Can someone else pick up my repair from Apple?

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID.

Can someone else take my iPhone in for repair?

Yes they can but make sure you turn off Find My iPhone prior to them taking it in and they will need to know your passcode.

Can someone pick up my iPhone?

Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup.

Can I bring my phone into an Apple Store for repair?

Visit a Genius at an Apple Store

You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.

Is it better to go to an Apple Store for repair?

The main differences between the Apple store vs a repair shop is the cost of the repair (often cheaper due to parts). Apple also won't repair what they class as retro devices, encouraging you to upgrade instead. You will need to book an appointment to have your computer repaired by Apple.

Say these 3 words to Apple, to get a FREE Replacement!

Do you need proof of purchase for Apple repair?

Keep your sales receipt and proof of cover in a safe place

When seeking service, Apple may request that you submit the original sales receipt of your product to verify eligibility for warranty service, even if you have already registered your product. Your warranty is the same whether or not you register.

Does Apple delivery require signature?

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order.

Is it safe to send phone for repair?

Best answer: If you're able to factory reset your device before sending it in, as well as remove or wipe your eSIM card, then yes. However, if the phone is too damaged to turn on, there is a risk of someone accessing data even if you remote-wipe it.

How do I protect my phone when being repaired?

What happens if Apple breaks your phone during repair?

If damage results, Apple will seek your authorization for any additional costs for completing service even if the product is covered by warranty or an AppleCare service plan. If you decline authorization, Apple may return your product unrepaired in the damaged condition without any responsibility.

Do phone repair shops look at your files?

Many people take smart devices for servicing in repair centers, and the study results show that technicians often are accessing files that are not relevant to the repair. University researchers recovered logs from repaired devices that exposed technicians looking at private photos and videos.

Should I clear my phone before sending it for repair?

The most secure option

There's only one way to be absolutely sure a repair technician can't poke around in your files: get rid of all of them before you hand your phone over.

Can the phone repair guy steal your data?

If all you had was stock recovery and download mode then no, he couldn't steal your personal data. ADB doesn't work with stock recovery on Samsung and it doesn't work with download mode. Your data should be safe.

Can phone repair shops steal your data without password?

Anyone with physical access to the device can potentially do that. If the device was completely encrypted, that would be pretty tough to do (and hence really unlikely) – but all unencrypted stuff can be accessed.

Can a phone repair person hack your phone?

The truth is, while many independently owned repair shops might be completely legitimate operations, there are more and more popping up that can and will hack your mobile phone while repairing it. And the problem is, it's REALLY easy to do.

Are third party iPhone repairs safe?

Devices that are most at risk of non-genuine parts are second-hand iPhones, refurbished iPhones from third-party providers, or iPhones with a history of repair at unauthorized repair centers. The only way to be assured of original parts is to stick with Apple or its authorized service providers.

Will Apple leave my package at the door?

Does Apple leave packages at the door? No, Apple works with delivery companies, and they actually leave packages at doors (or require signatures). Apple does typically ask for signature verification, but with traditional shippers they have a number of ways to deal with that. You can file a signature release.

What happens if a package needs a signature and no one is home?

If the shipment requires a direct or adult signature, then someone must be available to sign in person. If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.

What happens if you are not home for UPS signature?

What happens if you're not home to sign for UPS? UPS will leave an InfoNotice at your residence that shows the next scheduled delivery attempt, or where to collect the package. After three attempted deliveries, the package is sent back to the shipper.

Do you have to give Apple your password for repair?

It is not needed by anyone for repairs or service to the device. I would never share my password for any online service or account I have or use.

Does Apple charge labor for repairs?

For the highest tier of damage, repair costs can be up to $655, plus another $100 for labor. The cost of MacBook battery replacement or repair can range anywhere from $129 for a 2015 MacBook Air to $199 for a 2022 MacBook.

Do third party repairs void Apple warranty?

Getting a third-party repair shop to fix a cracked screen or replace a battery won't void your warranty anymore.

Do repair shops steal data?

Laptop technicians routinely violate the privacy of the people whose computers they repair: Researchers at University of Guelph in Ontario, Canada, recovered logs from laptops after receiving overnight repairs from 12 commercial shops.

Can people get stuff from broken phones like information?

Recover Data from Broken iPhone Directly

With PhoneRescue for iOS, you can recover data from broken iPhone directly. As a professional data recovery tool, it provides an efficient solution for getting back data from backups or from iPhone directly even the iPhone screen is broken.

Do I need to backup iPhone before screen repair?

You should expect that a screen replacment will leave you without any of your current data. You should expect to use a backup (either iTunes or iCloud) to restore it. Of course, you must have created a backup in order to have something to restore from. Apple doesn't replace the screen.