Does Green Dot refund stolen money?

If you think you have been scammed, please submit a fraud claim to Green Dot immediately. We will attempt to recover funds from fraudulent activity, but if the MoneyPak
MoneyPak
What is a MoneyPak? MoneyPak is a convenient way for friends and family to send cash to thousands of eligible prepaid or bank debit cards issued in the U.S. See if your card is eligible. Just purchase a MoneyPak at a participating store near you and create a secure login at MoneyPak.com to add money to a card.
funds have already been transferred, we will not be able to refund that money to you
.
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Does Green Dot replace stolen money?

No, once reported lost or stolen, your physical Green Dot card is no longer available for use. However, you can access existing funds on your account using the Green Dot app to pick up cash at Walmart.
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How can I get my money back from Green Dot?

If your MoneyPak has not been used, you can submit a refund request by filling out a the MoneyPak refund request form. Refund checks typically arrive in the mail 7 - 14 days after your refund request is submitted.
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Can you get scammed through Green Dot?

The victims receive a call and are told that they owe back taxes, fees or fines to the I.R.S. and that if they do not make an immediate payment using a Green Dot MoneyPak card they will be arrested or deported. This scam is perpetrated in the same manner as the utility scam.
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Can a Green Dot money card be traced?

You are instructed to buy a MoneyPak to cover the first two payments and give the “lender” your MoneyPak numbers. The loan never comes through, and the “lender” cannot be traced.
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How do I get my money back from Green Dot?



How long does a Green Dot dispute take?

We work hard to settle disputes as soon as possible, typically within 45 days. The investigation's length can be impacted by a number of factors, such as the type of transaction, the merchant involved, etc.
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Can you dispute charges on a prepaid card?

The rules for prepaid card chargebacks are set by the individual card networks and issuing banks that control them. If cardholders are allowed to dispute charges at all, the option will typically only be available if they registered their personal information with the card.
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How do I report a stolen Green Dot card?

Visit the Manage Card section in the app and follow the prompts after reporting your card lost or stolen. If you require a card faster, report your card lost or stolen online and select FedEx (arrives in 2-3 business days $15 shipping fee applies).
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How long do refunds take on prepaid cards?

The refund can take several days to clear. The company that issued the prepaid credit card will have either a website or a phone number that you can use to verify the balance on the card. Check the balance often to ensure that you receive the refund within seven business days.
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Is Green Dot FDIC-insured?

Like all banks covered by the Federal Deposit Insurance Corporation (FDIC), money held in Green Dot accounts is FDIC-insured up to $250,000 per depositor. Keep in mind the $250,000 is for all accounts, including any you may have with Green Dot Corporation's other banking subsidiaries.
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Do refunds go back to prepaid cards?

Purchases made with a gift/prepaid debit card (Visa, Mastercard, American Express, or Discover) will have the credit refunded back to the original card.
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How long does Green Dot take to release funds?

Mobile check deposits using the Green Dot app could be in your account as fast as one business day, but some checks may take up to 5 business days.
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Can you refund onto a Cancelled card?

Most of the time, the card issuing bank will allow the refund to process and accept the funds. If the cardholder has the same card issuer and bank account, then funds will be successfully credited to that account.
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Can I cancel my Green Dot card?

You may contact customer support at (866) 291-0818 and have them close your account for you. That being said, if you want to do it yourself, you can go through your account with ease. Access “Security,” and there, you'll see a point that says “Close Card.” Click on that, and the card should close immediately.
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How long does it take to get a new Green Dot card?

Per lost, stolen, or damaged Card replaced on a non-expedited basis (generally within 7-10 business days). Fee charged each time you request a replacement Card to be delivered to you on an expedited basis (generally within 3 business days).
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How do I speak to a live person at Green Dot Bank?

Messaging with Support
  1. Log into the Conversational Cloud.
  2. Expand the Connection Area by clicking the three 3 vertical dots on the right of the browser.
  3. Click on the message icon to contact LivePerson.
  4. Start messaging.
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Do banks reimburse stolen money?

Victims of any such unauthorised transaction can still get a full refund, as per guidelines from the Reserve Bank of India (RBI). Immediately sharing information regarding any such fraud transactions can help people avoid losing the money by minimizing their liability.
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How do I get my money back from unauthorized transactions?

At the latest, you must notify your bank within 60 days after your bank or credit union sends your statement showing the unauthorized transaction. If you wait longer, you could have to pay the full amount of any transactions that occurred after the 60-day period and before you notify your bank.
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What happens if someone steals your prepaid card?

You may be responsible for paying back the stolen amount.

Anything reported after 60 days means you owe what was stolen from you. If someone steals your credit card information and uses it to go on a shopping spree, your liability for any fraudulent charges is limited to $50 under federal law.
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How do you write a dispute letter to a Green Dot?

How do I dispute a transaction?
  1. Your name and account number​
  2. The amount and date of the disputed transaction(s)​
  3. Information about the merchant, including their name and address​
  4. The reason you dispute the transaction​
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How long does a refund take to process?

More than 90 percent of tax refunds are issued by the IRS in less than 21 days, according to the IRS. However, the exact timing of receiving your refund depends on a range of factors, and in some cases, the process may take longer.
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What happens if a refund is sent to a closed account?

If the account is closed, the bank will reject the refund. Once we receive the refund back from the bank, the Comptroller's Office will issue a paper check and mail it to you.
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When my bank issues me a new credit card with a different number can I still get a refund if I return an item bought with the old card?

The good news is that your bank/card company will transfer the refund to your new card number so there is no need to worry. If your card has been canceled, you will need to contact your card company or bank to see how you will receive your refund.
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Is Green Dot considered a bank account?

Is Green Dot a real bank? Although Green Dot operates a little differently from most banks, it's a real bank. You can open a checking account, order checks for a fee, pay bills and make deposits. The difference is, in-person deposits can be made at a retail store, such as Walmart or CVS, instead of at a bank.
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What bank owns Green Dot?

Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC.
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