Do companies do anything about stolen packages?

Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement. Amazon covers most stolen packages through its "A-to-Z" Guarantee Protection.

What do companies do when packages are stolen?

USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.

Do companies reimburse for stolen packages?

THE ANSWER. In general, no, shipping companies will not refund or replace stolen items.

Are package thieves ever caught?

Unfortunately, package thieves often get away with it. In an interview with IndyStar, Sean Stoops, a Police Chief from Indiana, reported that “typically the items that are successfully stolen from the porches do not get recovered.” Another source claims that less than 10% of porch piracy cases lead to police arrests.

Does the post office investigate stolen packages?

Losses are charted by the Postal Inspection Service to identify problem areas and assist Inspectors in tracking down thieves. Report suspected mail losses to Postal Inspectors by calling 877-876-2455 or at www.uspis.gov. Keep Registered Mail separate from other mail.

What happens if your delivered packages are stolen?

What are thieves looking for when they steal mail?

In most cases, the mail is stolen in order to obtain personal identifying information such as banking information, account numbers and Social Security Numbers. Identity theft can wreak havoc on someone's life, ruining their credit and creating repercussions that may be felt for many years.

Who is responsible if a parcel goes missing?

Your item was delivered by a courier

If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn't met.

Is it common for packages to be stolen?

Unfortunately, this happens pretty often: A recent survey found that 26% of Americans have had a package stolen from their doorstep. Many of these thefts are not reported to law enforcement, according to the US Postal Inspection Service.

How many package thieves are caught?

California is the worst state for package theft. The average stolen package is worth approximately $136. Less than 10% of package thieves are arrested.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery.

Does DHL cover stolen packages?

If your delivery is still nowhere to be found, the next step is to file a missing package claim with DHL. However, according to DHL policy, only the bill-to-party/shipper can file these claims. As such, the company recommends contacting the shipper/seller to make a claim.

Does Amazon care about stolen packages?

If a customer hasn't received their goods, they'll receive a refund for the cost by submitting an Amazon Stolen Package Claim. This guarantee also applies to damaged or inferior products received as well.

Are shipping companies responsible for lost packages?

As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Do stolen packages get replaced?

If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

Why are there so many package thieves?

Porch pirates likely hope that small packages contain expensive items that can be resold, such as phones, video game systems, sound systems, or computers. Some people might simply have a compulsion towards theft that drives them to seek out the thrill of stealing.

Do lost packages ever get found?

Yes they do get found. It really depends on why they're “lost”. Most lost packages are really cases where the label was destroyed and there was no packing slip or other way to determine who the contents came from or were going to. We know where the contents are but not the tracking number.

How many packages stolen in 2022?

A 2022 survey from SafeWise shows $19.5 billion worth of packages were stolen from Americans in the last 12 months alone.

How common is it for packages to get lost?

Mail Theft Statistics:

More than half of online shoppers (51%) have not received at least one package they ordered in the past six months. Most respondents say their packages were lost in the mail (32%).

Who is responsible when mail is stolen?

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

Who investigates stolen mail?

The United States Postal Inspection Service (USPIS) investigates: Mail Theft.

What happens to people who steal mail?

Mail theft is a felony-level federal offense.

Perpetrators may receive up to five years in prison and a $250,000 fine.

How much money will Amazon refund stolen packages?

One of the ways Amazon does this is with their A-to-Z Guarantee. In short, this guarantee covers up to $2,500 of the purchase price on eligible purchases (goods purchased on Amazon.com from an Amazon seller).

Who pays for stolen Amazon packages?

In most cases, Amazon does provide some kind of replacement or compensation for stolen packages. The company takes package theft very seriously and offers the “A to Z Guarantee” for customers. This guarantee means that your goods—whether from Amazon directly or through a third party—are covered up to $2,500.

Should you call the police if your Amazon package was stolen?

Alert the police

If you suspect a porch pirate is responsible for your missing package, contact the police to file a report. While local law enforcement can't do much to ensnare package thieves right away, they can check neighborhood security cameras (or video doorbells!) for evidence.