Does Apple replace defective iPhone?

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories.

Under what circumstances will Apple replace an iPhone?

Specifically, Apple's warranty covers the following: “Apple warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period ...

Does Apple Care replace damaged iPhone?

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you'll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a service fee or deductible.

Does Apple replace products for free?

If a defect arises during the Warranty Period, Apple, at its option will (1) repair the Product at no charge using new parts or previously used Apple genuine parts that have been tested and passed Apple functional requirements, (2) exchange the Product with a replacement product of the same model (or with your consent ...

What is Apple's policy on replacement?

Apple will retain the replaced part or product that is exchanged as its property, and the replacement part will become your property. Replaced parts are generally repairable and are exchanged or repaired by Apple for value.

Say these 3 words to Apple, to get a FREE Replacement!

Does Apple replace defective products?

If a defect exists, Apple, at its option and to the extent permitted by law will (1) repair the product at no charge using new or refurbished parts, (2) exchange the product with a functionally equivalent product that is new or refurbished, or (3) refund the original purchase price.

Will Apple give me a replacement phone?

If you have AppleCare+, you can replace your iPhone with an incident of accidental damage. You'll pay the "other damage" AppleCare+ fee, as specified in the AppleCare+ Terms and Conditions. You can also review that fee in our pricing estimate tool. In some cases, your coverage might be different.

Can you ask Apple for replacement?

If you have AppleCare+, you can replace your iPhone with an incident of accidental damage. You'll pay the “other damage” AppleCare+ fee, as specified in the AppleCare+ Terms and Conditions. You can also review that fee in our pricing estimate tool. In some cases, your cover may be different.

Is Apple's 1 year warranty free?

In addition to the free one-year warranty, Apple provides an additional coverage it calls AppleCare+. It's a standard warranty on every Apple product, including 90 days of free product support through chat, in-store, or via phone.

What does Apple 1 year warranty cover?

Apple warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging ("Apple Product") against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by ...

What damage is not covered by AppleCare?

What is not insured? loss or theft, normal wear and tear, intentionally- caused damage, fire or cosmetic damage which does not affect the functionality of the device. defect in design, workmanship, modification or any alteration of the covered Apple device.

Does Apple replace physical damage?

Accidental damage isn't covered by the Apple warranty. Screen repairs are eligible for coverage for accidental damage from handling with your AppleCare+.

How much does AppleCare replacement cost?

Under AppleCare+, each accidental damage incident is subject to a service fee of $29 for screen or back glass damage or $99 for other accidental damage. Each incident of theft or loss is subject to a deductible of $149.

Does Apple repair or replace?

In this case Apple will send you a replacement product before your damaged or non-working product is returned to them (you have ten days or you will pay the full price of the replacement). There may be an additional fee and you only get to use this feature of AppleCare+ for the first two instances of accidental damage.

How long is Apple iPhone warranty?

Apple warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail ...

How do I replace my iPhone with a new iPhone?

How do I claim my Apple warranty?

What is the difference between AppleCare and Apple warranty?

AppleCare is the standard warranty that every Apple product comes with. Typically, that includes 90 days of free product support (through phone, chat or in-store) and a one-year warranty. AppleCare+, however, extends the warranty and service, and adds an insurance-like program to your Apple gear.

Does Apple 1 year warranty cover physical damage?

Screen repair

We replace cracked screens for a fee. Accidental damage isn't covered by the Apple warranty.

Is Apple replacement unit new?

The only time you get a refurbished one is if you purchase one from them knowingly as Refurbished. Replacement devices are 'service units'. They may be new (not in retail packaging), or they may be remanufactured. There is no way for you or anyone at your local Apple Store to tell the difference.

Can I ask for a replacement instead of a repair?

Laws give you more rights

If you discover that something you bought is defective, contact the retailer and manufacturer to ask for a repair, replacement, or refund. Along with companies' express warranties, you also have "implied warranties" under state law.

Are Apple replacement phones new or used?

Replacement iPhones are usually refurbished devices as well. P – it means your iPhone is a personalized device, which means that the device has a personalized engraving. If it's a warranty replacement, the model number will be N instead of M. However, since it's done through Apple, it will be "like new".

Does AppleCare cover broken screen?

AppleCare+ for Apple Display extends your coverage from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other accidental damage, plus applicable tax.

What does Apple considered accidental damage?

“Accidental Damage” means physical damage, breakage or failure of Your Covered Equipment due to an unforeseen and unintentional event occurring either due to handling (e.g., dropping the Covered Equipment or through liquid contact) or due to an external event (e.g., extreme environmental or atmospheric conditions).

What is considered physical damage on an iPhone?

iPhone or its battery can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquid.