typically completed within 2-7 business days, although times may take longer due to Apple Manufacturing shortages.

Does Apple repair your phone or give you a new one?

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them.

Why Apple Repairs Are So Expensive

What happens if Apple breaks your phone during repair?

If damage results, Apple will seek your authorization for any additional costs for completing service even if the product is covered by warranty or an AppleCare service plan. If you decline authorization, Apple may return your product unrepaired in the damaged condition without any responsibility.

How many times will Apple replace your phone?

The basic plan, which covers you for two years from the date of purchase, covers up to two incidents of accidental damage in each 12-month period. It also includes battery service or a replacement battery if your phone retains less than 80 percent of its original capacity.

How much does a typical Apple repair cost?

For the lowest tier of damage, repair costs around $355, plus $100 for labor. For the highest tier of damage, repair costs can be up to $655, plus another $100 for labor. The cost of MacBook battery replacement or repair can range anywhere from $129 for a 2015 MacBook Air to $199 for a 2022 MacBook.

Why does Apple charge so much for repair?

At the end of the day, Apple repairs tend to be costly because of the Apple brand and its established history of high-priced repairs. Apple also has to be uncompromising about which repairs it performs because of the volume of repairs they do, their reputation, and their warranty.

Is Apple repair free under warranty?

Warranty. The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories.

What can Apple fix for free?

Can I ask for a replacement instead of a repair?

Laws give you more rights

If you discover that something you bought is defective, contact the retailer and manufacturer to ask for a repair, replacement, or refund. Along with companies' express warranties, you also have "implied warranties" under state law.

Does Apple repair physical damage?

Accidental damage isn't covered by the Apple warranty. Screen repairs are eligible for coverage for accidental damage from handling with your AppleCare+.

How long does it take for Apple to diagnose a repair?

In normal times, usually 5 - 7 days.

How do I prepare my iPhone for Apple repair?

Is it worth getting an iPhone repaired?

When you have a damaged phone, repairing it is often the most cost-effective option. New phones can be hundreds or even thousands of dollars, and an iPhone is a significant investment. Since you've already spent a fair amount of money on your current phone, you shouldn't throw it out because of minor damage.

Does Apple charge for accidental damage?

Under AppleCare+, each accidental damage incident is subject to a service fee of $29 for screen or back glass damage or $99 for other accidental damage. Each incident of theft or loss is subject to a deductible of $149.

How much does Apple charge for accidental damage?

Unlimited incidents of accidental damage protection, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other accidental damage, plus applicable tax.

What is Apple flat rate repair?

Flat Rate = Functional failure not customer-induced but out of warranty.

Are repairs free with AppleCare?

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. Both AppleCare+ and AppleCare+ with Theft and Loss extend that coverage¹ and give you additional features such as 24/7 priority tech support and accidental damage protection.

Does AppleCare cover cracked screen?

AppleCare+ for Apple Display extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other accidental damage, plus applicable tax.

Is it worth it to get AppleCare?

Overall, AppleCare significantly reduces the stress and cost of accidental damage repairs or replacement devices, and eliminates the cost of repairing hardware failures, but it is a notable extra expense for coverage that still has some deductibles and limitations on claims.

At what percentage do you replace iPhone?

Depending upon the length of time between when the iPhone was made and when it is activated, your battery capacity may show as slightly less than 100%. A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions.

How fast is AppleCare replacement?

Your repair is covered by the Apple Limited Warranty, AppleCare+ or consumer law. We receive your original product within 10 working days.

How long does it take for Apple to replace iPhone?

Apple advises that iPhone repairs take between 6-8 days if you send your iPhone to an Apple Repair Centre, for example.