Can I get a refund if my Uber Eats is late?

Orders that arrive before the Latest Arrival by time will be considered on time and will not result in credits or refunds when contacting support. If you have concerns about the status of your order or your order is past the Latest Arrival by time, please reach out to us for support.

How do I get a refund from Uber Eats?

To request a refund, please use our Support request form. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission.

Does Uber Eats compensate for wait time?

Be sure to let the restaurant know that you're waiting for an order as soon as you arrive if the order isn't ready. Based on our time-based pricing structure, you are compensated for your wait time. If your wait exceeds 10-15 minutes, we suggest that you cancel the delivery or reach out to support at 1-800-253-9435.

What if my Uber Eats is late?

If you have concerns about the status of your order or your order is past the Latest Arrival by time, please reach out to us for support. Please make sure to contact us within 48 hours in order for us to provide the best possible support experience.

Why does my Uber Eats take so long?

Restaurants and delivery people do their best to deliver your food within the estimated delivery time, but external factors may cause delays (for example, if the restaurant is busier than normal, your order is a large order, there's unexpected traffic, or bad weather conditions).

How to get a Ubereats refund for a missing item

How do I talk to Uber Eats customer service?

Submit a question at help.uber.com/ubereats.

If you submit a question, our support team will get back to you within 24 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled), letting you know that you've received a response. We'll also send you an email.

How do I dispute an Uber Eats charge?

Does Uber have a live chat?

It's now easier than ever to get in touch. To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receives a chat from the rider, it will be read aloud to them.

How do I get a refund from Uber Eats UK?

If you wish to request a refund before the purchase is delivered, you must first cancel the order. It's advisable to phone the restaurant to confirm the cancellation once you cancel the order via the app. If even the restaurant is unaware of your order when you phone, you will very certainly be given a complete refund.

How do I complain to Uber?

Sign into your Uber account on a desktop computer and go to "Report an Issue with the App" from the Help Center. In this form, fill in your device type, operating system version, and a description of the issue. To access the form on your phone app, tap your avatar in the top left hand corner to find the Help Center.

What is Uber's 1800 number?

Uber has a 24/7 local support line for general customer service: 800-593-7069. However, this number isn't guaranteed to provide an Uber support representative. Important: In the case of an emergency, riders can call this Critical Safety Response number: 800-285-6172.

How do I talk to a person from Uber?

To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

Can you dispute Uber charge?

If you need to dispute an Uber charge, you can do so via the mobile app or the Uber website. You may need to dispute a fare on Uber if you think you were overcharged or you were charged for a canceled ride, but disputing an Uber charge isn't an automatic guarantee that you'll receive a refund.

How do I cancel Ubereats order if too long?

Does Uber Eats guarantee delivery?

UberEats has a "guaranteed delivery time" feature that they pretty much never go past in my experience. The delivery usually arrives sooner, but at least you know what the worst case scenario is.