Do Sky and BT use the same lines?

Sky, TalkTalk and Vodafone all provide broadband using BT's Openreach network.
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Do you need a BT landline for Sky?

Re: Do I need a landline to receive sky

You will need a landline for the broadband, unless you use something like Virgin Media who use their own cabling.
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Can I use a BT router with Sky?

While Sky previously prohibited you from using a different router on their broadband network, that policy has changed. Now you can use a BT Home Hub - or another third-party router - with your Sky Broadband.
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How does Sky Broadband Connect to my house?

The new Sky Hub has the modem built in, which means, if you sign up to Sky Fibre, Sky simply post you the router and some other bits, and all you have to do is plug it into your master phone socket - where the phone line comes into your home - and into a power socket, switch it on and you're more or less good to go.
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Is Sky Broadband worse than BT?

Sky Broadband vs BT Broadband

Speed test analysis of Sky Broadband shows a worse speed range than BT Broadband, ranking 65th nationally among 96 providers in the UK. BT ranks 52nd, with 44% of speed test results above 50 Mbps. In comparison, 33% of Sky Broadband speed test results scored above 50 Mbps.
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Cancel Sky TV: Why you need to do it NOW



Does Sky use Openreach?

Sky, TalkTalk and Vodafone all provide broadband using BT's Openreach network.
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Who is better BT or Sky?

Sky ranks highly for customer satisfaction and regularly gets awards for its work. The latest industry data from Ofcom shows Sky and BT both ranked well for customer satisfaction with 86% of customers saying they were satisfied with their service. Sky had just 21 complaints per 100,000 customers compared with 50 at BT.
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Do Sky install phone lines?

When you order Sky Broadband & Talk, if you don't have a suitable phone line, we'll have booked an engineer to install your broadband. But if you already have a suitable phone line, we'll activate you remotely instead.
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Does Sky still use a dish?

British broadcaster Sky is launching a TV that streams content via the internet, removing the need for a satellite dish. The company describes Sky Glass as a "no-fuss" streaming TV.
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What router will replace Sky router?

Re: Replacement for Sky Broadband WIFI router

An asus dsl router eg dsl ac55u will suffice if you are superfast. If you are ultrafast full fibre then you would already have a wall mounted ont modem and a standalone router would suffice.
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Does BT mesh work with Sky Q?

Re: Sky Q + BT Whole Home WiFi Mesh

@joncollin81 adding BT mesh discs will not help,the signal to the Q mini. The Q mini is using a closed wifi signal from the Main Sky Q box. By default that uses ch36 to 52 in the 5GHz band but can be altered to ch36 to 44 or 44 to 52 in the box's engineers menu.
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Does BT whole home WiFi work with Sky broadband?

Resolution, you have to have 2 different WiFi networks running essentially, the standard Sky stuff and then BT runnign everything you need. Sky however, you must configure to make sure there are no conflicts. So, set specific channels on both Sky router and your BT discs.
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Can you use BT WiFi with Sky Q?

Re: Sky Q, minis and BT Complete WiFi

For me, I've managed to get it stable by using the BT WholeHome system by disabling the WiFi on all Q boxes and connecting all Q boxes to the extender discs via Ethernet. Connecting via WiFi only lasts a few minutes before giving up...
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Why does my Sky box says telephone line not connected?

If the message tells you your telephone line is not connected, switch the Sky box and TV to standby, leave for a couple of minutes, then switch all the connected items off and unplug from the mains. Disconnect and reconnect the telephone line to the socket marked Tel Line.
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How does Sky phone line work?

Your phone works through the internet and plugs directly into your hub instead of a traditional phone socket. Your hub setup is different if you have Internet Calls, so don't forget to check the setup guide that comes with your hub or go to Setting up your Sky hub for more info.
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Is it easy to switch from Sky to BT?

Whether you're with Sky, TalkTalk, Virgin Media or anyone else, we've made it as simple as possible to switch broadband provider. It's easy to switch your TV and landline services too. And in most cases you'll only be without broadband for about 30 minutes on the day of your switch.
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Can I have a Sky box without a dish?

This was finally confirmed in October 2021 when Sky announced the launch of its Sky Glass TV. This is a Sky-branded smart TV that allows Sky customers to access all of its fantastic TV content directly, without the need for either a satellite dish or a separate streaming device.
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Is Sky Q being phased out?

The company will continue to offer its existing Sky Q service to customers, which requires a dish and box to transmit programming via geostationary satellites. “We're still investing in Sky Q, that's not going away,” Kathy Morel, Sky product director, said.
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Does Sky need an aerial?

Freeview (aka 'digital terrestrial') requires an aerial, and Sky don't do aerials (being a satellite television company).
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How do I know if I have a BT phone line?

Check your sockets to see if you have a BT line

The master socket will have one or two ports and possibly a BT logo. It is usually found in your hallway or living room, but could be somewhere less obvious, such as under the stairs.
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What happens during Sky TV installation?

The engineer will check that everything is ok with the dish and will set up both the Sky Q set-top box and any Sky Q Mini boxes you may have ordered. The whole visit shouldn't take much longer than an hour and you can expect this to happen within a couple of weeks of placing your Sky TV order.
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Which is cheaper BT or Sky?

BT TV is generally a lot cheaper than Sky TV - although both providers often have special deals and offers on. For an accurate idea of pricing, it's best to compare your options.
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What's the difference between Sky and BT TV?

With BT, HD and UHD are included as standard with the VIP package, or you can choose to bolt on HD for an extra fiver a month regardless of your TV package. Sky on the other hand, only offers HD and UHD as a bolt on.
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Is Sky full fibre?

Sky recently opened its new fibre-to-the-premises (FTTP) broadband service to existing customers for the first time, giving millions of homes access to the latest fibre-optic technology and ultrafast internet speeds.
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