How did you deal with a difficult customer?

Do not try to talk over the customer or argue with them. Let the customer have their say, even if you know what they are going to say next, that they don't have all the information or that they are mistaken. As you listen, take the opportunity to build rapport with the customer. Build rapport through empathy.

How do you answer how did you deal with a difficult customer?

How do you deal with a difficult person interview question?

How do you deal with an angry customer interview question?

What is a good example of dealing with a difficult customer?

Put ego aside, and honestly evaluate the situation, as objectively as possible. Apologize, and let them know that you acknowledge an error was made. Being truthful is important in a case like this. Let your customer know that you are working to fix the mistake, and how long it will likely take to be resolved.

How Would You Deal With A Difficult Customer? (INTERVIEW QUESTIONS

How do you deal with difficult people?

How do you handle a rude customer?

How do you handle difficult situations at work answer?

Detail your job and responsibility to overcome the challenge. Detail the steps you took to rectify the issue. Talk about the "action" you took to overcome the situation. Explain your thought process for choosing the actions you did, being as specific as possible.

How do you answer how did you deal with a difficult coworker example?

Situation: Briefly explain the issue you were dealing with in a positive, constructive way. Task: Describe your role in the situation. Action: Discuss what you did to resolve or address the situation. Result: Emphasize what you learned and how your actions had a positive outcome.

How do you handle a difficult work situation?

Can you tell me about a time when you resolved a particularly difficult customer issue?

Task: “I was the rep working at the counter that day, so I was responsible for handling customer inquiries and returns. I knew the customer's reaction was out of frustration, so I didn't take it personally and I made sure she knew her concerns were being heard.” Action: “I listened carefully and apologized.

How do you deal with pressure or stressful situations?

How would you deal with an angry or irate customer?

What do you say to an angry customer?

How do you communicate with a difficult person?

How do you handle a difficult work colleague?

Can you work under pressure best answer?

In most cases, the best answer to this question is answering yes. Working well under pressure is a good trait to have.

How do you handle a situation?

How do you face a difficult situation?

Why do we need to hire you?

Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.

What 3 words describe you best?

What are 3 words to describe yourself?

What is your greatest strength?