Can you request a specific DoorDash driver?

Information. How do I place a DoorDash Drive order? Login to your DoorDash Merchant Portal and select "Request a Delivery" from the navigation menu on the left side of the screen. Follow prompts in the drive portal for requesting a driver to deliver your order.

How do you prefer a Dasher?

Open a support ticket by emailing [email protected] to request them as a Preferred Dasher.

How do I find a specific DoorDash?

Call the driver using the driver's phone number listed on the order in POS. If you cannot contact the driver, reach out to DoorDash support at (855) 599-7066. If I need support from DoorDash, what should I do?

Does DoorDash prioritize scheduled drivers?

Do Scheduled Dashers Get Priority? The Dasher Support website does indicate that the dashers who schedule their shifts ahead of time get priority. DoorDash has stated that those Dashers who are on the schedule ahead of time will be first in line to receive orders before dashers who select the Dash Now option.

Do top dashers get order priority?

Delivery Priority: If two DoorDash drivers are able to accept the same order, the driver with Top Dasher status will be given priority. High-value Order Priority: Top Dashers will also get priority over orders with a total value of $30 or more.

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Do top dashers get priority over scheduled dashers?

The main benefit of being a Top Dasher includes gaining priority schedule access. This is the feature that allows you to “Dash Now” anytime that you have available in your schedule. This program does require a minimum DoorDash acceptance rate.

Can DoorDash drivers see you are tracking them?

Can DoorDash Drivers See You Tracking Them? Just like DoorDash drivers see tips, they also know that the app tracks them while they're delivering an order.

What if they cant find a dasher for your order?

In sum, if DoorDash can't find a driver, you'll get a refund from DoorDash. Most of the time, this will happen automatically. If you can't wait for it, you can also contact DoorDash and have them issue you a refund manually. Either way, if DoorDash can't find a driver, you're going to get your money back.

What happens if there are no Dashers?

DoorDash will automatically cancel your order if no driver has picked up your order after some time has passed. Once your food is complete and ready for pickup by a Dasher, DoorDash will wait 30 minutes before automatically canceling the order.

Does everyone get top Dasher?

According to DoorDash, you must meet the following requirements on the last day of the month to qualify for next month's Top Dasher program: Customer rating of at least 4.7. Acceptance rate of at least 70% Completion rate of at least 95%

How do you get a dasher fired?

There are minimum Consumer Ratings and Completion Rates required to remain active on the DoorDash platform. Dashers with a Consumer Rating below 4.2 or a Completion Rate below 80% may be subject to deactivation once they have accepted at least 20 orders.

Should you tip Dashers?

Tipping is expected every time you order delivery from DoorDash. The company's couriers — known as Dashers — can be likened to waiters and traditional pizza delivery drivers in that they're providing a service on top of the restaurant preparing your meal. In return, it's common courtesy to provide a tip for their help.

Do Dashers still get paid if you cancel?

Merchants are paid for cancelled orders when all of the following conditions are met: Cancellation occurs after merchant has successfully confirmed the order. Order has been prepared. Merchant did not initiate or is at fault for the cancellation.

Does DoorDash pay if no tip?

Having extensively tested pay models with our Dasher community, we believe our model best serves both Dashers and customers. Based on Dasher input, it was designed to ensure that Dashers are more fairly compensated for every delivery. DoorDash always pays Dashers a fixed base pay plus 100% of customer tips.

What happens if a dasher eats your food?

The most important thing to do is contact DoorDash using their help page. You can also call Customer Service at 855-431-0459 in the US. A Customer Service Agent will be able to resolve your issue. They can offer credit, a refund, or redelivery of the stolen order or food items.

How long does it take for a dasher to be assigned?

The app allows the Dasher a 45-second window to accept or deny. The order is automatically assigned to them after the window is up.

Can I see how many Dashers are in my area?

What is the Drive Portal? The Drive Portal is a DoorDash dashboard that allows you to monitor active Drive orders. In this portal, you will be able to track Dashers on a live map, see time estimates for deliveries, reschedule or cancel deliveries.

Can Dashers see their reviews?

DoorDash lets you see your customer reviews in the Ratings section of the Dasher app. To view this information, go to your ratings in the Dasher app.

Do DoorDash customers see your full name?

We see only the first name and the last initial, which is the same information that the customer sees about the dasher. Neither customer nor dasher has access to the phone number of the other.

Does DoorDash tell you how far you are going?

DoorDash does report mileage, but it is not very comprehensive. A DoorDash mileage tracker will change this since it tracks things at a granular level. They calculate the mileage between where you picked up and dropped off a food delivery in a straight line.

How do you get the highest paying order on DoorDash?

A: Currently, Dashers must have a customer rating of at least 4.5 and an acceptance rate of 50% or higher to unlock priority access to higher paying orders. Dashers who have an acceptance rate of 70% or higher will receive even more priority for high paying orders.

What times are best for Dashers?

Peak times: Lunch and dinner

Peak times tend to align with meal times, so lunch (11:00 AM to 2:00 PM) and dinner (4:30 PM to 8:00 PM) are often the busiest times to dash -- which should mean more money! To snag a spot during the lunch or dinner rush, you can schedule a dash up to 5 days in advance.

Is DoorDash worth it after gas?

Flexible. You can work when you want, but it's hit or miss depending on busyness. It's a great side gig and when gas is below 3$ a gallon, it's worth the time.

Why do my Dashers keep Cancelling?

Orders may be cancelled for a variety of reasons, such as: The restaurant is closed. The restaurant is out of an item. The restaurant is no longer accepting takeout orders.